Menu
Tinder Customer Service Phone, Email, Contacts

Tinder
reviews & complaints

www.gotinder.com
www.gotinder.com

Learn how the rating is calculated

4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tinder has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tinder. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tinder reviews & complaints 504

Filter reviews by rating
5
2959 reviews
4
0 review
3
1 review
2
2 reviews
1
3 reviews
Sort by:

Newest Tinder reviews & complaints

ComplaintsBoard
A
12:46 pm EDT

Tinder logging in

Tinder logged me out of my account and I need to log back in, but I don’t have a phone to use the SMS Verification with - i’m just using my iPod right now. Can you fix this?

I will have a phone back on Wednesday but I want to be able to log back into my account today. I have a Facebook account and all. I just want to be able to log back in without having to verify anything through a phone number since I can’t receive the text.

Read full review of Tinder
Hide full review
ComplaintsBoard
T
12:26 pm EDT

Tinder tinder gold payment issues

I tried to pay for tinder gold package today and the app said it could not process my transaction and to try again later. I did not try a second time but when I checked my bank account details it said that tinder took my money but I am not subscribed to gold? This is a serious problem and need a response asap. You can't just take my money and not provide me with what I paid for.

Read full review of Tinder
Hide full review
ComplaintsBoard
N
8:29 am EDT

Tinder ads you won't believe tinder is posting

6 october 2017

Dear Sir, Madam,

I just stumbeled on an add while swiping :

A fake study about roundup that defends Mosanto that glyphosate is not dangerous, it is even saying indirectly you could drink it and is "unlikely to harm you". So tinder allows and so also defends big companies to propagate fake studies which continues to endager lives of countless innocent people. Unfortunately, i cant find the add in my history so it is impossible for me to give you a link or reference. All i remember is the image of roundup bottles and linking to a page about a new european study.

This is morally unacceptable in my oppinion. Do or do nothing about it, I dont care..I just wanted you to know what kind of content you are spreading.

Regards,

Nicola Pasolli

Read full review of Tinder
Hide full review
ComplaintsBoard
K
5:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder online dating - tinder

False profile, false person & a liar
Cellphone [protected]
He was supposed to be in the army here in Belgium & from Atlanta Georgia. His cellphone is a New York code.
Whatsapp. Now I've realised he's fake he's removed his American Eagle & he's now offline. I don't believe that this guy in the picture is the guy that I was speaking to
Name Daniel Woods 49 year's

Thank you.

Facebook
Klio.le Grice
49 years
I am British but I live in Antwerp Belgium

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
M
10:06 am EDT

Tinder can't refund?

i purchased the wrong subscription i wanted the gold membership so i could see the people who liked me, so i would like a complete refund so i can purchase the right membership i want. applestore says this purchase cannot be refunded. now how it works, you speak with your bank but they need verification from you guys first. i am guessing you guys wont get back to me because this happens a lot and people want their money back for such over expensive costs. i know you guys would lose a lot of business if everyone was simply just allowed to refund everything. however i was told in an article if i cancel my subscription to tinder it might refund, hopefully that works. otherwise i am very disappointed. if you guys can help me switch my subscription over to the gold membership then fantastic. but right now im a little angry about this whole thing, this is the ONLY instance in my entire life of having a credit card where an interaction cannot be refunded. please get back to me and find a way to fix this problem, i dont want to hear about your policy. you guys have the power to change this and you guys have the ability to help your customers for better service. thank you.

Read full review of Tinder
Hide full review
ComplaintsBoard
A
4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder gold

My friend subscribed me to tinder gold whilst I was away from my phone on a night out, thinking it would be funny. What's not funny is the £139.99 cost. In the UK we are entitled to a 14 day cooling off period so have emailed tinder several times over 3 days with no response. They have no phone number so don't know what else to do.
Time is running out and tinder don't seem to acknowledge any of my emails other than a standard auto reply.

Read full review of Tinder
Hide full review
ComplaintsBoard
O
12:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder gold package

Hi,
I have subscribed to your gold package by mistake and it deducted ₹3300 from my account. The card details were saved in my mobile as I use iPhone. I had a word with my bank to cancel the transaction but they said that I would need to speak with you and unfortunately there is no customer care contact number where I can call. I would really appreciate if you could refund the amount on a priority basis as I do not need the gold package. Looking forward for a positive and quick response.

Regards,
Oindrila Sen

Read full review of Tinder
Hide full review
ComplaintsBoard
A
6:52 am EDT

Tinder tinder dating app

Please see the email thread below. The complaint is related to events which occured several days ago, and which have not been satisfactorily resolved, in my opinion.

Date of incident: 28.09.2017
Client number: request 8758128
Full description: included in email thread
Desirable resolution: full explanation with evidence AND immediate reactivation of my account

Adrian Nichol
Sep 28 (4 days ago)

I am emailing with regards to login problems on my Tinder account. My account has been freezing on some pages in the last few days.

Now, it is more serious...

I cannot access my account at all. I have uninstalled and reinstalled the app several times, and tried many times to log in again but without success, and this message appears when I try to log in:

"Oops! Something went wrong.

There was a problem logging in to Tinder. Please try again. (40303)"

What can I do to rectify this issue? I have paid for Tinder Plus on Google Play, and I will continue to be charged to a service I am currently not receiving. I want to restore access to my account and continue using it, including the paid additional Tinder Plus services.

My username / email address for my account is the same as the one I am using here;

[protected]@gmail.com

Please let me know what can be done to resolve this issue.

Thanks

Tinder
Sep 28 (4 days ago)

to me
##- Please type your reply above this line -##
Your request (8758128) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Adrian Nic
Adrian Nichol
Sep 28, 9:08 AM PDT

This email is a service from Tinder.
[1VX7PZ-3EX8]

Adrian Nichol
Sep 28 (4 days ago)

to Tinder
Thanks and I hope you can resolve this issue promptly.

Best Regards

Tinder
Sep 28 (4 days ago)

to me
##- Please type your reply above this line -##
Your request (8758128) has been responded to. For additional help, simply reply to this email.

Cynthia
Cynthia (Tinder)
Sep 28, 9:28 AM PDT

Hello Adrian,

Your account has been removed and banned from Tinder for violating our Terms of Service or Community Guidelines in some way. The safety of our users is very important to us. You will not be able to create a new Tinder profile using your Facebook account and/or phone number.

If you’re a Tinder Plus or Tinder Gold subscriber, you'll need to cancel your subscription yourself. For steps on how to cancel, please visit our FAQ at www.gotinder.com/faq.

Please refer to our Terms of Service (www.gotinder.com/terms) and Community Guidelines (www.gotinder.com/community-guidelines) for more information.

Thank you,

Cynthia

Adrian Nichol
Sep 28, 9:13 AM PDT

Thanks and I hope you can resolve this issue promptly.

Best Regards

adrian

Adrian Nichol
Sep 28 (4 days ago)

to Tinder
Hello Cynthia

That is bizarre. I cannot even imagine what I have done to lead to a complaint from another Tinder user.
Is there any way I can find out the nature of my transgression? I do not post inappropriate pictures, I do not write offensive comments, I always respect other users.
I do not wish to know who has reported me, but I would like to know what I have apparently done. Is that possible?

Any assistance you can provide would be greatly appreciated.

Best Regards

Adrian Nichol
Sep 28 (4 days ago)

to Tinder
Hello again Cynthia

I have been thinking about what you have informed me of i.e. that my account has been removed or banned for violating community standards in some way.

It does not make any sense to me for two reasons;
as far as I can see, having reviewed the link you sent (www.gotinder.com/community-guidelines), I have not breached any of the guidelines. I am certain of that.

Secondly, as I reported initially, there has been an issue of pages freezing for a period of some days. That is why I have uninstalled and reinstalled Tinder several times.

Of course, I understand that you have to take seriously any reports from users of inappropriate online behaviour, as outlined in the community guidelines, and that is a laudable feature of Tinder, but I have not breached any of the guidelines. I would be very interested to find out how I have supposedly breached the guidelines.

As I requested in my previous email, would it be possible for you to inform me specifically of which item in the community guidelines list I have reportedly violated? Completely anonymously of course. I cannot believe there is any message which I have sent which could be considered offensive, my photos are all appropriate, I have not engaged in harassment, posted violent or graphic content, left children unattended, sent spam, attempted to involve any user in a scam of any sort, infringed any copyright, or included my phone number on my profile.

Is there an appeal procedure, because I cannot see that I have committed any violations of the Tinder Community Guidelines?

I understand that it is the prerogative of Tinder management whether to close my account or not, so I assume it is also within your power to provide me with details of my apparent transgression.

Best Regards

Adrian Nichol
Sep 29 (3 days ago)

to Tinder
Further to my earlier emails, I would like to request the specific details of the area(s) of the Community Guidelines I have allegedly violated.

If you can provide specific details, I am ready to stand by the results of my actions; I have integrity. Otherwise, I am going to continue to protest my innocence. I know that doesn't make any difference to you personally, but it makes a great deal of difference to me.

Best Regards

Adrian Nichol
Oct 1 (1 day ago)

to Tinder
Hello again Cynthia

I am sending yet another email, in the hope that you can respond to my request for specific details of my alleged violation of Tinder's Community Guidelines.

Has it occurred to you that you and / or your colleagues have made an error in removing or blocking my account? That is the only explanation which makes any sense to me. There is nothing wrong with making a mistake, provided you rectify it.

Until now, you have provided me with nothing specific or tangible, other than to send me a link to the aforementioned Community Guidelines. As I have tried to make clear to you, as far as I am aware, and I am very confident of this, I have NOT violated any of the guidelines. I accept that different people will always have different interpretations of words and meanings in terms of the Community Guidelines, but I am sure I have not committed any breaches.

I assume, I hope correctly, that you are employed as a member of Tinder's Customer Service Team. Accordingly, I would like you to provide me with some appropriate customer service by either;
a) providing me with substantiated, objective, unbiased evidence of my alleged violation or
b) reactivating my account immediately.

I look forward to an appropriate and prompt response from you.

Best Regards

Adrian

Read full review of Tinder
Hide full review
ComplaintsBoard
C
6:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder signalement compte tinder / usurpation identité

Une personne utilise une photo de moi pour se créer un compte Tinder.

Je m'appelle Clarisse, j'ai 23 ans et j'utilise tinder depuis quelques années via la connexion facebook.

La personne qui a utilisé ma photo dit se prénommer "Mélissa" et indique un âge de 21 ans. (photo profil annexée)

Pourriez-vous svp bloquer de toute urgence son profil. Cette photo m'appartient et cela est très grave.

Merci d'avance pour votre retour rapide

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
G
6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder subscription

Hi guys. I realised I made a mistake. I just wanted to subscribe for only one month for tinder gold. But I realised I subscribed for six months. I just wanted to try it and see how it works. Can you pleased cancel my other 5 months and refund the money for them? I would be really pleased. I subscribed only a week ago. My order number is Gpa.3382.[protected]. i would be honored if you could make an exception.thaks in advance
Gáspár

Read full review of Tinder
Hide full review
ComplaintsBoard
K
2:56 pm EDT

Tinder banned?

I was banned from Tinder on 9/28/17 - 9/29/17 for no apperent reason. I have not violated any rules of Tinder nor did I receive any warning of any possible accidental wrong doings. I have tried relogging into Tinder several times and tried creating a new account but it seems my login cell number is banned as well.

I am extremely disatified with the way Tinder has treated this matter. Tinder has provided bo grounds or evidence of any wrong doings on my part.

Read full review of Tinder
Hide full review
ComplaintsBoard
S
5:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder someone has set up a fake account with my number

Hello,

Could you please help as I'm very distraught as someone has set up a fake account of me with my phone number and where I work. They have taken photos from Facebook. Someone is sitting on the app and actually messaging guys saying to text me. I have had 10 different guys texting me this morning which I have asked them to report as a fake profile in order to resolve it.

Can I find out who is doing this as I want to report it to the police.

Read full review of Tinder
Hide full review
ComplaintsBoard
U
5:50 pm EDT

Tinder tinder messages

Hi, every time I try to message one of my matches back the app completely closes down and I can no longer see our messages or speak to my match. I just want this problem fixed so that I can continue to talk to this person. Is there anything I can do? I tried shutting down my phone, shutting down the app and nothing works. If I delete the app and reinstall it will I still have my messages there and I can try that? Please let me know, thanks.

Read full review of Tinder
Hide full review
ComplaintsBoard
F
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder no refunds

An ad for Tinder Gold popped up on my account and my friend clicked it, and since my bank details were already typed in, she paid the £41.99 and it was taken out of my account. Is there anyway this can be refunded since I now have no money for the next 2 weeks and I didn't want Tinder Gold in the first place? I need this money to go back into my account, is there any way that it can be refunded, I can't afford to not have this money.

Read full review of Tinder
Hide full review
ComplaintsBoard
U
2:41 am EDT

Tinder fake account

Someone took my pictures off of Facebook and made an account under my name and it’s not me. Please remove the account or contact me to see what we can do to fix it. How do I make sure that this kind of thing doesn’t happen again? There should be a way to make sure that the photos are actually of the person who made the account. Not just some random persons photos. I am upset and want the account taken down as soon as possible.

Read full review of Tinder
Hide full review
ComplaintsBoard
A
11:53 pm EDT

Tinder fake account

Someone stole my girlfriend photo's and use it on tinder.. Can u erase that fake account for me?
The first photo is fake account.. And the second one is my girlfriend and her name is shenna not sofiolivia.. Pls fix it
I dont want if someone steal my girlfriend photo for take advantage of others. Plss fix it.. I really need your help sir.. I wish you can do it in one day... Thanks

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
M
3:04 am EDT

Tinder no access to my account for paid member

I am a paid member of Tinder I can't access my Tinder account.
It says something went wrong. Several days now.
The worst part is that Tinder has not replied to any of my messages (about 20) where I was dutifully attaching screenshots.
I feel helpless as they are ignoring me completely. It's like they customer service does not exist. No apology, no solution. It makes you feel cheated and helpless providing you pay for the service.

Read full review of Tinder
Hide full review
ComplaintsBoard
H
11:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder I am of age (18 years old) and tinder keeps saying there's an error

My name is Hannah jade scott and I've had this problem happen a couple times and I had no problem making a new account like once but I don't have another email and it's kind of rediculous. There are plenty children on there you should be kicking off, not us people of age actually looking to date! My email is [protected]@gmail.com :) please fix your mistake!

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
L
4:15 pm EDT

Tinder idea how to compliment tinder with mechanical device

2017-09-21
Hello,
i would like to offer the Idea. The best way to make maximum amuont of likes is to boost Tinder with " Bost " and using Tinder plius make [censor] much likes [censor] posible in 30 min ( lets say you can do 3000 likes, by changing location or without changing nothing), but it's so tedious.. my arm gets tired..
So lets create a mechanical device attaching to the phone to swipe likes [censor] many as posible. But you also need to upgrade app speed because I'm swiping faster than your app can show girls!
you can contact me [protected]@gmail.com

Read full review of Tinder
Hide full review
ComplaintsBoard
M
5:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder fake/any profile

Good evening this is maya I'm emailing on this account behalf of my fake profile that somebody created on tinder. Somebody has created my fake profile in order to humiliate me. I need the profile to be taken off immediately as I'm a university nursing student, it is degrading my reputation. Because all of my my friends have seen that profile and there are many fake rumours about me because of this fake profile. My name is maya, and I have included the screenshot of the fake profile.If there are any fake profiles or any other profile please I would like them to be taken down I no longer have tinder and I do not plan to have iT for a long time . I have attached the pictures of what someone has said about me on this profile . I am also sending you several other pictures of mine that were on tinder as well .

Read full review of Tinder and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
L
L
locyban
, US
Sep 20, 2017 9:14 pm EDT

Get in touch with me, I will try helping you remove that profile.
Cheers.

M
Author of the review
M
Maya1_
, CA
Sep 21, 2017 12:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of locyban

Thankyou so much for getting back to me !
I actually got got an email yesterday from privacy@gotinder.com and they have said they cannot find my profile maybe it has been removed but I just wanted to make sure !

L
L
locyban
, US
Sep 22, 2017 1:59 pm EDT
Replying to comment of Maya1_

That is great, glad that you have got it figured! Do you know who the person was that was trying to slander your image?

Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tinder customer service

Website

www.gotinder.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tinder?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tinder Customer Service. Initial Tinder complaints should be directed to their team directly. You can find contact details for Tinder above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tinder. Discuss the issues you have had with Tinder and work with their customer service team to find a resolution.