Mate1 Enterprises Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Mate1 Enterprises Inc.

334 Cornelia St., № 354

United States

New York
United States - 12901

Customer Support Phone Numbers is the only major online dating site with a 100% free voice-recording feature, as well as an easy-to-use interface that allows multiple, simultaneous chats.
4200 Saint-Laurent Blvd Suite 550, Montreal, Quebec H2W 2R2

United Kingdom
Box 5103, Office 6 Slington House, Rankine Road, Basingstoke, RG24 8PH

Mate1 Enterprises Complaints & Reviews

Mate1 Enterprises / everything

Aug 09, 2019

Yep it's a scam, the profiles are fake and the "likes" and "messages" you get are from people are all generic and seem computer generated. I think the women I did talk to were mate 1 contracted people hired to have text conversations with you. I couldn't even log in to my account too I...

Mate1 Enterprises / fraud and scam

Jul 09, 2019

I came to the conclusion that this site is a total scam and ripe off. I feel that I'm a decent and honest guy and I had my profile reviewed by my friends and felt that I should received many query's. I'm the type of person that reaches out to people and doing a search for local ladies I...

Mate1 Enterprises / About my money

Jul 02, 2019

I tried to go mate 1, just for the 3 days promo trial of 1.99 dollars, I did not intend to become a member or continue, unless I see a good reason, but on Friday 28th of June I received an alert from my fraud alert department that 53.80 dollars was withdrawn from my account if I know of...

Mate1 / mate1

Jun 20, 2019

This company is shady. Very shady. One big scam They will rip you off. Avoid. They get your account number and will take money from your account without your consent. They is no such thing as "implied" consent. Think along the lines of rape here. "Well she "implied" it was OK." See what I...

Mate1 Enterprises / contact us option / block option

Aug 19, 2018

First, the "chat" under the contact us option does not work, it never connects or even attempts to connect. That is extremely aggravating. Second, I want to know if when I block someone, are they still able to view my profile? I block them not only because I do not wish to receive message... / refund/fraudulent activity

Aug 17, 2018

I tried a trial I repeat a trial offer! A trial offer only! Mate 1 went into my account without my permission, or authorization! They not only went into my account they went into it since December 2017. I notified my credit card company that Iam disputing, and refusing to pay it! My email i...

Mate1 Enterprises / automatically signing up customers

Jul 26, 2018

Hello I signed up for the 3 day trial period with Mate1. I tried the service and didn't like it. I saw that they then automatically charged me for a membership. I don't want that. I called Mate1 to tell them to cancel and to refund my account. I waited for 12 minutes on the phone and then wa...

Mate1 / refund

Apr 03, 2018

I signed up for the 3 day trial period and cancelled the services from your company. I no longer wanted the services because I was unable to mavigate the website to my understanding. I was interested in some of the photos but was unable to talk to the people as I wanted to. When I made up... / dating service

Apr 01, 2018

I did not authorize dating service to use my profile at all. I filled out some questions for our and now im getting all these profiles with men. I want to be invisible on this site immediately. My email address is [protected] Take me off this site. I have called... / deductions of money from my account without my knowledge

Feb 21, 2018

I want you to stop and take my account off . I don't need it anymore because all the ladies are fraudsters. Please stop the deduction. Email [protected] What I have gone through some of the ladies I cannot say it . They are all scammers and just to milk and cheat . I had an... / I cannot get them to stop sending me there dating stuff

Feb 12, 2018 I cannot find out on there sight any way to cancel.. I am not that savvy on sights.. All other sights cars. Tools etc.. To inscribe there's usually a spot on bottom that says unscripte... This sight has none.. I never remember even signing up.. I have never paid them.. Can you... / fake military profile

Feb 07, 2018

There is someone using General David L. Goldfein in a fake profile. Profile says he is American Indian. He is actually Jewish. He is using the phone number of [protected] and has been sending multiple texts messages beginning Wed. Jan 31, 2018 Asking for pictures and copy of my Military... / online dating service

Feb 05, 2018

Signed up for a 3 day trial and next thing I know $49.95 is being taken from my account and there is no way of cancelling your subscription or finding a way to have money returned to my account!!! This is beyond unacceptable!! This service boasts that it's the best around and as far as I...

Mate1 / took my money!

Nov 11, 2017

I signed up for a 3 month plan...after the first month I wanted to cancel did not like the site at all. So I go to Mate 1 website to cancel my membership as I thought!!! 2 months later BAM!!! Mate 1 takes out another $ now I cancel the transaction at my bank, call Mate / cancellation.

Oct 15, 2017

I called [protected] to cancel my Mate1 ad on Saturday and a msg. said closed on weekend. The recording said to contact help desk to get email address, but I can find no help site on Mate1. Please help me now! This has been going on since Friday. So frustrating. I do not care for this dating... / scam. ripoff.

Oct 05, 2017

What a scam!!! I haven't met real people on there yet. Everyone is fake. Many women use someone else's photos. All they want is to make you pay for services provided by the website. Moreover, those women are from third world countries, so think twice or maybe even thrice before signing up... / online dating service is a fraud

Sep 26, 2017

I was initially interested, and they advertise options for their service, from 3 day free trial, 3 months, 6 months, etc. but once you give them your account information they do not comply with your request. I was charged $119.94 and was not told how long I was getting this awful service... / money taken from my account without concern

Jan 18, 2017

I signed up for 3 days trial and I found out they took another amount of £39.95 and I don't know why. They didn't ask for permission before taking money from me I request a refund because I didn't want money to be taken from my account apart from the 3 day trial. Furthermore, taking money from...

Mate1 / social site

Oct 31, 2016

Mate1I provided all this info on this form about all the people contacting me for money by Walmart cards and money orders I spent over thirty minutes to fill all your request and it takes me back to the original form and can't proceed. I kept all text messages and emails with their request. I... / everything

Aug 24, 2016

This is complete a fraud of international reputation. I have a membership for 10 days, and I so far received over 3000 invitation from "women" who are ALL US citizen but happens to be in Ghana for a reason or another. I think an organized criminal supervise and control this site. And... / disgusted!

Apr 21, 2016

This was the first time I used a dating site. I joined Mate1 and paid some money and met a nice guy there. Well, he only seemed nice but in reality he was a thieve and wanted only my money! He said something about army, told that he loved me and wanted to see me in real life, but he wa... / dating site

Apr 09, 2016

Mate1.comI have a complaint with this company named is a fraud I know a woman named Maria Arguetar, but this person when I make a request of video not send me the video and ask for money for travel living in usa, only send me this photos I believe that this a men.using this photos for cheating the mens.BEWARE... / fake profiles

Feb 16, 2016

This website is a fraud, better save your time and avoid it. Majority of people here are fakes, the responses are phony. You get messages from Mate1 customer service stating that you were put on someone's hot list, but no one is hot listing you but Mate1! Don't be a fool and do not respond... / internet dating site

Jan 06, 2016

I re-joined recently. A few years ago, I wrote and advised that this site was FULL OF SCAMMERS. Someone from Mate1 said they would look into it and correct the situation. Well, I have only been back on the site 3 weeks and it is still FULL OF NIGERIAN or GHANA SCAMMERS. Most have no photo...

Mate1 / dating service took money out of my bank account

Dec 23, 2015

This has happened before, they didn't have my consent that time either. I have used Mate 1 before several months ago, when my subscription ran out i did not renew it. the last time i asked Mate 1 to take me off there contact list, this obviously hasn't happened. I Expect Mate 1... / 3 days trying for 1.95 pounds

Dec 07, 2015

I have decided to pay the 3 day becouse I have notes enough profile from London . Once I'm inside 1000 women from USA contacted me even if I specify in my description to not bother. That's why I decided it's not for me this site . But trying to unsubscribe discover that the page of Mate1 slow down and block when I go in that direction. / cancelled subs months ago

Nov 16, 2015

I cancelled my subscription months ago now yesterday 15 nov 2015 they took 72 doiiars out of my visa debit card without authorisation, that money was allocated to a motel booking witch now got refused innsuficient funds and me and my girlfriend live more than an hour away from Adelaide... / fake

Sep 18, 2015

My email address is getting flooded on a daily basis with what amounts to a cut and paste type of message in that they read word for word as being alike though each is supposedly coming from a different sender. All of which totally amazes me. Not just that yet another site has the audacity... / posting a fake profile using my picture and and nickname

Sep 08, 2015

I was made aware that the online dating site,, had hacked an old photograph of me, an old username that includes the name of the complex where I used to live, Lakeridge--I moved over 3 years ago-- and a user "handle I have not used in many years "LakeridgeDave". It... / charged $49.95 to my bank acct. I did not even see mate.1 on line, did not sign up.

Oct 30, 2014

In or shortly before September 2014 Canadian site charged my debit account the amount of $49.95 to my debit card without my permission. I DID NOT GO ONLINE WITH THIS DATING SITE. My bank supposedly investigated my fraud complaint but apparently were given false credentials so... / I took out trial I never agreed to sign up

Jan 09, 2014

I took out the 3 days trial of mate 1 to see what the web site is all about. I never agreed to sign up for the next payment. As a result of that mate 1 has taken another payment from my bank and have took my money witch was in my bank for another direct debet and has now left me not paying...

Mate1 / cancellation

Apr 13, 2013

Mate1 took money from my account without authorization today while I was still in the middle of cancelling my account, since then I have gone and cancelled my account and I have composed a request for refund letter and contacted my bank account. The issue I am having at the moment is it i... / I need cut my service

Feb 27, 2013

I never use this site ever since i pay almost $50 can you help me to cut this site to my credit card pls / unauthorized emails

Feb 13, 2013

I have two email addresses that I use, both with the same log in name. Ex: [protected]@yahoo and [protected]@gmail... I received an insane amount of emails from on February 9th and 10th. The first email in each inbox was the sign up confirmation followed by numerous "So and so... / ? fraudulent site


I saw site on face book and as I have been widowed for 2 and retired for 3 years I thought it might offer me a chance to establish a long term friendship. I did not even compltete my profile and in fact chickened out at the last minute but for some reason I still got a list of... / unauthorised debit from my bank account


mate1 (an online dating service) advertised a £1.95 3 day trial, and if the service user wants to continue with the programe they will authorize direct debit of 39.95 (pounds) payable to mate1. Apart from the initial 1.95 I HAVE NOT AUTHOURIZED ANY FURTHER PAYMENT to mate1. now my...

Mate1 / scam site


OK, I am about to finish my month on Mate1. The negative comments continue to be true. Let me say that I signed on to this five years ago, and it was NOT like this. I did meet people. NOW, it is ONLY a den of porn stars, and marriage scams. I found only one person that was where they said... / charged me after I cacelled


i tried the 3 day trial with not only do they make it hard to cancel but if you call their support number you can only get through the one time then all you get is a message saying that all lines are busy you get to listen to about 2 minutes worth of crap music then nothing i... / unauthorized cc billing


I accepted a 3-day "free" trial membership from in March. They requested a CC number for "ID" purposes. Without express authorization from me, on Marcg 8, 2012, Mate1 charged $49.95 to my VISA debit card, processed by, which I disputed with my bank. Then, after my bank... / taken money not authorized


I asked for a three day trial and then cancelled but they went a head and charged to my credit card for full membership after I cancelled. I've tried to e-mail them, but it comes back, tried writting, no response, tried to call, they say thier closed. I don't know whatelse to do...