Tinder — being banned for no reason or explanation
Hello I would like to make an official complaint about the lack of support from Tinder the on line dating app.
I have recently been banned and was told it was for violating their rules. I have not done this in any way at all. I have recently became single after a long relationship. When my relationship ended I started using tinder but suddenly I received an error code and contacted them to find out the problem. I received one response saying I was banned and would not be allowed to use the site again. The reasons was I have breached their terms or violated them in some way. This is impossible. I am taking this matter very seriously. I don't understand and they have not proceeded to tell me specifically of the violation. I know I have not done or said anything in anyway to upset anyone. I have contacted them again and received the same response back. This goes against my consumer rights and to have my good name be damaged in this way because they believe without investigation I have breached is discriminatory against me personally when I have no idea what I am meant to have done. I have read through their rules and can confirm I have not violated in anyway. I was not using tinder for a long time so I was not in a position to do anything. I have used the dating app in absolutely good faith and used it solely as it is intended.
Please can you help? I would like this resolved asap. But would also like to understand the exact wrong that has taken place. I would then verify it was not me and look to having my account re enabled with an apology.