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Tickets.com Complaints Summary

4 Resolved
6 Unresolved
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Tickets.com complaints 10

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Newest Tickets.com reviews & complaints

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T
9:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tickets.com Mobile tickets

i purchased event tickets for today through ticketmaster and was supposed to receive an email from tickets.com with a link to my tickets. That email never came and I tried to create an account and call them but it is like they are no longer in service. I bought these tickets as a gift for my son and spent over $200 and would like a complaint filed and a refund.

Sincerely

Tammi Melanson

[protected]@gmail.com

Desired outcome: refund

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K
9:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tickets.com Order #[protected]

We purchased 2 tickets to Party Animals v. Savannah Bananas on 2/25/2023 and paid $414.95. The tickets were General Admission and the tickets were emailed to 1 week prior to the event. Upon arrival we were advised that the tickets were counterfeit and that the re-seller has a habit of selling fraudulent tickets. There we were, traveled 3 hours, wearing our Savannah Bananas shirts that we bought online, through Tickets-com. with imitation tickets that we paid $.

The ticket box office was not happy and advised us to contact "whoever" sold us the tickets (Tickets-com) for a full refund.

We expect a full refund. Tickets-com should be made aware of the habitual fraudulent behavior of this re-seller and not allow this person to sell on their site. According to Savannah Bananas, this re-seller does it all the time and Tickets-Com has a responsibility to all who use their website.

A "Warning" should be on the Tickets-Com site. and the Department of Consumer Services should and probably will be notified.

Desired outcome: We expect a full refund.

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M
3:54 pm EST

Tickets.com We would like a refund

My husband purchased tickets to "The Sound of Music" at the Paper Mill Playhouse from tickets.com.

He did received an confirmation of the purchase via e-mail, without seat information or price of tickets this transation took place on 11/15/2022.

We did not hear from the merchant, except for the confirmation. So on December 4 we contacted the Playhouse, they had no information or even our names for the show that day. We then contacted our credit card company "Chase Visa" and explained that we were charged for tickets we did not receive. We gave them all the information we had. They said they would investigate the matter and put the charge of $900.00 dollars on hold, which they did.

They did contact the merchant and were given information that the charge was valid.

We have a problem with this as all the transactions were on line. The only e-mail my husband received was the initital confirmation of the order. The merchant stated that they had sent the tickets via e-mail on December 3. they could not confirm that my husband received the e-mail because their system did not have that capability. The fact of the matter is he did not receive the tickets.

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Is Tickets.com legit?

Our verdict: Tickets.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Tickets.com's position as a benchmark of trust and quality within its industry. Users and clients of Tickets.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Tickets.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: Tickets.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tickets.com. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tickets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Tickets.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Tickets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Tickets.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Tickets.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tickets.com Tickets.com

Horrible service! While trying to download my NASCAR tickets on February 5th at exactly 10:00AM my account was not available. I tried calling them at exactly10:15AM the same day. Their rep hung up on me. I tried their Service Portal but only got a blank screen that same day. I tried calling them again that same day but couldn't download the page. They are intentionally making it difficult to hear about the horrible service they provide.

Desired outcome: Explain why they do not provide a direct contact number for these complaints, why their complaint board is broken so no complants can be recorded and why their representatives can hang up during the call without having any accountability.

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6:37 am EDT

Tickets.com Jazz In The Garden concert

I thought I was buying tickets from Ticketmaster instead it was Ticket. Com. I called PayPal to stop the payment of $485.50 the transaction was so fast PayPal was unable to stop the payment. The e-ticket did not show up on my email. I did not attend the show and out of $485.50. No contact for reimbursement. This company is a rip off 😪

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8:48 pm EDT

Tickets.com Violation of rights

On Feb 14th I purchased 2 tickets for the Giants vs dodgers game the very same day my credit card was charged meaning that my money was already accepted and taken by tickets.com

Today, a representative called me telling me that they want my tickets back so they can resell them and that if I don't accept my tickets will inevitable be release this coming Monday for other people to purchase them.

This is a complete violation of the selling - purchase contract since at the very moment tickets.com accepted my money the rights to use those seats belong to me. Now they want to out of the blue eliminate that contract by releasing those tickets to be resold on Monday.

I have already opened a BBB complaint since this is beyond a bad experience, it is a complete violation of rights.

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5:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tickets.com charging me 3 times for no tickets

I bought 4 tickets to see this play at the International Fest. of Arts and Ideas in New Haven, CT. The flyer said tickets would be $15, $25, and $45. They said there was a band. It was a guy in black street clothes, NO SET, and a violin. The tickets were $50 a piece, and after trying to buy the tickets for FOUR HOURS, I gave up. The site kept rejecting our order, and saying that it wasn't going through. We had to go to the box office in person. Then I get home, and my account is overdrawn $491. I call my bank and they say that tickets.com charged me THREE TIMES for the tickets that we never got. They never gave us a confirmation number and kept rejecting our order. On top of all of this the bookkeeper at my work entered the wrong account number to my bank for my direct deposit and my pay didn't deposit. My online account had no record of these charges, I only know because I called my bank.

Then I call tickets. com, (I've right now been mostly on hold for 40 MINUTES...I just hung up by mistake. great)
who acted like this was totally normal. They 'held' my charge because I moved and have a new billing address. My bank has that on file, however despite that they charged me three times and gave me no tickets! I asked the guy- can' t you give me a coupon or something for my trouble? He said 'no ma'am I cannot". You cannot? If my company screwed a customer over like this I'd definitely find a way to give them 10% off or something.What kind of hack website does this? I'll tell you - NONE OF THEM DO- I shop online all the time. I worked at a website and my shady boss used to negligently pull this kind of thing. They'd charge someone for something expensive we didn't have in stock and then order the product from the company and make the customer wait for 3 months. I remember the computer charging a customer multiple times one time. We hooked that customer up because that is called customer service. It is all about reputation and obviously tickets.com has zero concept of this. I worked in a store and I know how the public can be. I'm not the kind of person who who complains about these kinds of things- but this is ridiculous. I've been on hold for another 15 minutes by the way- because this company is completely shady and inept. Yet they do nothing for me. Just as human beings they should have at least acknowledged their wrong, yet they act like it is totally no problem to take money out of my account for tickets I never received.

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6:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tickets.com Poor sevice & non-delivery of tickets

We purchased 4 tickets for an event at HSBC arena (Buffalo, NY) through Tickets.com (CLEV [protected]) The purchase was made online May 31, for an event on June 25 (2009). We requested US mail delivery. To date (June 23) we have not received tickets. In calling [protected] the only resolution made available was to pick up new tickets at the "will call" window on the night of the event. Customer Service (Brianna & Sean) would not credit the service charge associated with the ticket service. Our purchase of tickets online is for convenience including home delivery. To receive as an explanation that the service charge is for use of the website, and is not a guarantee of delivery is very unsatisfactory. I believe that at our first inquiry, Tickets.com should have responded by replacement of tickets and redilvery. Not to be put into a circumstance where the only option is to pick up tickets at the venue - which we sought to avoid through this method of early purchase and delivery. A terrible service experience - not worth the added cost to use a website without further recourse or refund of the service charge.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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3:35 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Tickets.com Worst service I have ever used to book tickets

Tickets.com is the worst service I have ever used to book tickets. They automatically pick the seats for you then give you 5 minutes to rush through the screens typing a bunch of info to get the tickets. But they forget to tell you that the tickets are behind poles and you may not be able to have a full view of the game! But once your order is processed they send you a nice message saying: "Seat Behind Pole - Possibly Obstructed View".

So they knew it all along! You call their customer service only to hear that they do not refund tickets and that all seats in that section are behind poles or some other element that reduces your visibility. Oh well, warn us before you issue the tickets!

I hate tickets.com.

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U
U
unregistered
Chicago, US
Feb 09, 2010 12:58 pm EST

The obstructed view comments are supposed to be noted by the venue. Tickets.com is selling their tickets with the information they are given, so really you should be angry with the venue where you were going, not tickets.com. The purchasing time allotment is also set by the venue.

ComplaintsBoard
M
7:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tickets.com Poor service & non-delivery of tickets

We purchased 4 tickets for an event at HSBC arena (Buffalo, NY) through Tickets.com (CLEV [protected]) The purchase was made online May 31, for an event on June 25 (2009). We requested US mail delivery. To date (June 23) we have not received tickets. In calling [protected] the only resolution made available was to pick up new tickets at the "will call" window on the night of the event.

Tonight (June 23) Customer Service (Brianna & Sean) would not credit the service charge associated with the ticket service. Our purchase of tickets online is for convenience including home delivery. To receive as an explanation that the service charge is for use of the website, and is not a guarantee of delivery is very unsatisfactory. I believe that at our first inquiry, Tickets.com should have responded by replacement of tickets and redilvery. Not to be put into a circumstance where the only option is to pick up tickets at the venue - which we sought to avoid through this method of early purchase and delivery. A terrible service experience - not worth the added cost to use a website without further recourse or refund of the service charge.

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Tickets.com contacts

Phone numbers

1300 785 851 +1 (800) 352-0212 More phone numbers

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tickets.com

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