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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tinder reviews & complaints 504

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T
6:31 am EST

Tinder fake account

It has been brought to my attention that a fake account under the name toral listed to be 29 years old in india is using my profile picture pulled from facebook. I have emailed customer service to request that this account be deleted/canceled immediately as it is not me. Please confirm that this account has been shut down. Thank you in advance for your assistance in this mattter.

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1:12 pm EST

Tinder tinder gold

I was a member for a few months now and I can't think of anything I could have done to have gotten banned from tinder. I thought I was always respectful and didn't violate any of the terms of service that I know about. I've spent thousands on boosts and tinder plus and despite this they won't even tell me why I was banned. Tinder needs a formal appeals process.

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M
2:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder banned for no reason

As no doubt, this has happened to a lot of other people, my account was banned out of no where, no review, no explanation, just banned. I used tinder for just over a year. I'd like my account back and an apology as well as tinders bam system updated. Like really? You can ban me but not tell me why? Extremely unprofessional for such a large company!

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J
7:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder person misrepresenting himself

Hello
I responded to someone who said he was from Texas.
He said he started a contract in Turkey starting today which is for an 18 month term.

His name is listed as Nicholas Philip
I asked him to correspond via email
His address is: nicjonesel456@gmail.com
Anyone with a business would not be using a gmail account.

His phone number is: 1 317 648-7154 This is not a phone number for Texas but Indianapolis
If he were in Turkey he would not be using a US number

He refused to use FB as I wanted him to see some photos

He sometimes has poor English terms

He sent a photo of a young lady wearing. a Toque - why would she need one in Texas?

Please eliminate his web site or ability to use Tinder as he is going to cause a problem

Regards,
Joan Gerber
[protected]@sympatico.ca
[protected]

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Update by Joan Gerber
Jan 06, 2020 7:10 pm EST

Thank you for your assistance

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N
10:02 pm EST

Tinder tinder gold

I need the subscription and account gone ASAP.
However, it is unable to delete account
No one is helping me! Emailed several times and no response
I don't know if I will get billed again and I certainly do not want my account especially as I know it is not working!
I will never use this app ever again
Outcome I want is for it to go and not to be billed ever again
I want confirmation I do not have an account and I do not have subscription.

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R
9:09 am EST

Tinder shadowbanned its male users!

This ***** company man! before I thought maybe they are shadow banning me. But I didn't know 100%!

Emailing their customer service is useless, its like they do nothing to fix anything.

A) I kept seeing the same girls over and over again.
B) My number of matches shows as 99+ and I match with 1/2 max every couple days if im lucky.
C) Then I was in the mall today, I saw a cute I started talking to her. She said I know you from somewhere, I found out she saw me on Tinder and swipped right on me, and I remembered, I also swipped right. But we both didnt match!

Pisses me off.. I even paid for the VIP package... And i hardly match with anyone. But I see random girls add me to my messanger and tell me why I didnt wana match with them. When I swipped right on them.

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M
Matthew Hogan
, US
Dec 30, 2019 7:24 am EST

Hi,

I am a law student from Australia, and I am preparing to take legal action against Tinder and the parent company IAC. If anyone is interested in joining a class action against the two companies, please reply to this post.

Thank you.

ComplaintsBoard
D
3:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder logging in

New to Tinder, all day no problem logging with out a problem via mobile number. I tried to log on around 17:00 tonight, unable to log in after that point with mobile number, system says code sent, no code received. logged in with email, followed link then want mobile verification again states code sent no code received. no problem with phone please advise.

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Radio Men
Radio Men
, US
Dec 24, 2019 9:02 am EST

They're too much of a coward to tell users the actual problem. ANyways that means you've been banned!

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C
8:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder do not use

this app is scam and major fake 90% of the people are not real this app is joke and shuts down alot or does not work period the company needs to run back round checks and figure out how to get matches more nothing is free including the app when u run out of matches u cant use it till next day theres scams on there saying tehre dutch or fake miltary

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8:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder

I cancelled my tinder account on my smart phone. I did this in the same month that I started the subscription. Nowhere in the cancellation process did it say that I would have to do another procedure to stop payment happening the following month. I checked my bank today and Tinder have taken £25. This is dishonest. I then googled it and found I needed to go to Google play store and cancel the subscription there as well as doing it on the app. This is wrong! Please refund me my money. Your app gives the impression that I have cancelled fully when you will secretly still take money each month. Tinder is a scam and I will tell others about it. Graham Youngs at [protected]@gmail.com Please contact me and refund my money.

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P
1:51 pm EST

Tinder you have taken unauthorised funds from my account

On the 29/10/19 your company took money from my account.

I would like that money returned and an explanation as to why you took it?

I did not purchase anything from tinder in months.

Furthermore what are you doing retaining my card details. That is absolutely illegal.

You are to return €27.01 to my account, you are to delete my card details from your system and I expect a confirmation email from you confirming you will never take money from my account again and that you have deleted my details.

I await your urgent response.

Regards Paul

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R
1:21 pm EST

Tinder new account and login

It very great application
But after I deleted my old account and I have new account it so crazy I don't know what's going on
Cuz I used it for 3 days and I was swiped slot of people right
But I got no match so I don't know that I'm so ugly or what's goin on with your Tinder
After that I'm gonna use it again but my account it gone
So I have to make new one again and again and again it crazy
I want to be like before
I was tried to swipe all people who show on my feed but I got nothing
No messages and no match btw your app was great

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S
11:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder illegal usage of image

Tinder is using my picture over the first window of tinder over play store. I wasn't even informed about it. Kindly remove my picture and compell them to pay compensation for using someone's image without their will. As I wasn't even involved in these dating sites and don't want my image to be displayed over it. Kindly look into this matter as early as possible since I have reported this issue multiple times on the tinder site and emailed them but I haven't received any update.

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B
4:15 pm EDT

Tinder Tinder

I would greatly appreciate it for a human being to respond to me. I have recently signed up with Tinder and I have no idea what it is I am getting. I can't believe with a company of your stature that you have no representative to answer questions or help with your accounts. You certainly don't have problems taking the $. I may be looking at it all wrong, I certainly hope so.
Please contact me at [protected], [protected]@gmail.com Thank you, Customer in need of your help-
Brett Beaver

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L
5:55 pm EDT

Tinder banned without breaking any of the terms

Hello. I deleted my Tinder account shortly after I made it. When I tried to make a new one the next day I was met with the popup message that my Tinder account was banned because of activity that went against Tinder terms and agreements. I don't believe that I broke any of those terms. I had some picture of myself in lingerie, but no nudity was involved. I had blurred out private areas with photo editibg as an extr precaution because the lingerie was not fullt opaque. My profile had no text. I only chatted a little with three people, just regular friendly chatting. I can only assume that someone might have thought that picture in lingerie weren't allowed and banned me because of that. I had read the terms before posting the picture and I read that it was only nudity and sexual ly explicit or pornographic content that wasn't allowed and I didn't think that plain modelling lingerie or bikini pictures fell into those categories at all. I feel that Tinder should be equally strict and thorough about making sure people aren't being banned unjustly, that is without having broken any rules, as they are with banning people who do break policy. After all one should be able to trust that if ones behaviour is in agreement with terms of the service then one shouldn't be banned. If it happens anyway it could be interpreted at best as carelessness and lack of attention by the people responsible for the Tinder service and at worst as discrimination against the person being banned without being aware of having broken any rules. When I contacted Tinder they didn't even give me any information about what they banned me for. Nothing. I told them that I don't think I have broken any rules in the terms of the Tinder service, but that didn't lead to any more investigation or explanation from their part.

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K
1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder getting band

i would like to know how i can get my account unbanded or can yous give me a chance to make a new one. as i have asked before and you just send me rules and never on how i can get unbanned. i was never told that i was my account is under review and when i send yous a email for help i always get the same answer to my questions. which never helps me. i have honest, kind and respectful to others. all i would like is a chance to get my account back to at lest make a new one.

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U
12:41 am EDT

Tinder charged me twice

Hi I have just bought a 1 year package with tinder and paid SGD113.21 as of 10.20.2020 with my new card. Then on 21.10.2019, today, i received another email saying a payment of SGD71.68/- has been renewed for 6 months. How is this possible? Charging me twice! You should have a record that I have upgraded after the last expiration and not charge me twice!. The funny thing is the dates are all wrong with the renewal payment that i had received, showing 15.10.2019 as expiration.

Please check and update me please.

My payment for SGD 113.21 - Ref Code : TNDR.20daca3d-8bd6-49a1-bf78-d6920529930e

and the renewal email Ref Code for SGD71.68 /- : TNDR.0a078216-b89a-[protected]-cf27589f667c

my email ID with [protected]@gmail.com (existing) and now i had used [protected]@msn.com for payment.

Please help here.

Thank you.

Devi
+[protected]
Singapore

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Update by Uma Devi
Oct 21, 2019 12:58 am EDT

On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. The page consists of 4 mandatory fields: Company Name, Product/Subject of a complaint, Details and Category. Address of the company where incident took place is optional, but highly recommended to be filled as well.

Upon submitting a complaint, if it's against a specific company, we will notify it via e-mail and hopefully you'll get your answer soon.

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3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder banned account - no reason for it, no reason provided for doing it

I joined Tinder on October 16th. Paid for Gold membership. The next day, I received notification of a message from a "match" but before I could open it a message popped up that I was banned for "violating terms of service". The huge problem being, that I had done NOTHING except swipe left and right...I read the terms of service and believe me, I am not in violation of any of their terms. I am a divorced, single mom who owns my own business and I am about as law-abiding and vanilla as they come. I then start reading about this issue online, there are tons of complaints and posts and articles about how prevalent this problem is...especially with attractive women being targeted by disgruntled trolls if they aren't "liked" in return. Apparently anyone can complain and say anything they want and people are kicked off the site automatically. There is no "customer service" or appeals process. The message I received to my question about what happened was an automatic, generic reply - same exact message that popped up when I was kicked off, with an added: "unfortunately we cannot give any more details at this time". This entire situation is a violation of my rights as a compliant, paying user. If Tinder can't provide me with proof of any wrongdoing, or provide an automatic refund (I paid for a month of service- I only got 1 day), this is a contract violation and I question the legality. I am confused, frustrated and furious.

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M
4:56 am EDT

Tinder tinder

I wasted 15 bucks and will be charged 25 later for what? Your regular tinder is trash, you can't see who likes you unless you purchase the premium package which I think is theft. Then when I got a hook up from somebody, and tried to verify myself on tinder stars.com, I had to put my debit info in again(which is BS, btw), and it didn't verify. So I missed a booty call because your post website works like garbage. I'm disappointed. Only doing one month of this and then I'm out. I think it didn't verify because I must not have enough money for these [censored] to steal. Tinder is a joke.

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Update by Matthew Simmons
Oct 15, 2019 4:59 am EDT

I tried to verify myself like 8 times. 1 time it worked, but I got no code number I was supposed to get and I had to try again. After that, I couldn't do it. You guys are stealingy info and that's bs.

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R
2:58 pm EDT

Tinder tinder gold subscription

Hello Tinder team. I subscribed to tinder gold for6 month. Few days ago I deleted my account and then i made the new one. But when I tried to restore my purchases and then i'm getting the error of exceeding the limit. I purchased it on 2nd of sept. Tell me what should i do?please help me. My apple id is [protected]@yahoo.com . My email is [protected]@yahoo.com

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11:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tinder billing

I was charged twice while upgrading to tindergold. I was charged on my credit card and it said declined. It was then charged to my debit card. I would like the amount approved on my debit card to be refunded and the last four numbers of that card are 4737. I don't understand how the card can be declined and then show a charge on it, and now that I can't get a hold of anyone in billing it makes me angry.

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Non

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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