The complaint has been investigated and
resolved to the customer's satisfactionResolved Tire Choice — Awful company
resolved to the customer's satisfaction
I took my car to this Tire Choice location for new tires and an alignment. When I drove it in there was absolutely no exhaust noise, but when I picked it up there was a noticeable roar. As soon as I arrived home I called the store and reported the problem to Tim as I did not want any time to pass and have it look like it was my fault.
He said 'Bring it back and we'll look at it.' I don't know why he suggested that because all they did was tell me how it couldn't be their fault. They 'don't go anywhere near that area' and that the gasket where the exhaust pipe meets the manifold was broken. I suggested that the mechanic could have bumped against the pipe causing the gasket to break. They were quick to point out that it's an older model car like that makes it OK.
After an email to their corporate office I got another call from someone else at the store; not the corporate people, and received the same story again. Now I guess they consider the matter closed and I will have to get it repaired at my own expense. If I have someone else's property in my possession and something happens to it, no matter what the circumstances I take responsibility rather than make excuses.
If you live in this area you have plenty of options for tires. Make a different Tire Choice. I sure will!