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Xperience Days
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Xperience Days Complaints Summary

7 Resolved
13 Unresolved
Our verdict: Engaging with Xperience Days, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Q
8:26 pm EDT

Xperience Days 70th birthday gift

I have a $400 credit with Xperience Days and the instructions they send to use it do NOT work. I asked 3 other people to use it and follow the directions. none had success. They refuse to answer any of 5 phone messages I sent. I wrote the BBB and they sent them and me the same non-functional ‘boiler plate’ instructions that don’t work. What was supposed to be a nice 70th birthday gift from family has turned into a major hassle.

Desired outcome: Refund me the $400.

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11:01 am EDT
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Xperience Days Unable to redeem a valid certificate that was purchased from xperiencedays

An xperiencedays certificate was given to me as a wedding gift July 2020. COVID prevented being able to use it up till now. I have chosen a lunch cruise in Boston and my certificate is valued at 500.00. When I attempt to redeem it per instructions on xperiencedays.com and enter the certificate redemption number a message appears that it is an invalid number that has been cancelled. The original certificate purchase was a hot air ballon ride that I did not wish to have so I exchanged it with xperiencedays for a account credit for 500.00 which shows on their website as mine to use. Every time I try to redeem it I’m unable to as it says it’s invalid. I have sent multiple emails and left multiple voicemails asking to speak to a representative and the only response I’ve received repeatedly is a canned message telling me to login and follow instructions to redeem my credit, of which I’ve attempted over and over with no success. No one from the company has returned a phone call to me to resolve this matter. At this point I want a full refund. This company makes it impossible for their consumers to communicate with them.

Desired outcome: I want a full tefund

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9:08 am EDT
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Xperience Days Bull Ring Ride Along

My wife purchased a certificate for my 40th birthday for the Bull Ring Ride Along. Due to COVID they cancelled all of their rides before my certificate expired. I was able to get it reactivated, but there have never been many dates near me now and they changed their terms of service throughout making me ineligible to participate. Even though THEY changed the terms, they refuse a refund stating that all certificates are non refundable. This is a scam and a fraud company.

Desired outcome: full refund.

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Is Xperience Days legit?

Our verdict: Complaints Board's thorough examination reveals Xperience Days as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Xperience Days stands out for its commitment to quality and security. Clients considering Xperience Days should delve into its customer service record to gauge compatibility with their expectations.

Xperience Days earns 96% level of Trustworthiness

Perfect Trust Endorsement: Xperience Days achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Xperience Days. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for xperience-days.com can be seen as a positive aspect for Xperience Days as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Xperience Days's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Our scan shows Xperience Days website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Xperience Days's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the xperience-days.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Xperience-days.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The xperience-days.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that xperience-days.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Xperience Days protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:52 pm EST
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Xperience Days XD-432222 Old Vine Wine Tour Sacramento CA

I purchased this on 12/15/21. I have never received a certificate for the 3 wine tour tickets that I purchased. I cannot make a reservation without the certificate. I have left several calls, sent several emails and have gotten no certificate that can be used for these items, which totaled more than $200. Terrible customer service. I am not getting any response to my requests for these items that I paid for. My email address is [protected]@gmail.com

Desired outcome: I would like the certificate that can be used so that I can make a reservation. If that cannot be provided, I would like a full refund.

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Update by Judi Gavia
Feb 15, 2022 1:40 pm EST

I would like a refund and wish to cancel. I cannot get through to anyone at XperienceDays.com to get any assistance. I was sent the certificate, but I am getting no help with trying to schedule my trip in May. When I reach out by phone and leave a message, I get no return call. I cannot book, so I need a full refund.

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7:31 pm EDT

Xperience Days redeem $$

i paid for a certificate and now they will not answer my calls or redeem my $$.

it is a rip-off, took my $$ and gave me [protected]

Desired outcome: get my money back or my value from them

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5:30 pm EDT

Xperience Days Learn to Fly a Plane in Cleveland

Sir/Mam;
My wife purchased a "Learn to Fly a Plane in Cleveland" experience for me for Christmas 2020 (Order Number: XD-413854). The weather being what it is in Cleveland I waited to schedule my lesson in late March early April. When I went to schedule the flight, I noticed that I didn't have the Redemption Reference number. This number is required to schedule a lesson. No number no lesson. I have the receipt to prove it was paid for, what I don't have is a means to scheduled the paid for lesson. When I asked Xperience to resend the certificate they responded with a canned note saying they did send one on Deceber 2, 2020. They said my wife opened it on December 2nd at 2PM. We have looked for it several times on her email and mine without any luck. If they did send it it must have gone to junk mail. If it did there is a good chance it was deleted. I have called Xperience and left voice mails. Still waiting for a callback from that one. I have written several emails and have received the same canned response. My last email was sent at least a week ago and still no response. I believe I have been placed in ignore vault. This is no way to treat a customer. They have $199 dollars of my money and I have nothing to show for it. Any help you can provide will be greatly appreciated.

William Ryan
XD-413854

Desired outcome: At this point I would just prefer a full refund

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4:32 pm EDT

Xperience Days la jolla kayaking & snorkeling adventure for two

Be very careful about doing business with this company, they are the absolute worst! This company ruined by birthday experience, and gave me no acceptable options to reschedule my experience. When I've called them up they tried to shake me out of an additional $20 and gave me a 15min to pay them! When I tried to talk to the manager which was even more rude and inconsiderate than her employee I've spoke to earlier she straight up told me she doesn't care about me as a customer and if I don't pay her $20 she'll render my tickets invalid after which she hung up the phone. If you'd like to deal with a company that doesn't care about you in any shape or form and tries to blackmail you instead of help you go ahead an and use their service.. Companies like this one should not exist in this day and age. I sincerely hope I can prevent another person falling victim to this thieves they will ruin your experience and keep your money with a smile unless you pay them even more than what you've already have.

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K
8:59 am EDT

Xperience Days Cannot use the gift certificate I bought

I purchased a walking tour gift for my husband for his birthday a few years ago. I chose to receive the certificate in email format and did not request a physical gift card. We haven't gotten to use it yet because we have been busy with kids. Recently, I called Xperience Days to redeem the gift and plan to book the tour for my husband and me. First I thought I lost the e-gift certificate, but I told them there is a record of my purchase in my personal account on their website. They said they cannot redeem for me, even though I am the purchaser and my husband is the recipient. I must get the redemption number on the gift certificate. After digging through our drawers, we found the printed e-gift certificate with the redemption number. I called just now, and they said they cannot redeem it for me because I don't have the physical gift card.
First of all, I did not receive the physical gift card as I did not select that as the delivery method. Secondly, I have never heard of a business that would not honor a gift certificate when I have the proof of purchase and the gift certificate redemption number. The customer service was awful. The company is making it impossible for people to redeem their gifts. I would never buy from this company again. I don't have a good word about this company.

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8:16 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Xperience Days Lost Gift Certificate

My daughter purchased me a $50 gift certificate. This in itself was a bad idea because the gift certificate must be used for a limited number of primarily group activities. You don't really get a certificate; you get an email that tells you how to redeem. Several months later I tried to locate the email and I apparently deleted it accidentally. According to the company, there is NO WAY I can now redeem the certificate. I'm just out of luck. What a rip-off, what a scam. There must be a huge number of people that do something similar. This company will be enormously popular until people catch on and then it will sink like a rock. What ###. BTW - My daughter can provide the purchase number and they must know it has not been redeemed.

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4:43 pm EDT
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Xperience Days $2,000 for a piece of paper ina Gift Box

Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!, even though at the time of purchase and now it says all over their
website:
"Gift Certificates do not expire and can be redeemed at any time
allowing the gift recipient the freedom to enjoy their experience at any time
in future."

...how does it sound? Promising, right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a
gift of a lifetime experience, like a lair, or which ever you can be called for
such a "joke-gift".

BEWARE of this company!
This is a 3-woman operation with No Customer Service, but only greed to making money without providing service.

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Update by Alena Nicole
Aug 23, 2012 8:08 am EDT

To Brenda: well, this was a Pilot Flight Experience, and it costs a lot of money...I am sure not everybody can afford a gift like this, but I did since it was a 50th Birthday of my very close friend, I wanted him to enjoy and remember this day, but due to his medical reasons he couldn't use it for a while, but this reason was not a good enough for Xperience Days in regards to their answer about expiration, which I was not even aware of. Regards, Alena.

Update by Alena Nicole
Aug 23, 2012 8:04 am EDT

If people are very curious they will see that I was not the only one who's money were simply taken without any service provided, just google the company's name ... As to I agreed at the time of purchase to your expiration terms...well, your site said and says that there is no expiration for the gift certificates...Bottom line is : very rude "3 women operation", no customer service whats so ever and DO NOT INVEST YOUR MONEY WITH THIS COMPANY, they will change their terms without you knowing it.

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Xperience Days
Steamboat Springs, US
Jun 19, 2012 6:41 am EDT

On April 18th, 2007, over five (5) years ago, Ms. Kaliadchyk purchased a gift from Xperience Days.

The gift was purchased in the form of gift certificate which had a 12 month expiration period. This expiration date was printed on the front of the gift certificate and the details of the certificate’s validity period were stated on the website at the time of purchase and included within the gift pack sent. Ms. Kaliadchyk was informed of and agreed to the terms of sale upon checkout.

Unfortunately the recipient of the gift elected not to use the certificate prior to its expiration. In fact the first contact the recipient made to Xperience Days was four years after its issue date. At this time, he was informed that the certificate had expired in 2008 as stated on the certificate and unfortunately no longer had any value.

One year later, the purchaser, Ms. Kaliadchyk contacted Xperience Days again and was informed that as stated at the time of purchase and printed on the front of the certificate itself, it had expired over four (4) years ago. Ms. Kaliadchyk refused to accept this and requested to speak with different customer service representatives. She was informed that none of the three representatives available to speak with her would provide her with different information.

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5:03 pm EDT
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Xperience Days Unable to get refund

My kids purchased a certificate for us to go on a sailing experience on a boat in Lake Michigan for $110. It was advertised as a 2 hour trip with a maximum of 40 people and you could help with actually sailing the boat. When we called to schedule the trip we were told there were problems with the boat and it wasn't sea worthy yet. We were told to call back the first part of August. When we called again we were told the boat trips were cancelled and that we would have to call customer service to get on another trip witha different boat company. We called customer service and the only other sailing option was on a 'tall ship' on Lake Michigan for $70 that had up to 150 people, a 1 hour trip, and you weren't allowed to participate in helping to actually sail the ship. When we asked for a refund for the difference ($40) we were told there are no refunds just a credit to your account. When we told them we did not see anything worth $40 as another option we were told we could add to our purchase and get something we liked. In other word no refunds period. This is a classical 'bait and switch'. Advertise something at a higher price, get your money and then switch the purchase to something of lesser value with no recourse. We will never use this service again. RIP-OFF!

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Xperience Days Inc
Hoboken, US
Aug 24, 2011 9:05 pm EDT

Xperience Days sells Gift Certificates for 1, 000s activities across the country. Each activity offered is operated by a separate company, independent from Xperience Days.

On May 24th, an order for a Chicago Schooner Sailing For Two Xperience Certificate was placed by Ms. Aubrey Martell on www.XperienceDays.com.

Unfortunately after this gift was purchased, the operator of this activity, Lakeshore Sail Charter, sold the ship that was used for the experience. On 8/5/2011 the recipient of the gift, Mr. Lynch contacted Xperience Days at 9:23:45 AM to request a reservation for the sail.

At this time Mr. Lynch was informed that that particular sail was unfortunately no longer offered because the ship had been sold by the company that operated the activity. Mr. Lynch was informed that the options available to him were to: 1) schedule a reservation for another Chicago Sailing Experience offered on www.XperienceDays.com, also operated by Lakeshore Sail Charters, ; 2) exchange the value of the certificate and apply it towards any of the other Chicago experiences offered on www.XperienceDays.com or 3) the certificate could be returned and the purchaser refunded. After receiving these options, Mr. Lynch stated that he would call back.

On 8/9/2011 at 10:52:25 AM Mr. Lynch contacted Xperience Days again and requested a reservation for the alternative sailing experience offered by, Lakeshore Sail Charters. Mr. Lynch was informed at that time that the reservation would be scheduled and that the price difference between the two sailing excursions would be available to him as a credit to be used towards a future activity.

Mr. Lynch is currently scheduled for a reservation Friday, 9 September 2011 at 3:15:00 PM and the credit remaining maybe used towards any other activity offered on www.XperienceDays.com

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2:24 pm EDT
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Xperience Days Scam

This is a scam!

I ordered the private hot air balloon ride for my boyfriend's birthday. I tried to schedule it and was told it was booked for the next 2 months! I emailed again to schedule when it got warm again and was told (after following up several times when I did not get a response) that the private rides were no longer available on the weekend (even though they were when I ordered it). Over several email exchanges they were extremely rude and would not refund my full purchase price. I finally called and the woman (Chrissy) was horribly rude to me and then hung up on me! I called back and asked to speak to her supervisor. She said she was "not there" but would send me to her voicemail. I left and message and never heard anything back.

HORRIBLE customer service and down right unethical! What kind of company changes the terms of what it offers and refuses to refund your money? I've never had a company be so rude and awful to me that I was literally shaking when I got off the phone. Do not buy from them - you will regret it!

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7:53 am EST
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Xperience Days RUDE, no customer service

I'm in the UK and tried to buy a certificate for a friend moving to the US. At the end of the process I was charged $5 for land delivery of the certificate to a US address, despite the fact I do not have a US address for it to be delivered to. I sent them an email asking to have the $5 refunded to my credit card and suggesting that they change their forms so that other overseas customers are not put off. I got a rude reply back saying it would be sent to my UK address so I replied and said I don't need land delivery, and I would like my $5 back. They then sent me a rude email and cancelled the order altogether. Clearly they have no respect for customers and I only wish I'd searched this site first as clearly they don't care about how they treat customers.

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3:08 pm EST
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Xperience Days Rip Off

This company is a scam. They contract with a bunch of locals across the country who would offer the same product for much less and then rack up the price. Their customer service agents are rude and they are deceptive in their business practices. They offer packages through American Express Rewards, but you will quickly find out from them that the certificate you purchase will only be good for HALF of what you need for the experience, and the other half will be quite expensive. You also won't be able to use your AmEx points for the other half since you can only purchase one certificate per cardmember. Great example: Hot Air Balloon Ride with champagne toast at the end - your AmEx points purchase will actually only get you ONE PERSON on the Balloon, you will have to fork out another $199 for the other person! How are you supposed to have a champagne toast alone? Toasting the operator? Total scam.

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AdeD
Alphar, US
Mar 15, 2011 12:17 pm EDT
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This doesn't sound like a scam to me. It sounds like you purchased a trip for one person using your Amex Points and that is what you got. $199 seems quite reasonable for the addition of another flight. Wouldn't it make sense simply requesting that Amex allow you to purchase a voucher for two people rather than one?

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12:25 am EDT
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Xperience Days Certificate Unredeemable / Terrible Service

SCAMMERS!

I purchased a gift certificate for Valentines Day (back in Jan '10) and as of today (Aug 27 '10) I still haven't been able to redeem it. It's only valid for 1 year. I've been trying for 6 months to take the Lunch Train and I haven't been able to. With each request I provide 3 dates I'd be open to, and EVERY TIME they have "canceled" my request. On top of canceling my request, they do it without notifying. I get an email when I put IN the request, but conveniently for them, they don't notify me telling me it's been canceled. The 1st time this happened to me I called them politely and asked what happened. They said that my dates weren't available and that they sent me an email notification regarding the cancellation. I insisted I got no such email. They insisted I did. A month later I tried again. For 4 days straight I put in request after request for every weekend in the summer. Each and every time I got a cancellation. Within just a few hours.
Even tonight! I tried again. I put in a request at 8pm PST with 3 different dates ranging from Oct-Nov-Dec and by 9pm PST the website was showing my request canceled.
I sent them an email via their website telling them that I think they're scammers... They're dragging out my certificate until I hit the 1 year mark of having it so they can say I didn't redeem in time and then keep my money.

This company is a fraud and is just taking people's money. These guys should be shut down. They need to be put out of business.

STAY AWAY!

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Alena Nicole
Orlando, US
Jun 18, 2012 4:39 pm EDT
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Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!, even though at the time of purchase and now it says all over their
website:
"Gift Certificates do not expire and can be redeemed at any time
allowing the gift recipient the freedom to enjoy their experience at any time
in future."

...how does it sound? Promising, right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a
gift of a lifetime experience, like a lair, or which ever you can be called for
such a "joke-gift".

BEWARE of this company!

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7:55 pm EDT
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Xperience Days Terrible Customer Service/Unprofessional communications/ Misrepresentation

My Husband and I tired to use your service to go on a whale watching trip for our one year wedding anniversary. Days before our booked experience we were notified that our experience was going to 1 hour instead of the advertised and PAID for 2 hours and would also not be on the Zodiac Boat with a small group of people as described and paid extra to receive. Upon returning their call about changes I was instructed to call the Charter Company which does the Whale watching trips. I was pretty upset right away that I was going to have to call and find out why the changes were made and complain to them. Why would I call when this is a problem between Xperience Days and the Charter as they not providing what Xperience Days is selling. One of Xperience Days representatives told me that they were not doing 2 hour trips since it was not whale season and that we would probably not see whale in the 1 hour trip anyway. At this time I requested the experience be canceled and our credit be refunded to our account to choose another experience.

I called the Charter to learn more about when Whale Watching Season begins and when they would be providing the 2 hour, small group Zodiac boat ride. The Charter tells me that they have not offered Zodiac rides for years as they don't even own this style boat. I also learn that the tours are only 30 or more people and the small group is not available unless privately booked for an additional cost. To top it all off I learn there are resident whales in Depoe Bay OR and they see whales nearly every day. I really wish Xperience days would have contacted this to discuss my reservation instead of telling/selling me some false information.

Upon trying to book a new adventure with Xperience Days I learned that I was not credited the money back from the canceled whale watching trip, after my email complaint email we are contacted by email. They email my HUSBAND (not me? when I was the one holding the account and emailing about the credit) the next day twice. First he receives an email asking how our whale watching experience went, and then soon after a second stating the cancellation was made and credit to our account was received. No email response was directed to me, which is completing unprofessional.

The next day I am trying to book our new experience to learn that you can't book with credit, one must purchase a certificate that is mailed to you, in which case you can then book an experience. Dealing with the time zone difference I am forced to wait till the following day to call, after I have already booked Hotel and travel to Seattle to finally be able to celebrate our one year anniversary, now weeks later than planned. My request was quickly met with a quick NO that the Pike's Market Tour was not available on the dates I was requesting. This person on the phone didn't even check before she was snapping at me rudely that it wasn't available. Feeling less than human now, I asked if she had a way to check before telling me no, this is when she tells me that they have filled up the tour but are now offering an earlier tour time. The Travel I booked does not permit us to go at this earlier time, I could have purchased a different travel time if my account was credited when I was told it would be and could book my experience first. This is when they choose to tell me that I need to book 14 days prior to an experience date, why was this not on the listing for the Tour nor on my whale watching certificate that I still have on hand?

Still on the phone with a very impatient lady, I ask that I get refunded my money. She let me know that she would have to talk to her Manager who would contact me and hung up. (Not a good bye, have a nice day, can I perhaps put you on hold to see if my manager is available? Just hung up on me)

I received an email letting me know that my credit was refunded to my account.

I didn't ask for credit, I wanted a refund. I emailed the company back explaining my situation and disappointment. This email was not met with a response. I resubmitted my email, this one was returned with an email that my complaints were baseless accusations and inaccurate.

Xperience Days are not providing the service they claim as the experience listings are very inaccurate and their customer service is completing unacceptable.

No one should be treated the way I was treated especially not someone whom has been paid to provide a service.

Xperience Days refuses to refund my money and completely ruined a special occasion for my husband and I.

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2:38 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I just got off the phone with one of Xperience Days customer service representatives and she was not very helpful and in fact was very rude and ###. She was taking a very impatient tone with me when I am the one who is hassled by all of this. We mailed back our gift card that we purchased be exchanged back in June and have not gotten a notification at all...

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11:36 am EST
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Xperience Days False advertisement

I purchased through Xperience Day a Brunch Cruise for Valentine's Day ( I was celebrating also my wedding Anniversary). My husband love to be on the water. I don't care being on the water but I love dancing (he does not). Xperience Day was advertising this Brunch Cruise with entertainment and dancing so I tought it would be perfect for my husband and I. Althought the buffet brunch was good, it was very limited. They were serving all you can drink champagne (again good for my husband but I don't drink). What a disapointement when music never started! There were no dancing! I paid $150 for that very limited brunch and cruise in circle around the marina! The cruise line staffs were nice and give me a small discount on what I would have to additionnally pay for a music cruise...it would be at night not so nice for my husband. Xperience Day refused to refound me anything! I consider it was a rip off! In all the Xperience Day publicity website they kept repeating fun entertainment and dancing and even on their follow up link to post a review on my "experience" they continued to say Entertainment/ Dancing Brunch Cruise! Be Careful when reserving any activity with them!

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6:01 pm EDT
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Xperience Days Xperience days RIP OFF & RUDEST ever customer service

This is a RIP OFF and customer service is the RUDEST ever!

We had ordered a flight lesson in Morristown, NJ for our wedding anniversary.
Firstly, we spent about an hour and a half on the ground as opposed to the 30 minutes scheduled, which already put us behind schedule (since we have a baby who was with a babysitter, we were on a tight schedule)
The plane we got looked really old and worn out. First, we could see the rubber linings on the door peeling off and the pilot kinda glossed over it saying its a cosmetic defect. Then the microphones on the plane (which looked like something out of world war II) did not work so we could barely hear each other and had to yell on the top of our voices. To top it off, the seatbelts were really loose and old and I could not even tighten them properly.
Then after we finally took off, within 5 minutes of being airborne, there was a problem with the plane and we had to do an emergency landing. We had our hearts in our mouths as the plane wobbled to a landing.

We were offered to be taken thru the whole thing again in another plane with another instructor if we waited an hour or two, but that was not possible since our babysitter was available for a limited time. We had no choice but to reschedule it to 2 weeks later.
When I got back home, I wrote to xperience days to ask for a refund and they just ignored the email. Then a few days later, I called them and asked for a refund which they refused. Then two weeks later, we had to again reschedule the xperience due to rain. Again I called them, but customer service was rude and arrogant this time and refused any refund again.

This was supposed to be an experience for our anniversary and sorry to say, but the experience ruined the day.

Read full review of Xperience Days and 13 comments
Update by Hariharan Sivaraman
Jun 23, 2009 12:20 pm EDT

Stating the obvious and posting others review comments does not in any way address my complaint about the poor quality of the plane and the associated safety issues which lead to all of this !
How is the experience of others relevant to all of this? Can you talk about my bad experience rather than trying to muddle the issue.

Can you specifically address the following points?

1. Old worn out plane with door seals coming off
2. Old worn out headsets/mic system that did'nt work
3. Old worn out seatbelts that was a huge safety hazard
4. Plane having to do an emergency landing (not surprising considering the above 3 points !)

Having experienced all of this, do you think anybody would have felt safe to go up in the plane again?

Thanks,
Hari

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Victoriazemel
, US
Dec 18, 2019 6:09 pm EST

Horrible customer service! Company billed me for certificate that they never sent. Attempted to call xperiencedays several times but was only able to leave a message... no one ever called back to resolve the issue, only emailed back asking to provide certificate number. When disputed the purchase with the bank, they falsely claimed that they emailed the certificate on 2 occasions

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tbostrom
Phoenix, US
Apr 29, 2015 1:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please Don't buy the SEDONA JEEP TOUR FOR TWO (in Arizona). It clearly states on their website that it is an Off-road Tour with a video showing a JEEP driving off road and it also states off road inside the gift card packaging. I booked the reservation and confirmed our tour date with the Jeep Company and they said Experience Days booked it as an Easy on the Asphalt Tour. I complained to Experience Days through their online chat as they don't respond by phone and you have to leave a message which they won't return. I spoke through their online chat about it and the said when my Tour was booked it was for the Asphalt Tour. Complete liars! I told them my husbands son booked this tour for us as the website stated it is an Off Road Tour. If it was Not an Off Road Tour then why did our gift card state that it was? Now we have to pay an extra $30 to upgrade to the Off Road Tour. The online chat was ended by Experience Days when I expressed that this is false advertising and I was dissatisfied with their service. Who wants to ride in a Jeep on asphalt? I can simply drive around Sedona in my car and do that myself. Very unhappy with Experience Days!

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GURUPERF
NEW MILFORD, US
Apr 09, 2014 2:52 pm EDT

This is a total scam! We received a gift of a brunch cruise last year, and only one date was available - and it was sold out.
This year only 2 dates were available, so we booked the one convenient for us, and it was confirmed.
But two weeks later, well before the date, it was abruptly cancelled. And no other dates were available in the city we had chosen. Now we have to drive an additional hour for a less convenient date.
Unless of course, that one fills up as well, in which case we will again be cancelled.
It is obvious that Xperience Days merely fills in empty slots for these events, and if the event is selling well, they just cancel you and your certificate.
Do yourself a favor, and book directly, not through this bogus site!

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disheartendmom
Denver, US
Jul 24, 2013 5:42 pm EDT

I completely agree with the above comments regarding this company. I have tried to use a certificate that I had won and but because it was a promotional gift they would not allow me to use it despite it having been expired by only 2 months. What company will not honor their own gift certificates? Even more insulting is that they advertise the experiences as if you are getting a great deal and when you look at the compies they are using the prices are the same and in fact the adventure we wanted was actually cheaper through the company than through this website. Such a scam and so disappointing to think that something I had won would be a great experience for my family. I have tired calling back and they will not even answer my phone calls. What a horrible company.

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LF128
Somersworth, US
Oct 09, 2012 7:30 am EDT

I agree with the complaint above. I have been a customer of xperience days and the customer service is horrible and the company is a total rip off. I wanted to exchange my gift for another adventure and they told me to mail back the gift certificate, so I did. Well they give you a p.o box mailing address and somehow they are telling me the gc got lost and they will not honor the exchange. So they are telling me I am out $80 and are not willing to do anything about it. DO NOT buy anything from them!

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Alena Nicole
Orlando, US
Jun 18, 2012 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just wanted to say BEWARE of this Company www.Xperiencedays.com, I am the one who gave a Gift Certificate to my friend for nearly $2, 000 and he never could use it, BECAUSE as per this Company IT EXPIRED!, even though at the time of purchase and now it says all over their
website:
"Gift Certificates do not expire and can be redeemed at any time
allowing the gift recipient the freedom to enjoy their experience at any time
in future."

...how does it sound? Promising, right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a
gift of a lifetime experience, like a lair, or which ever you can be called for
such a "joke-gift".

BEWARE of this company!

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mfirmacion
San Francisco, US
Oct 28, 2010 1:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It's nice to see that you all have time to answer these complaints but when it comes to actually helping out the customer your representatives are rude and can't spend time helping the customer out. Maybe you should check your reps instead of constantly pointing fingers at your paying customer.

You say that, "When the call was taken, Ms. Firmacion gave the Representative the tracking number for the Certified letter without providing her name or any further information."

You representative ASKED FOR JUST THE TRACKING NUMBER and immediately put me on hold without even giving me the chance to give more detailed information. Maybe in the future, you should train them better.

I do not appreciate that you are making it seem like it is my fault that I was not helped to begin with. I made this call starting with a positive attitude. Anyone that is treated disrespectfully would end up negative and pissed off. You do not have to literally tell me to "figure it out myself" there is such a thing as tone of voice and manner of speaking that shouts louder than words. Your employees are rude and lazy and that is why she did not even ask me my name or any other information. I am the one that needs help. If I were prompted to give simple details, don't you think I would have provided that?

Do you think that we are making up stories and taking the time of day to write these long messages just to make things up? If I had been treated right in the first place then I wouldn't have gone through the effort of searching for a complaint board.

Keep up what you are doing and this chain will only get longer.

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Xperience Days Inc
Hoboken, US
Oct 15, 2010 1:11 pm EDT

Xperience Days is the country's leading Unique Gifts, Adventure Gift and Experience Gift Company, offers thousands of unique gift experiences nationwide in the form of Gift Certificates. Xperience Days has a partnership with American Express Membership Rewards where American Express Cardholders are able to redeem their Membership Rewards Points for select activity gift certificates from Xperience Days.

On 9/13/2010 at 5:21 PM EST the following email was received from Michael Maroon:

Product Inquiry - Kansas City Hot Air Balloon Ride (XD-1187-001)
Sender : Michael Maroon (frosty613@)
Question :
Hello, I obtained an American Express Rewards certificate for a Hot Air Balloon ride. I would like to redeem this certificate for me and my wife. I believe what I will need to do is purchase an additional 'experience' for $205.00 for myself and mail this certificate in to redeem for my wife. I would like to make a reservation for the evening of Friday, October 1st or Saturday, October 2nd. Please direct me on how I should do this.

Kind regards,

Michael

The following reply was sent to Mr. Maroon the following day:

Michael

The first thing for us to do would be to check availability for you. When we can confirm which time/date is available then we can facilitate the purchase of an additional participant.

Please allow 48 hours and we will get back to you via the same email address. If you would prefer contact via telephone please provide a number by return email.

Best regards

Xperience Days Inc.

A customer service representative from Xperience Days requested availability information from the Balloon Pilot for Mr. Maroon and the information received was sent to Mr. Maroon via email on September 16th:

On Thu, Sep 16, 2010 at 10:27 AM, XperienceDays FAQ wrote:

Michael

Further to you recent inquiry re the Kansas Hot Air Balloon Ride; the next available spaces are not until sunrise on Sunday October 24th.

Please let us know how you wish to proceed. If you would like to make a reservation for yourself and an additional participant please call our customer service team during normal office hours, Monday to Friday 9:00am to 5:00pm on [protected]

Best regards

Xperience Days Inc.

Nearly two weeks after the availability information was sent to Mr. Maroon, the follow email was received:

From: Michael Maroon [mailto:frosty613@]
Sent: Wednesday, September 29, 2010 8:43 AM
To: XperienceDays FAQ
Subject: Re: Product Inquiry - Kansas City Hot Air Balloon Ride (XD-1187-001)

Hello,

I put in a phone call recently and have not heard back - I wanted to reserve the 24th and buy an additional participant. Can someone call me today to arrange this? My phone number is [protected].

Best Regards,

Michael Maroon

After receiving this email, the Customer Service Representative responsible for answering all inquires sent an inquiry to all other Xperience Days Representatives to see if a phone call had been received from Mr. Maroon. None of the Customer Service Representatives had any records of Mr. Maroon contacting Xperience Days via Phone.

Prior to replying to Mr. Maroon the following email was received:

From: Michael Maroon [mailto:frosty613@]
Sent: Wednesday, September 29, 2010 8:42 PM
To: XperienceDays FAQ
Subject: Re: Product Inquiry - Kansas City Hot Air Balloon Ride (XD-1187-001)

I am finding it impossible to make arrangements through your company. If I do not hear from you about booking our experience for October 24th within the next two days, I will be contacting American Express to complain about you and recommend that they no longer offer your services through their rewards points. It is absolutely ridiculous that I cannot seem to reserve an experience with you in a two week time span.

Michael

The following reply was sent to Mr. Maroon:

On Oct 1, 2010 5:40 AM, "XperienceDays FAQ" wrote:

Michael

Since our email of Sept 16th we have no record of receiving a call into our office in relation to reserving this trip. Additionally, we always ask that American Express certificates are sent to our office before an experience can be confirmed. We have no record of receiving or requesting the certificate.

Although I understand the time-lag is frustrating, it’s unfortunately inherent in the nature of our business. We are an agent for all these experience vendors and therefore are subject to delays in waiting for availability requests to be handled. Delays only increase as we get towards the end of the balloon season and weather becomes more unpredictable. This is compounded by customers rebooking trips missed earlier in the year which creates a bottleneck late in the year.

We can recheck availability for the 24th, however you would need to call our customer service team to do so. There may be an additional delay while we wait for the pilot to reconfirm. At that point we would ask that you send in your American Express certificate to our offices, and pay for any additional participants. Alternatively, you can exchange the American Express certificate for an open dated Xperience Days certificate which can be used for a balloon ride at any time. These certificates do not expire and hold their value for 12 months, at which point you can still use them, and would merely need to pay any increase in value since the exchange. Finally, you may wish to cancel the American Express certificate and ask for a points refund.

Best regards
Xperience Days Inc.

Mr. Maroon response to this email was as follows:

From: Michael Maroon [mailto:frosty613@]
Sent: Friday, October 01, 2010 8:28 AM
To: XperienceDays FAQ
Subject: Re: RE: Product Inquiry - Kansas City Hot Air Balloon Ride (XD-1187-001)

I called last week and spoke with an agent who said they would call me back to confirm in 2 days. No call. If you want my business, then I require a call back at [protected]. If not, then I will return the certificate, write my review and suggest Amex drop you as a reward.

Mr. Maroon did not speak with a Customer Service Representative over the phone. Additionally, individuals that contact Xperience Days via phone are informed of the following both via our Phone System as well as our Customer Service Representatives:

You may redeem American Express Membership Rewards for the Xperience Days’ activities listed on membershiprewards.com. Please note ONLY ONE American Express Membership Rewards Certificate may be redeemed and used to make a reservation or exchanged for an Xperience Days Certificate. If you wish to make a reservation for multiple participants for an activity, you will be required to provide payment in full for all other members of your party at the time of reservation. Once you receive your certificate from American Express, you must mail it to us at Xperience Days 50 Harrison Street, Suite 309, Hoboken NJ 07030 prior to scheduling a reservation. Please include your Name, Address, Email Address and Phone number when mailing us your Membership Rewards Certificate. Once received, we will contact you. Please be advised, all reservations require a minimum 14 day advance notice from the date the certificate is received by Xperience Days.

Xperience Days never received a phone call from Mr. Maroon or an American Express Membership Rewards Certificate. As Mr. Maroon did not seem willing to follow the procedure as outlined by the terms of the American Express Membership Rewards Program, we sent a final inquiry to him to see if he intended to return the certificate to American Express.

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Xperience Days Inc
Hoboken, US
Oct 06, 2010 9:43 am EDT

Mariel Firmacion contacted Xperience Days Customer Service, frustrated by the US Postal System. In her agitated state, was unwilling to provide the Xperience Days Representative with sufficient information in order for the Representative to fully assist her, which only led to further frustration.

Mariel Firmacion contacted Xperience Days Customer Service on August 4th to request information regarding a tracking number given to her by the United States Post Office. When the call was taken, Ms. Firmacion gave the Representative the tracking number for the Certified letter without providing her name or any further information.

The Representative tracked the package via USPS.com and viewed the same information available to Ms. Firmacion. The Representative then checked with the appropriate personnel to see if a notice was in fact received. She then informed Ms. Firmacion that a notice was not received, nor is it standard behavior for mail carriers to leave a notice during hours of operation when items are typically delivered.

The Representative inquired as to the full address that Ms. Firmacion sent the Certified letter, to which the response by Ms. Firmacion was curt and unhelpful. The Representative then suggested she speak with the Post Office as Xperience Days is only able to view the same information available to the general public and notification regarding the parcel had not been received. The Representative was in no way dismissive nor did she even suggest that it was not our problem, not our money, or that Ms. Firmacion “go figure it out herself”.

Ms. Firmacion hung up without providing her name or other information which would have enabled the Representative to assist her further.

Following the phone call Ms. Firmacion sent and email to Xperience Days, similar to the above complaint which only then provided us with enough information, such has her name and email address, to investigate the situation further. The reply to Ms. Firmacion’s email is below:

“Thank you for contacting Xperience Days.

The Customer Service Representative did provide accurate information; there was no notice left in our office for the parcel. In fact, the information posted by USPS for the tracking number provided is incorrect and the error was made on their part.

Upon further investigation, we found that not only was the package delivered and signed for on 6/28/2010, but that an Xperience Days Account was created and credited on the same day according to the instructions provided with the certificate.

Two email notifications were sent regarding the receipt of the certificate, account creation and credit to the yahoo.com email address provided by the recipient of the certificate, Sebastian Santos.

If you have any additional questions, please contact us at [protected] and we will be happy to assist you.”

Unfortunately, already frustrated by inaccurate information provide by a third party, Ms. Firmacion chose not to provide the Xperience Days Representative with the information requested during the initial call, which would have enabled the Representative to fully assist her; letting her know that the parcel was in fact received and the requested for exchange fulfilled over a month ago.

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Michael Mar...
Olathe, US
Oct 02, 2010 7:37 pm EDT

My frame of reference with this company is the same. I tried to reserve a Hot Air Balloon Ride through them. Called them twice with the date we requested - both times they said they would call me back to confirm. I never received a call back. When I inquired through email about this, I received incredibly rude responses by Robb Young of xperiencedays that more or less ended in him telling me that he cannot help me. I was dumbfounded by this kind of response! Obviously they do not want my money and I certainly do not want to give it to them. I have complained to the BBB as well as to American Express (I received a certificate from Amex for the hot air balloon ride experience from their Rewards Points catalog). Businesses that have practices like this should not exist.

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10:24 am EST
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Me and my friend purchased an Xperience day for our friend. He was supposed to go the city for a day as a chef in a restaurant. We purchased it in Feb of 2008. My friend tried to schedule it close to 4 times and each and every time they would cancel, saying that the restaurant cancelled on them. My friend got pissed and told someone else to schedule it and...

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