Having problems with Tickets.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Tickets.com Customer Service Contacts

1300 785 851 (Australia)
+1 800 352 0212 (Customer Service)
+1 800 899 1036 (Business Contacts)
+1 714 327 5400 (Head Office)
+44 190 823 2404 (United Kingdom)
+49 303 904 180 (Germany)
+31 107 137 260 (Netherlands)
535 Anton Boulevard, Suite 250
Costa Mesa, Pennsylvania
United States - 92626

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tickets.com Customer Service. Initial Tickets.com complaints should be directed to their team directly. You can find contact details for Tickets.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tickets.com. Discuss the issues you have had with Tickets.com and work with their customer service team to find a resolution.

Tickets.com Complaints & Reviews

Tickets.comViolation of rights

On Feb 14th I purchased 2 tickets for the Giants vs dodgers game the very same day my credit card was charged meaning that my money was already accepted and taken by tickets.com

Today, a representative called me telling me that they want my tickets back so they can resell them and that if I don't accept my tickets will inevitable be release this coming Monday for other people to purchase them.

This is a complete violation of the selling - purchase contract since at the very moment tickets.com accepted my money the rights to use those seats belong to me. Now they want to out of the blue eliminate that contract by releasing those tickets to be resold on Monday.

I have already opened a BBB complaint since this is beyond a bad experience, it is a complete violation of rights.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Tickets.com — charging me 3 times for no tickets

    I bought 4 tickets to see this play at the International Fest. of Arts and Ideas in New Haven, CT. The flyer...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Tickets.comPoor sevice & non-delivery of tickets

    We purchased 4 tickets for an event at HSBC arena (Buffalo, NY) through Tickets.com (CLEV [protected]) The purchase was made online May 31, for an event on June 25 (2009). We requested US mail delivery. To date (June 23) we have not received tickets. In calling [protected] the only resolution made available was to pick up new tickets at the "will call" window on the night of the event. Customer Service (Brianna & Sean) would not credit the service charge associated with the ticket service. Our purchase of tickets online is for convenience including home delivery. To receive as an explanation that the service charge is for use of the website, and is not a guarantee of delivery is very unsatisfactory. I believe that at our first inquiry, Tickets.com should have responded by replacement of tickets and redilvery. Not to be put into a circumstance where the only option is to pick up tickets at the venue - which we sought to avoid through this method of early purchase and delivery. A terrible service experience - not worth the added cost to use a website without further recourse or refund of the service charge.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Tickets.comWorst service I have ever used to book tickets

      Tickets.com is the worst service I have ever used to book tickets. They automatically pick the seats for you then give you 5 minutes to rush through the screens typing a bunch of info to get the tickets. But they forget to tell you that the tickets are behind poles and you may not be able to have a full view of the game! But once your order is processed they send you a nice message saying: "Seat Behind Pole - Possibly Obstructed View".

      So they knew it all along! You call their customer service only to hear that they do not refund tickets and that all seats in that section are behind poles or some other element that reduces your visibility. Oh well, warn us before you issue the tickets!

      I hate tickets.com.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Un
          unregistered Feb 09, 2010

          The obstructed view comments are supposed to be noted by the venue. Tickets.com is selling their tickets with the information they are given, so really you should be angry with the venue where you were going, not tickets.com. The purchasing time allotment is also set by the venue.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Tickets.comPoor service & non-delivery of tickets

        We purchased 4 tickets for an event at HSBC arena (Buffalo, NY) through Tickets.com (CLEV [protected]) The purchase was made online May 31, for an event on June 25 (2009). We requested US mail delivery. To date (June 23) we have not received tickets. In calling [protected] the only resolution made available was to pick up new tickets at the "will call" window on the night of the event.

        Tonight (June 23) Customer Service (Brianna & Sean) would not credit the service charge associated with the ticket service. Our purchase of tickets online is for convenience including home delivery. To receive as an explanation that the service charge is for use of the website, and is not a guarantee of delivery is very unsatisfactory. I believe that at our first inquiry, Tickets.com should have responded by replacement of tickets and redilvery. Not to be put into a circumstance where the only option is to pick up tickets at the venue - which we sought to avoid through this method of early purchase and delivery. A terrible service experience - not worth the added cost to use a website without further recourse or refund of the service charge.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          IN THE NEWS

          Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
          If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
          One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
          A consumer site aimed at exposing unethical companies and business practices.
          ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
          You'll definitely get some directions on how customer service can best solve your problem.
          Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.