Tineco

I bought my floor mop on Oct 12 and it got delivered a week later. I used it 2 times and it stopped charging. I contacted customer service for 4 out of 6 to be sooo rude telling me theres no supervisor I can speak too. And because I was a few days over their 45 day policy... Which it states 2 years. A machine that's only a couple weeks owned should not be sent to repair... It should be replaced with a new one. So disappointed in their customer service reps I could puke..

My machine stopped working, when I contacted tineco they advised to ship it back and they would fix my machine and send it back. I shipped it out on a Friday and by Monday I received it back but it wasn’t my machine I received. For one month there have been over 10 emails and 14 phone calls to try to get my machine back. I keep getting the run around, the last email was 1 week ago stating i will receive my machine in 1 week. Nothing!

I bought a unit in Nov 2021. It failed in Nov 2022 as the handle wouldn't stay upright and wouldn't charge. They send a refurbished unit within 10 days which was great. That unit though has failed October of 2023 and they are saying it isn't under warranty. The inner suction hose ripped and no longer will suck. They are refusing to replace e the unit and also refusing to sent me the part so I can fix it myself. They said I have to pay their service department to fix it. The exact words are

For safety reasons, the defective hose can only be returned to a service center for repair. Our repair center has extensive repair experience, with a repair pass rate of 97%+, which is higher than the industry average. Even if the machine you received still has problems due to unpredictable factors, we will offer you a solution until you are satisfied.

They want $99 to do such repair and I pay for shipping.

I bought a Tineco vacuum and it broke after only a few uses. I tried to contact customer service but they were no help at all. It was a terrible experience and I would not recommend this brand to anyone. Save your money and buy a different brand.

I bought some new filters from Tineco's website about 2 months ago. I was hoping to get some updates on my order, but I didn't receive any tracking information or feedback from their customer service team. I tried calling them a few times, but I couldn't get through to anyone. It's been frustrating because I feel like I've been scammed. I hope they can improve their communication and customer service in the future.

This company is a real bummer! Their customer service is a total letdown and they'll keep you going in circles until your warranty is kaput. They don't offer any help whatsoever. I'd say steer clear of Tineco!

I bought a Tineco vacuum in 2019 and it was working great for a year. But then the motor stopped working. Luckily, Tineco replaced it for free because of their 2-year warranty. However, the new motor only lasted a year with light use and broke in the same way. When I contacted Tineco customer service, they didn't offer any help and just kept saying that their policy only covers a 1-year warranty. It's frustrating that the product didn't last longer and that the customer service wasn't more helpful.

So, I bought a Tineco vacuum cleaner last year and it was working fine until the third floor broke down. I contacted customer service and they said they could replace it with a refurbished unit under warranty. But, I mean, come on, why would I want a refurbished one when my brand new one failed? It's really disappointing to see that so many of these vacuums break down. I'm really not happy with the customer service or the warranty. I don't think I'll be buying from Tineco again.

I've had a few Tineco mops in my time, and I have to say, I'm not impressed. They seem to break down every year, and when you contact customer service, they expect you to pay for the repairs. It's a real pain to have to wait for parts to be shipped, especially when you're only using the mop every few days. Honestly, I wouldn't recommend this machine to anyone. It's difficult to charge, and for the price of $500, it's just not worth it to have to replace it every year. Tineco really needs to step up their game and fix this piece of junk themselves. I think I'll be switching over to Bissell from now on.

I gotta say, my experience with Tineco has been a real bummer. I got myself one of those fancy S5 floor vacuums for a cool $500, but it stopped charging after just a few weeks. I reached out to their customer service team, but they've been dragging their feet for over a month now. I even went ahead and filed a complaint with the BBB, and wouldn't you know it, Tineco's got an F rating. Not exactly a shocker, if you ask me. I don't think I'll be buying anything from this brand again. Their products seem to break pretty easily, and their customer service is just the worst.

I recently made an order on Tineco's website on 10/13/2022, but unfortunately, I didn't receive my product until 10/31. I was quite disappointed with the delay, so I decided to reach out to their customer service team for assistance. However, they informed me that the product I ordered was no longer in stock. They suggested that I request another product with the same price, but I didn't receive any response for a few days.

Feeling frustrated, I decided to call their customer service team again to follow up on my request. Unfortunately, they informed me that they couldn't do anything about the situation. I then requested a refund, and they allowed me to do it myself online. However, since I purchased as a guest online, it was quite annoying for me to have to resist online. Overall, the processing of my order was very weird and frustrating.

Despite my negative experience, I must say that Tineco's products are of high quality. I have used their vacuum cleaners before, and they work wonders in keeping my home clean and tidy. I would recommend their products to anyone looking for a reliable and efficient cleaning solution. However, I do hope that they improve their customer service and order processing to avoid similar situations in the future.