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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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K
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder fake account

Hey Tinder Team,

Someone has created fake account on tinder without my information.

Someone has used my profile picture and added this account.

I want pls delete and cancel this account on priority and provide confirmation post deletion.
Account name is "Kannnnuu 31"

Profile picture is also attached for your reference..pls delete on priority and confirm.

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Update by Kannuuuu
Oct 03, 2019 8:05 am EDT

No one responding me

Update by Kannuuuu
Oct 03, 2019 3:29 am EDT

Someone address this complaint

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C
cwtpc
, US
Oct 03, 2019 3:40 am EDT

You know companies don't read this site, right? Find out if they have a customer service number.

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P
4:25 pm EDT

Tinder tinder dating site

The Tinder website is a disgrace, the amount of you girls claiming to be 45, 50 Yr old is unbelievable. Tinder are responsible for this, either they create the profiles or they are not doing enough to get shut of these parasite profiles. Tinder should be shut down. Robbing people out of money, as a site they are no better than the parasite profiles that are on here

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D
2:28 pm EDT

Tinder tinder

I hooked up with a woman consensually and the next day told her I didn't want to see her again because we weren't compatible. She complained to tinder that I was a sexual predator (she told me this later) and I got banned for violating Tinder's terms of service.
I wonder what I violated exactly. The fact is, I wasn't comfortable seeing her again for 2 reasons:
a) she pressured me to drink alcohol when I kept telling her I didn't want to
and
b) At the end of a date, she wanted money, like payment. This was shocking to me because we never discussed payment (I don't pay for sex) other than my paying for her taxi (and I paid for the drinks as well). Doesn't that violate Tinder's terms of service?
According to Tinder's terms of service, do I not have a right to stop seeing someone for the stated reasons? I believe I have that right and I did not violate the terms of service. And no one ever complained about me before.
But it seems on Tinder, it's easy for anyone to weaponize banning for because Tinder never asked for my side of the story. I wish they had.

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eXistenZ
, US
Sep 29, 2019 9:48 am EDT

Just go on the Play Store and report the app from the top right, if all of us report it, maybe Google will remove it from the store as it is indeed a dangerous scam company.

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B
8:09 pm EDT

Tinder tinder account banned

Hello Tinder Team,

I was using your app when all of a sudden it crashed and then I logged back into to find that I had been banned. Is my account really banned? Or is this a glitch?

I hadn't sent any inappropriate messages, videos, pictures or other forms of spendable media. In addition I hadn't harassed, stalked, or made anyone feel uncomfortable. Furthermore my account did not contain any images, videos or text depicting something against community guidelines. If it is banned can you tell me what it is that got me banned? I did not mean to do something against community standards, and if I did I'm not sure what it was.

I hope this message finds you well.

Kind regards,
Austin Lieber

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A
3:55 pm EDT

Tinder banned for no reason.

I wake up in the morning to see some new messages.
Within 4 hours, I was mentioned that I was banned.
That I was violating terms of agreement.

FAM, I used tinder since it first came out.
Nowhere near or have I violated any terms.

Tinder doesn't even provide a proper [censored]ing contact information.
No email that you can complain to.
Even better, their contact doesn't even work, it's linked to a [censored]ing fax machine.

Get your [censored] together.

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S
3:49 pm EDT

Tinder fake profile

Dear Tinder,

This photo has been used to create several fraudulent profiles in the San Francisco and Los Angeles areas. The same photo is being used with SEVERAL DIFFERENT NAMES and information. I was victim to this at one time which is how I know. Very handsome photo. The culprits behind this respond with broken English. It became apparent that the profile was fake with correspondence. I've reported this several times to no avail.

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M
2:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder got a match with a catfisher, matches blip off tinder

Some random girl profile I got matched up with asked for my number nd wanted to solicite sex and asked for a safe code to my phone number. To give u a nice summary. I ranted... That was my first match way to go to give me a good opinion. That f*cking hurt man I told her a bunch about myself... I cryed inside lol... Well I guess time to get over it. Also just got a second match and it blipped into the tinder void.

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L
4:23 am EDT

Tinder tinder gold

My phone was recently taken without my consent. It unfortunately was unlocked when it was taken again without my consent, in Auckland at 3:30am in the morning. At that point, photos were edited and my profile changed to include an wholly inappropriate photo that I myself would never have uploaded.

I was not aware of this change until I recovered my phone and I was told that I had been hacked. I logged on in the morning and my account had been blocked. I searched for a solution to make a complaint but there was absolutely no way of a) contacting tinder directly (of which I'm sure the authorities are aware of) and b) there was no appeal process for the decision made.

I understand that inappropriate pictures should not be uploaded to the app. However, where is the recourse if these were not uploaded by the owner of the phone or account but by a hacker?

Please could you advise how to proceed as I have paid $50 to subscribe to tinder earlier that evening? I have had to since cancel my subscription as there was no way to appeal this decision nor put forward the circumstances with which this occurred.

Thank you very much

Lizzie

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M
9:39 am EDT

Tinder tinder subscription

I cancelled my subscription for tinder plus and even deleted my account but still I was being charged ₹189 subscription money, I discovered it today when I reactivated my account and was checking my bank statements and I didn't remember subscribing to any itunes service for ₹189 and then I checked my itunes account and to my surprise I was still paying for a membership I wasn't even using and reaping and no benefits out of it, I would like to get a refund on the extra money I have been charged for the last 6-7 months

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S
1:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder double charge on my account

I have been trying to cancel my subscription with Tinder for months now and I keep getting email responses that are a dead end, and now my account has been double debited. I demand that my subscription be manually cancelled because all your instructions are meant to make it impossible to cancel this subscription, and for me that is illegal practice. If it's easy to register the subscription, it should be as easy to cancel it too.

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A
11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder new account ban

Hi there,

A couple months ago I had just gotten out of a relationship and decided to jump back on Tinder. I hadn't deleted my account when the relationship started, only deleted the app. So once installed, I logged into my account, gave it a fresh start, swiped for about 10 minutes and I got banned.

I have been a PAYING Tinder user for YEARS, have never been reported, never had any major problems, I have no idea why I was banned. All I recieved was an automated email saying "too bad" essentially, and when I inquired why I was sent another automated response saying "no further information can be given at this time".

Also adding I had a Tinder gold subscription during this with no refund.

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A
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder my account is under review

I am using tinder since more than 2 years . And I know each terms and conditions. I have paid for this app too. Before paying I did not get any problem. But now it is saying my account is reported too many times... I have never used bad words. Then why this? Just because I have paid for the app! And if you can't resolve my issue then give my money back. I have already 10000+ likes pending which I even cannot see..

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C
4:02 pm EDT

Tinder my account was banned for no apparent reason.

I had not matched with anybody or messaged anybody in over two weeks, but had logged in the day before to swipe some. The next day I logged in to a banned account! I received no warning via email, and customer service will not even tell me WHY my account was banned let alone do anything about it! Unacceptable! I paid over $100 for a 6 month Tinder Gold subscription! I should at least receive some reasoning behind the banning of my account! I am genuinely annoyed to the extreme! What the hell kind of business model / customer service is this?!

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J
12:51 pm EDT

Tinder fake people trying to get cash out of people who are honest in why they are on tinder

Askme 33
Lives in Stellenbosch is such a person. From the start it says 33km away. Stellenbosch much further away... but also whoever this person is, her or maybe a him they asking for money but firstly making you believe they so much in love with you ext... How many unsespecting guys are on Tinder that they already went through... As fake as you can get them... Also went under the name Paula. Asking for payments as "she needs cash for whatever"... Sure the emails already set up also and just changing where required. Fake! Even playing the feel sorry for me card also. Very well organised but many other people will fall for this also and they will all be paying... 😡

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A
7:53 am EDT

Tinder stolen identity/ fake account

Hello my name is Alonzo I'm emailing you guys very disappointed because someone has made a fake account with my name and with pictures from my instagram they are spreading false rumors and some of my family members have came across it and it just really makes me feel bad. I'd really appreciate it if you could help me get he account taken down ASAP, thank you. The fake account trying to impersonate me is titled "Lonzo" and is listed as 18 years old, they have put my Instagram in their bio which is "@Lonzo.uc". I'm only 16 years old. I have gotten direct messages on Instagram from countless men and it's beginning to make me uncomfortable. I really hop you guys can take this account down as soon as possible thank you! I have left a screen shot of the account to make it easier for you guys to find.

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Update by Alonzo gonzalez
Aug 27, 2019 7:54 am EDT

This is ruining my life please help as soon as possible

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M
1:18 pm EDT

Tinder cancellation of subscription

I have made a purchase through tinder app for tinder Gold. I don't see the option if cancellation . The steps which are mentioned on the help section doesn't work either. When sent an email to customer care, I was told that my subscription is already cancelled, however I got charged the next day. So please cancel it or tell me the correct way to cancel it.
[protected]@gmail.com
+[protected]

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6:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder account deleting

I've lost my phone sim card and cannot log-in and have asked customer service for help to log in again. They just answered that I have to confirm my account so they can delete it. I wrote again that I asked for help to log in again and no answer! I then send them a description of my profile and send the a pic og me with a date on a paper and I have contacted the customer service for at least 3-4 times and they never answered me and I had to ask one guy I've matched with on instagram who confirmed that my account is still active and I cannot log in! It's not the first time the customer service sucks! Last time using that app with people who can't even figure out how to help the users. They apparently have no idea how to help.

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T
4:30 am EDT

Tinder someone is impersonating me on tinder

Someone made my fake account on tinder with fake gmail and has put my display picture and instagram with my number on display
Whoever it is has opened account from gmail because from my number they need otp
Problem is my number is there on display and everyone is msgn me on whatsapp and instagram since then
Please solve this issue
Block that account and if possible you can send me location of the person who has made that account

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T
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder banned for no reason

I am disgusted how I got banned from Tinder this has affected my life and confidence why should have men more rights then females. I'm a good citizen I feel like a criminal when I am genuine and honest. No other dating app has treated me this way. I can not login by mobile or Facebook. Thanks for ruining my life I am still single. Please give me a chance to go back on I have the right to meet new people. I deserve to be treated like a human not a criminal.

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Update by TinderStar
Aug 09, 2019 4:42 am EDT

Can you please clear my name so I can get back on tinder

Update by TinderStar
Aug 10, 2019 11:31 pm EDT

Can you please let me sign in using my mobile and facebook.

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U
USux
, US
Aug 08, 2019 6:17 pm EDT

If you are basing your entire value off of a ban from a dating service, you need to completely re-evaluate the way that you are looking at yourself and the people you are trying to hook up with.

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D
7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder blocked on tinder because of technical issue...

I did create a Tinder profile, I wanted to verify my email address. So verify link was sent to my email, after clicking that and trying to log in on the Tinder web page, I got error that I could not log in and would need to try again later.

I did try the verification time and time again, for couple of days. Trying different browsers, Firefox, Chrome, IE.. still nothing.

I figured it might work after deleting my account and making new one, since my account was just one week old. So I did delete the account, tried to make new one and boom, I got message that my account has been blocked.

I did contact the customer support and just got message that my phone number/Facebook account was permanently banned for breaking the rules of service. And there was nothing they could do or even help me solve the original problem with the email verification error.

So the Tinder web application has some kind of bug with email verification links, I try to solve that and get permanently banned in the process with no way to reverse this. How is this fair in any way?

I want my old account restored and email verified correctly.

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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