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Tim Hortons
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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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Newest Tim Hortons reviews & complaints

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9:23 am EDT
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Tim Hortons discrimination

I was in line ordering at the Tim Horton's located just inside St. Andrews subway station by the office building. I have been there several times and noticed all the Tim's workers had practically memorized the regular customers (probably the workers in the office building above) and this time I had to practically yell my order several times just so the cashier would 'hear' me. And she still didn't do her job as she didn't even know what I was ordering the the 3rd time. Meanwhile, the lady after me (Caucasian woman who probably worked in the office building) practically whispered her order on the first try.

After that, the cashier who was previously serving me had the guts to tell me to move over in a rude voice.

I had had enough of this 'subtle' discrimination as the lady who ordered after me was also staring at me as if I was 'rude'.

I calmly said no and decided to wait where I wanted and calmly picked up my order when it was ready.

Usually the coffee is fresh here, but at this time the coffee didn't taste right and they called out the wrong food order I had repeatedly told them at the cashier.

I don't like being treated like second class. It's because I am not Caucasian and it was very obvious I was discriminated for my looks. I will never allow people to do this to me and I don't care how 'rude' I look to others. Treat EVERY customer with respect and treat others how YOU would want to be treated.

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J
4:24 pm EDT

Tim Hortons bad service

I went to my local Tim Horton's in Salem Ohio 44460 and ordered 2 ice coffee one black and one with cream and sugar, I got to the window and the woman tries to hand me one, I said" I ordered two", she said "you ordered a black mocha" I corrected her on what I actually ordered, she rolled her eyes at me and yelled " what do you want lady" so I left and will never return again I will visit dunkin donut, I'm sure I won't get yelled at there

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9:55 am EDT

Tim Hortons service and quality

After so many years of quality product and service much to my dismay I need to report this terrible experience of customer service. While travelling towards TO from London we went to the Enroute just outside Cambridge. Service was slow ( granted the lines were long ) when I was waved to come forward and place my order the worker did pick his nose, rubbed whatever he had retrieved between his fingers then proceeded to ask my order. I simply ignored him and went to the right of him where another worker was waving to the line to come place an order. I placed my order yet did realize the offending smell looming around was in fact coming from him. The body odour was overwhelming and while I stood back with my receipt waiting for my order I did hear other waiting customers comment on this too. After about 15-20 mins the whole Tim Hortons seemed to be in disarray. Customers were complaining on the left and on the right regarding wait times and wrong orders. I received mine about 20 mins after I placed it. When getting into the car we opened the bags...The panini was not cooked at all ( white bread a slice of processed cheese cut in half. The bagels we ordered were wrong and one was not toasted...the muffin was missing. I closed the bags ( by then tired and quite disgusted at the whole scenario ) I returned the bags and asked for my monies back . I was asked to wait and could see a manager/supervisor ? discussing other customer problems to the left of me. The place was in a mess people angry etc. After more than 15 mins another manager/supervisor ?/ came out the back to me and gave me $ 8.55 ? I know my bill was more but byt then I just took the money and left. Total disappointment of the way things were run that day. Very poor worker personal care/hygiene, poor quality of product and poor service.

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11:16 am EDT
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Tim Hortons owner illegally making copies of licenses for purchases with a debit card

On 6/15/17 I went thru the drive thru at this location ordered and then wanted to add $10 on my Tim card...the associates were not the ones this complaint is about they proceeded to take my debit card than asked for id which I gave them then much to my dismay they took a photo copy of my licences I immediately said I wanted that copy which they refused to give me. They said the owner of this franchise is requiring this. I immediately stated that this is not a lending institution and has no right to my licence information to keep on hand..This would in fact and could lead to identity theft which their owner and Tim Horton's would be liable for.. Unfortunately I have made several calls to their corporate complaint department to no avail...only Promises no results...I will now seek legal restitution to get this matter resolved

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10:57 am EDT
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Tim Hortons treated rudely by an employee

I ordered 4 coffee and a half dozen muffins paid for my purchased and proceeded to the muffin counter to pick out my flavours. There were only 3 flavours and only a few of each. So there was only one flavour that I even remotely cared for so I asked if they had more in the back the girl replied no just the same as what's there. I said ok and I waited but nothing happened she was looking at me like I was stupid. So I reluctantly picked out 5 more that I despise. I said again are there more in the back or on the cooling rack or anywhere of the banana pecan. An employee named jeremy replies very rudely "only the same as what's in the counter" I replied well that's fine so bring them out there's only have 1kind that I like and paid for 6i 5 of which are flavours I despise. I then spot some near the floor on a cooling rack and say to the girl what are those down there those are the kind I don't mind. This same employee named jeremy is walking by and screams "they are the same kinds as in the counter" the girl finally gets what i'm talking about but i'm so pissed off at being treated this way I say "forget it I need to leave befor I do something ill regret! Tell that [censor] I spend $20-$40 per day in this store and thanks to him... I'll be going to macs.

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12:03 pm EDT

Tim Hortons the way I was spoken to buy an employee

I had ordered a Caesar salad when I went to make my salad I accidentally spilled my packet of dressing all over myself and then fell on the floor I went up to ask the employee for an extra packet as mine had fell as mine had dropped on the floor and she informed me that she would have to charge me extra I was upset and said I would pay extra if I needed extra but I accidentally dropped it all over myself and on the floor she did end up giving me the extra Packet however continued to chastise me and make me feel that I was in the wrong by getting this extra packet

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1:16 pm EDT

Tim Hortons harassment at the workplace by another employee

assorted dates, Owner paul lawlor has dates written down to my knowledge.

Hi my name is Patrick Timothy Chipp. I work for Resturaunt number 5539. Tim Hortons Express in Stephenville Newfoundland Canada. Paul Lawlor is the owner and Joan Marche/Wheeler is the manager.

I have been threatened and harassed by a Employee named "Tyler Jesso" on multiple occasions. I have been told by him "No one would care if I were to suddenly die". He has told me on numerous occasions to "Shut the [censor] up and just disappear already. Stay the [censor] out of peoples lives" as if he owns me or other people. I have already requested not to be put on shifts with him to which it went completely ignored still having shifts with him.
He has joked about causing physical harm to me to which I get the vibe he is NOT joking around.

I have went to both Paul Lawlor and Joan Marche/Wheeler about this issue multiple times to which I know they are far too busy to play mommy and daddy with this. But it seems as if my complaints go unheard.

I have went to a lawyers office and was told it would cost 575$ for a retainer fee to see the lawyer. The lady told me to take this to the RCMP. I have the greatest of respect for Tim Hortons as after years of not having a job they were to ones to hire me and give me a chance. To which I have not yet failed them. I love this job. I love the people who I work with.

Tyler Jesso is the only one there whos threatening me when I have NEVER done any harm to him what so ever.

I am seriously ready to get a lawyer (Against Tim Hortons for allowing this to continue) and the RCMP (for death threats) involved for allowing this harassment to continue when there IS something Tim Hortons can do.

Tyler Jesso has broken his contract multiple times by threatening me and bullying me as well as talking about my personal life in the work place.

I do believe Joan and Paul has the dates of the harassment and death threats written down.

My phone number is [protected]. Again my name is Patrick Timothy Chipp and I would like it if someone were to look into this. I do feel that my life is threatened by this member named "Tyler Jesso"

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J
12:18 pm EDT

Tim Hortons drive thru

ha e been to your Chillicothe, Ohio location on Bridge St. This make the 3rd time in the last month that i have drove across town on my lunch. Each time i have ordered the same sandwich (ham w mayo n lettuce on a bagel) and everytime, i have received the wrong sandwich. It has been on a square style bun that is so hard, i cant eat and added items. I am very disappointed in this, as i dont have time to check my food nor take it back across town. So i go with lunch at work.

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4:56 pm EDT

Tim Hortons grilled steak panini sandwich

Today, 6/20/2017, at approximately 1 p.m. Eastern Standard time in Ferndale, Michigan, I purchased a Grilled Steak Panini sandwich only at your store on Woodward Avenue between Eight and Nine Mile Roads at the "drive-thru". I paid $5.29 cash, including tax. I purchased this sandwich at lunchtime. When I got back to my desk at work, I began eating one half of the sandwich, which was cut in half at your store by the preparer. It was very good and fresh...until I got to the second half of the sandwich. I began to smell a strong, foul odor. Either the meat was spoiled or there was fecal matter on that half of the sandwich. I threw the remainder of the sandwich in the trash.
Tim Horton's was a good choice for a lunchtime option when I compared your store to McDonald's, Wendy's, White Castle, Taco Bell, Subway, and Duncan Donuts -- to name a few of your competitors. Now, I cannot trust the quality of your food after this experience.
Please check your protocols in your store and ensure all safe hygiene practices and food storage/ preparation meet health code standards. A visit from the health department seems to be in order.

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G
11:12 am EDT

Tim Hortons coffee donuts muffins and the owner

My name is Gus khaled I was in one of your stores on cherry hill and inkster I made a bug order and asked for a cup of ice and the employee said if we give it to u our boss will yell at u he said no free ice u have to pay a dollar for it, so I went and spoke to the owner who has a b, p gas station and a Tim Horton he said what do u think its for free nothing free second thing the donuts were old and the muffins were old and I spoke to the employees and kept on complaining to them about it all his products are old and he is hiring unprofessional people to make the coffee and the mixed frozen drinks, I've been going there for about 2 years and the owner is unprofessional and half of the workers have no uniform, I talked to one of the employee there they told me that we are not allowed to trow away any muffins donuts or anything we will use it for the people the next morning, also the owner calling the employees names and always yelling at them, I want u guys to go there and check everything out u cab even look at the camera and see everything I'm very disgusted with the owners additudd and what the employee says I don't think u guys need a man like him to represent your company, believe me they don't throw anything away after I send u this letter I'm calling the health department and if I forget a response from u guys within 24 hours in calling the news channel my number is [protected] thank u

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SMS1984
, US
Jul 28, 2019 4:59 am EDT

Manager working afternoon hires only young girls which he engages in non professional relationships with and favors the ones he gets the best results with. I quit the first week I was there

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8:35 am EDT
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Tim Hortons landscaping around the building is a eye sore and bad representation of tim hortons

I was happy to see a Tim hortons location built near my house, but I am very disappointed with the upkeep on the landscaping .
The Tim hortons on Kenmore /Military Buffalo NY USA is a fairly recently built location, but I feel this far into spring the landscaping around the building should be taken care of. Its a eye sore, and very visible to the main streets.

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7:34 am EDT

Tim Hortons bad service by sadia

I went to the Tim Hortons Sunday 18th around 7:09 am on 3351 Taschereau Blvd and I ordered 3 breakfast wraps and two small fruity frozen drinks. It came to $20.82. I go to the window and first it took them like 5-7 mins to come to the window to serve me. It took them so long that there were two more cars waiting and the car behind me left after 5 mins waiting. Then a black comes with one wrap and she tells me it's $8 something. I'm not no, I ordered 3 plus two fruity frozen small drinks. She's like no you order one. Them Sadia comes and she started giving me a lot of attitude and she started arguing with me. Telling me that I ordered one. So I asked her if I ordered one, then how come it says $20.82 on the machine? Then how come she told me for the frozen drinks they had strawberry and banana? Now she wants to hand me one breakfast wrap for $8? She couldn't answer she just argued with me some more. Then she told me in French " arrêté de chialer je vais vous en préparer un autre !" So I'm like what?! Did you just told me that? She looked at me straight in the eyes and she said yes! I did! Then I asked for the manager but she said she wasn't in. So I told her to write down the managers name and number and her name because I will be filing a complain against her. Her only response was do u want her order or not? I said no. She went to write the number down wit lots and lots of attitude mind you, then handed it to me.

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11:47 pm EDT
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Tim Hortons managers lack of service

The manager at Tim Hortons on genesse and Harlem is not professional at all and not sanitary i have watched her go from taking orders to making coffee and a bagel never putting on a gloves I have been there several times and the place is a mess when I'm there
My order was messed up and I got a whole attitude from her it wasn't my fault and now I feel uncomfortable to go there cause of the dirty looks and laughs now.. the managers name is Melissa

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3:48 pm EDT

Tim Hortons staff, food, coffee, an entire location

Blackfalds, Alberta location. Still, as has been the case for a long time, is staffed by [censor]. Cold soup, cold coffee, taking the orders wrong, all around a bunch of [censor] idiots. This has been the case for YEARS. Multiple complaints have done nothing. Don't have this issue at other locations. Even people who have just moved here to Blackfalds recently already know (Without me saying anything) that this location is no good. 0/5 And with the price increases...Good luck getting me to go back, had enough of wasting my time and money on your swill.

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11:55 pm EDT
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Tim Hortons chicken wrap

I went through the drive thru at confederation drive in saskatoon, sask., on June 11th at approximately 2:30 pm.
On June 12th I woke up with a stomach ache and by noon I was throwing up and had severe diarrhea. I went to the doctor on the 13th after a night of hell! And he said I had food poisoning probably from that chicken sandwich. I have been experiencing symptoms of food poisoning for 5 days. I have missed work for 4 of them. The doctor even said not to trust chicken of any kind from Tim's. Obviously you are getting a reputation that needs to be rectified! I enjoy your coffee every morning but you can be sure I won't be eating anything but donuts or muffins from now on.

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4:11 am EDT
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Tim Hortons mistreatment and verbal offence

Today is June 15, 2017 and this is complaint is regarding today at approximately 1145pm.

There is a Tim Horton's located @ 9710 132 Ave. NW Edmonton, AB. Which myself and many of my co-workers go to as its close by. Today I order my usual drink a small French vanilla with 1/4 coffee by the drive thru. But after getting to work and tested my drink it is not my usual look like they put more coffee than French vanilla, so I went back again and asked if they can make it right for me. But the guy who help me at first name is Joshua who seemed like he hated his job, told me he made it him self and he is sure that my order is right and called me liar and start calling me names. That was very offending. I have been coming to this location for more than a year and I paid my money to get what I order not to be insulted. Terrible experience.

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9:52 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Tim Hortons - job offer & agreement

Hi, I am Naresh from India and i received job offer from Tim Hortons Family as House coordinator. I have sent my passport scan and i received contract agreement to sign from Barrister Allan Hutchinson. Please inform me whether it is genuine one or a scam. I am attaching the contract agreement pictures. Request to suggest me for proceeding further if it is a genuine offer.

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9:24 pm EDT
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Tim Hortons employee

Kaitlyn Bell at the c-line Tim Horton's location in orangeville doesn't like me and I saw her go to the back, touch her vaguna and then come back and serve me a donut without gloves, waxy paper or washing her hands. I don't know how many people she's done this to but I don't think an employee like that should be working at a place that serves food. I won't be returning to Tim Horton's until she's been fired.

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1:56 pm EDT

Tim Hortons tim hortons children's camp

I will no longer donate or make purchases supporting your camps. I'm so sick of seeing/hearing of the same child attending these camps more than once. With limited opportunities to attend, and so many deserving children who don't get these types of opportunities, I feel children should only be allowed to ever attend one time. Instead, year after year, there are repeat children attending. I work in the "inner city", directly with underprivileged children and I find this so frustrating and actually think its disgusting.

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1:13 pm EDT

Tim Hortons drive thru

I went to the tim hortons on Kipling avenue and I got the worst customer service from a lady named Kanan. She was rude, disrespectful and seemed like she hated her job. I recommend you send a mystery shopper to that location as I will not be going back to that location. Her excuse for the terrible customer service was that there was a shortage of staff. When I pointed out her bad attitude she continued to disrespect me infront of my children. Terrible experience.

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Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

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