Tim Hortons

I have been a die hard coffee drinker of Tim Horton's for 39 years. For the past 6 years I go to Tim's and buy 6 large regular coffees and take them home, I am a little disabled so I can't go back and forth for my coffee so I get them all in one shot. The problem is when I get home my coffees are always not filed to the proper spot it's always at least an inch from the top I've even pour it into a medium size cup and it didn't fill it. When I complain about it they fill the cups for a couple of days but they go back to there old ways again. Now when I complain they give me not only short change me on the level but I get all different coffees from reg dd tt to tea it's not right I spend a lot of money in your business I buy my breakfast lunches and dinners on top of at least my 6 coffees per day. I really don't know what to say but I'm really getting fed up with this and wish you could fix this problem and it's not just one location I get these problems with multiple locations

I ordered 2 cups (1med, 1 large) steeped tea through the drive through 2 nights ago. Upon getting to my home which was approximately 14km away from the location, I realized I was given coffee. Due to the distance I could not return the items. I happened to drive by today Oct 31 and told one the staff and they called another staff that had the name Junaid on his tag. I explained the situation and he blatantly told me that he did not believe me. That I was not telling truth and he point blank profiled me based on my race. I was stunned about his approach and told him that I was not poor that I needed to cheat Tim Horton's of less than $4.00 but about the principle of admitting the wrong doing. I will hope that this will be handled accordingly as I will be filing a complaint with the Human Rights Board of Ontario as well.

It is awful that you have to wait in line forn30 minutes when there is only three people on front of you all because the 20 staff ate talking to each other and not doing their job. It is also awful customer service to not have anything in stock. At least show on the menu the several things you are out of so people don't have to wait in line only to be told you have nothing to make an egg sandwich, a crispy chicken or a cold cut trio at that point of trying to order three different sandwiches after waiting twenty minutes I just waked out hungry and now upset. Horrible experience

Stopped Sunday for coffee& donut on highland rd in White lake, mi., on M59
It was terribly dirty on the floors, flies zooming around(in Oct.).Server did us a favor by waiting on us. Got my donut, it was stale.Visited the men's room, water all over floor from overflowing urinal.First wash basin not working, second cold water only.Dirty floor on way out.

I was in the drive thru at timmies, i ordered my large tea with milk, and went to slowly move forward and heard the drive thru employee say through the mic` well this guys not...´ and didnt quite get the last of it. Then drove to pick up window got my tea, and parked my car in the parking lot to check my tea because i felt something was off since i heard her say something about me and my order and realized i got cream in my tea. So that is the part i didnt make out as i drove to the pick up window was well this guys not getting milk in his tea... Seriously? Tim hortons needs to grow up and get your employees in line as this happens frequently to me getting cream in my tea and no more should i deal with this crap! I want to know what tim hortons is going to do for me... An everyday customer? This needs to stop!

I stopped at the Tim Horton's on memorial drive in Lancaster Ohio on my way home from school. There was a huge like for the drive thru, but it was raining so I did not want to go inside. After waiting over 10 mins, finally the line started moving. As I got up to the speaker the employee says "Our computers are down, if you want to order come inside". First of all, why did it take so long for them to tell me this? Second, they didn't even apologize for the inconvenience. I went inside and there was another huge line of frustrated customers. The lady's in front of me were asking for the manager and on of the employees goes to say, "I don't know where he is" and just stands there. Finally I order, no one ever apologized for the wait and they were very rude while I was ordering. After on of the employees finished making my drink, she set it on the counter and spilled it all over my arm, staining my white sweater with iced coffee. She never apologize, and she didn't remake it either. She handed me the same drink and said "Well, here". I just walked out after that. Horrible customer service from the employees and how could no one know where the manager was?

Went to the Tim Hortons in Eastern Passage, Nova Scotia yesterday to order a pumpkin spice donut. Worker stated they were out of them. Asked for the pumpkin spice muffin instead. She then informs us that they never carried any of those items and would not be carrying any pumpkin spice items. However, on the way into this Tim's and at the drive thru there are several advertisements for pumpkin spice items. We've had a couple of complaints about this particular Tim Hortons and not one person from your company has ever responded. Rotten lettuce in a wrap, stale donuts and cold breakfast sandwiches.

I went through the drive through Wed. Oct. 25th at the Tim Hortons on pembroke st east, ( this is the timmys I regularly visit every morning) in pembroke Ontario, ordered 6 muffins and when I arrived at work realized they were doughnuts, not a big deal, mistakes happen, so I called and the lady I spoke with there said she was working the window that morning and handed me them by accident, and to return Thursday October 26th and they would gladly give me 6 muffins at no cost which I thought was fabulous, when I returned Thursday tho no one had any idea what I was talking about and basically said sorry we can't give u any so obviously I was a bit upset, it's a lack of communication and looks bad on the company, and furthermore it's embarrassing as all the employees are looking to see what's happening and also the whole line is being held up over something that should have been felt with already, I'm a Christian to start with and would never try and steal muffins so for them not to believe me got me upset, i feel like I need to pass this on to someone else as I paid for
Muffins and never received them, anyways something maybe to pass on to employees the importance of good communication is key especially when it's an issue like this. Thx for your time

I go to Tim Hortons on Mapleton across from the Esso gas station in Moncton every morning for my coffee before work.. The coffee there doesn't taste fresh. It either taste like burnt coffee and it taste like old coffee from the day before. I know they don't collaborate their coffee at night. So if I were you I would ask the staff there if they even know how to collaborate and if not then train them to be able to and if they do know then they should watch the video again. The reason why I know they don't collaborate the machine cause I used to be a supervisor at the Tim Horton on Lady Alda in Moncton NB.

Thank you.

On October 23, 2017 at 1pm I decided to go to Tim Hortons at the Dixie Outlet Mall for a coffee and a bagel. Before ordering I decided to go to the washroom. In all of my 67 years of attending public washrooms I have never seen one this bad! There was dried feces all around the rim of the toilet. My understanding from my grand daughter who works at one of your other locations these bathrooms are suppose to be inspected every half hour during the day. There is no way this toilet had been inspected for it to be in this state. After leaving the bathroom I just left as I completely lost my appetite.
I feel this needed to be brought to your attention to ensure this situation is rectified as soon as possible.
Respectfully yours,
Barbara Ferguson

I am writing to express my dissatisfaction with my food that I was served today. I was on my way to a funeral, was starving and decided to stop at Tim Hortons before the service. I ordered 2 coffee's and a French onion soup to go as I had little time. The store was busy, and I had no problem with the service. My problem was that when I arrived at the cemetery and wanted to eat my soup...it was luke warm. Honestly, I had to put it down and not eat it, as hungry as I was. I was very dissapointed. By the time I was able to reheat it, it was hours later and my soup was just mush. I ended up throwing it away. Being a single mother of 2, eating out is a treat, so when I had to throw it away I was dissapointed.

This morning I went to your East Mission BC location and purchased a extra large steeped tea and 8 mini apple strudels, the sign says 3) strudels for 50 cents, So if you buy the last 8) you would expect to pay $1.50, this location charged me $4.91 (something doesn't add up $1.90 + $1.50 = $3.40 + tax, instead I paid $4.91, can you please explain to me why I got charged an additional $1.51 for my order

Dear Tim Horton's Canada good day,
I am writing to bring to your attention, and express my dissatisfaction & concern, about the quality, or freshness, of your unique Original blend, tasty coffee, that is world renowned, for its freshness and quality. Three months ago, I had mailed you the proof of purchases, of your new blend, with the bar codes, [protected], and medium Roast blend [protected], and the Decaffeinated coffee, [protected], which I had to blend together to make it lighter tasting along with this letter! You failed to answer back to me. We have bought for many years, Tim Horton's coffee every week & very satisfied, at I.G.A. and other supermarkets, As loyal customers, we always purchase . Recently, I purchased, your New and improved Original blend coffee, and we were very disappointed, which doesn’t taste at all like we remember, However, we are puzzled by the new taste, which is bitter and completely different than what we remember, and very disappointed, with this purchase.I simply don’t understand, why you made a big change, to your classic Original blend Occasionally, we have tried new flavors from your variety of selected products, and were not satisfied with those choices. I truly believe, your unique blend was much better, true to what your name Label, stands for. I am making a point, to communicate with you again, for a second time.
I hope in the future, the quality of your products, is able to match to the quality of your many years of loyal service, to your customers.I would like to appeal to your sense of fairness and hope prompt action, will be taken .I thank you for your support, and understanding in this matter.

I am kindly, looking forward to hear from you, on this matter, I shall be very much grateful. My e-mail address is: [protected]@videotron.ca. My home address: 270 Rue Malouin, Laval, Q.C. H7X3N4, best regards. Sincerely, Amy Kelepouris.

This morning I went to the tim hortons on king st in oshawa ontarion and even the maneger and her employee was rude. Like I was I was having a problem with my bank card and the manager was yelling at me and been rude telling her employee ohh well is not our machine that have a problem is your card and they thought I didnt hear them. Like what kind of [censor] serving and people u have working for your companies.. This is not the first time I go to a tim hortons and im been treated like this or if not I will never get my order complete or my coffee tasting like [censor] cause they dont know how to make a damn thing.

I am a former employee of Tim Hortons Enderby BC location and am still an employee of tim hortons and i am grotesquely disgusted with the treatment i recieved by my former manager and by the current treatment of my former colleagues who are still being subjected to this terrible mistreatment. The current store manager MaryAnne Serhan consistently belittles her staff and ignores their complaints and concerns about workplace safety as well as bullying and harrassment between co workers. I have experienced as well as witnessed bullying, harrassment, and unsafe workplace environment and practices. I am requesting only one thing. I would like the contact information for the stores owner so that I may communicate my complaints and concerns to someone who can investigate and hopefully right some of the wrongs happening.

I’m love the French vanilla @ TH but this particular store at the Markville Mall serves the worst French Vanilla that I have ever tasted, there is too much water concentrated, if this store is not co-operate owned the franchisee is making some quick money. I would encourage anyone to visit the store after 5pm and experience it. For comparison please get a French vanilla from another store across the Mall on Mccowan Road and you’ll see what I mean.

I was at timhortons store at keel st, and bloor st west location, in the morning I did ask large Aot meal, that my favorite evry morning at timhortons every day, here at keel st location and bloor st west, few lady philipina ladys working there, in the morning they thing they are the owner of the store, or they are given us free food, very bad atitude disrespectful, very disappointed going there anymore, few time they made me, very mad the way they service u, the way they talk, they give u, what they want not, what I want all time something missing, they do that purpose, I know that i am not stupid, I don't know why they are hire those stupid old Philippines women, this job not for them, I told them I will complain to head office, they say to me Go head, they do nothing to us.pls be advise do not go there in that location very bad service bad attitude.

Location: 8310 McCowan Rd, Markham, ON L3P 1H9
I wanted ordered a combo around 9: 45pm a Tim, the old lady told what I want to match up with the combo, I said I would like a regular tea and that it. And then she told me no, I have to match up with a muffin or a donut for a combo, since I can't eat that much so I decided to cancel the combo and only want the sandwich(i told her clearly, her English have accent). After I paid i realized I paid $7 somthing, but the sandwhich is only around $4. I already told her I would like to cancelled the combo and just want the sandwich, then she told me I ordered the tea, but I said I DONT WANT THE COMBO, that mean THE TEA IS INCLUDED IN THE COMBO should be cancel together. After that she kept yelling at me like "but the tea is made, you see, listen, listen to me" with really bad attitude, almost for like five minutes at the counter and didn't even let me talk. Then she gave me a look and throw all the changes at the counter. It was the worst experienced.

I have never complained but today was the last straw..
I don't know how you expect to run a tims when you close the front end for 3 hours every night, and I have even gone and the drive thru has been closed too! ( because he was alone and needed to do his job he told me)

Literally you could call my work across the street (safeway) at get 6 other people to tell you there bad experience.

I even work around the closing just to get a coffee! (No more)
I suggest you look at your cameras if you think I am making anything up. I wish I was

I will be going to McDonalds like everyone else now.. which makes me sad because I love tims and even worked there as a teen so I know what it's like to get awful customers..
but I've been going to this location for 10 years and something has happened this year to make it fall apart.

Also when I said I had to go your employee told me To go then.. WOW

I also will be writing a yelp review and a google review to warn others who might want coffee between 1-4am to look else where..

Wow long rant but it's because I am still in shock

Around 4:30 this evening my boyfriend and I went to Tim Hortons in Clarenville NL to have coffee with a friend. When it was my turn to order I ordered a medium pumpkin spice latte and a old fashion plain donut then turned to my boyfriend and asked him if he would like something and he said "no thanks, actually yes and I'd like to pay for it" and said" no babe I can pay for it", the older woman serving us named Joy looked us and said " I'm not gonna stand here all day with you to [censor]ing arguing over whose going to pay for it". We looked at her in shock and waited for our stuff and went to sit down and enjoy our coffee with our friend. As we were eating and I was trying to enjoy the pumpkin spice latte that was absolutely desguisting, we could plainly hear Joy talking rudely about us to her colleagues in front of other customers thinking we were gone. Then I heard another employee say that they were all out of pumpkin spice syrup which means Joy purposely made me a desguisting latte. On top of that we over heard her telling a young guy that worked with her that his piercings were gross and that when she goes out she wears $1, 500 earrings. She trys to make herself sound good and delittles everyone around her not just customers but her colleagues too. She is the most ignorant person I've ever come across. We thought we were going to enjoy a coffee with a friend but we ended up getting treated like absolutely [censor] so we left and went to Robins where they have absolutely amazing staff and my pumpkin spice latte was amazing.