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24 complaints
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Computicket reviews & complaints

Computicket complaints 24

Computicket - Intercape bus ticket +[protected]

I am so dissapointed with computicket, i will never purchase anything ever again two weeks in a row, first it was muizenberg checkers last thursday left that booking fully paid because of poor service and unable to change location tellers rushing home .Yesterday i decided to go to the constatia checkers hoping to come right only to be further dissapointed, clerks admin telling me that my ticket for intercape is *Unconfirmed*fully paid money went out of my account..left without any ticket in hand, was told a regional manager was dealing with it ...has the shoprite brand now become a new age pick pocketer ?huh

Im taking this to the news papers!!Trust

Desired outcome: Print out of my ticket (complimentary)and my refund

Computicket - Cancelled bus ticket

I booked a bus ticket yesterday online but I didn't get a confirmation and fund's went off my account as per Intercape they advised that the ticket was cancelled by computicket which I don't know why they would do that, I have send them pop and requested for my fund's to be reversed immediately but Nomfundo who I was told she's a team leader she just told me that she will get back to me after a meeting she need's to understand, clearly my complaint to her isn't important and the sad part is that I was meant to go for an interview but because of the poor and filthy service I'm getting from Nomfundo and her team it means I not be attending an interview ...your service is very poor and pathetic!!!

I had the same issue yesterday at the constantia branch (Cape town)checkers computicket, poor serivice filthy i left without a refund agent says ticket is written unconfirmed.

Computicket - Service slow

I had to cancel my ticket because bus was only from Queenstown not comfimvaba anymore but now when I'm going to collect my money at shoprite I'm being told that computikect has not done the refund yet since September and i don't have time to stand in long shoprite quees only to be told that computikect has not done the refund yet it is a waste of time and money because every time I must take a taxi only to be dissapointed guys please pay back my money I'm not asking for your money i want my money that i worked hard for

Desired outcome: I want my money back


Computicket - Lack of communication

I purchased tickets to 2 different shows theough computicket. The show dates have been moved due to covid and there is no information available or communication provided. I have followed up via telephone and email and cannot get any resolution on when the shows are moved to or whether I should get a refund. Shows are Bratpack and We Will Rock You.

Desired outcome: Response required on new dates

Computicket - Refund

I booked tickets to travel from Capetown to Johannesburg. I tested positive for covid 19 and was severely ill, at the same time The President closed interprovincial travel. During this time I was unable to travel for two valid reasons. The computicket consultant told me there is no refund due and I just forfeited R3300. The pay no regard to the National Disaster management act and covid 19 regulations. They more interested with enforcing their rules which is completely in contradiction with the law of the country. This needs to be investigated.

Computicket refusing to refund my money. I booked fastjet jhb to hre through computicket for my cousin. Unfortunately his covid result returned positive around 5am on date of flight which was scheduled to leave at 8.35am same day. I quickly emailed fastjet and called with no avail as they only start taking calls at 9am.

I tried calling computicket that early but no response as they start taking calls after 8.
Fastjet respondec to email around 8 and told me to email computicket with proof of covid result for refund.

Computicket rude consultant called me way after 9.30am and said no refund because your cousin did not go for check in so he was a no show. How does computicket expect a covid positive passenger to proceed to fastjet checkin and cancel ticket.

This is rubbish.

Computicket - Refund

Nomfundo Buthelezi - Dhlomo | Travel
Travel Supervisor
Computicket (Pty) Ltd
Address: Computicket House, Greenacres Office Park, Cnr Rustenburg and Victory Rds, Victory Park
Phone: +[protected]
Fax: [protected]
Email: [protected]



Jun 09, 2021

Computicket - Did not receive my bus ticket

Good day I am Yonela. On the 8th June 2021 20h15 I booked a bus ticket. The money went from my account but did not receive any confirmation for my bus ticket. I have been speaking to so many consultants but nothing was resolved. I have been sending emails and they cannot heIp me. Please see the attached documents that shows I made the payment. I would like this matter to be sorted out ASAP. My contact info is [protected]

Feb 20, 2021

Computicket - We requested a refund on March 2020

My friend and I booked return flights with LAM Mozambique via computicket on the 27th of March returning on the 31st of March. We applied for a refund the moment Covid19 hit and the country was closed, till this day we haven't received anything. After numerous interactions via email and telephonically with officials from computicket we haven't received our money back. They always tell us that they are still waiting to hear from the airline, it has been almost a year now. Please assist

Desired outcome: Recieve our refund


Computicket - Bus tickets

I purchased a bus ticket on the 19.12.2020, I did not receive the confirmation email after the purchase. Due to time pressures I proceed to but another ticket. I immediately informed Computicket and they promised a refund. I received a call from Boitumelo Maila, informing me that I can get a refund from any of their shops. I went to Shoprite on the 28th Dec, they told me to return the following day. I went again on 29.12.20, they told me tgat they were struggling to get hold of Computicket. On the 04.01.2021, I called again Computicket and Ms Maila told me tgat the refund will be credited to my account witjin 7 days. I emailed her my banking details and notjing has been done to date.

Desired outcome: Refund

Computicket - I bought a ticket online

I went to computicket website.. I did check all the busses then I decided to book the bus via computicket... I did follow all the steps enter my banking details correct amount was deducted... I got my ticket via email.. The only issue on the day of depature eldo coaches couldnt pick up my name on their list!!! My number [protected]

Oct 14, 2020

Computicket - Booking on the internet

One book to watch a concert over the internet. You dont receive the link to watch the show. Upon contacting Computicket you are told they have a problem with the EFT system and they will look into it. You are told to send the proof of payment. Still they cannot find the payment. It is now more than a month I still did not receive the refund. I contacted them on more than 1 occasions with no joy. They do not even have the decency to contact me to inform me what the situation is with regard to my complaint. Thus now I missed out on watching the show I wanted to watch and my money has disappeared into their company.


Computicket - hatfield plaza computicket

Good day, we visited your Hatfield Plaza Computicket branch at Pretoria on 23/11/2019 at about 10h20. We came all the way from Nelspruit and wanted to print our Afrikaans is Groot tickets. We did not...

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Computicket - tickets

Good day

I am writing this in hope that it get to your attention.

Yesterday was Aka Orchestra show and we were so inconvenienced.

Firstly the tickets I have bought online, I had them reprinted at Checkers Pavillion prior to the event.

When we got to the venue we were told our tickets do not print, I asked if they can't use the barcode or Ref number we have received on emails. Ladies advised they can't see the barcode and the Ref from the email they don't use, we must now go reprint these tickets somewhere around.

Now here's my issue, how is it my fault that your ticket doesn't scan, why must I now be inconvenience by walking about 1km in the durban street as women, putting my self and friend and danger while we did everything in time and correctly. Why wasn't the printing guys at the venue itself to assist why did we have to pay twice for parking tickets because our tickets could not scan.

I'm really not happy with the service recieved.



Sep 29, 2019

Computicket - rock of ages, montecasino, 28 september 2019

We were vey excited to watch Rock of Ages as a family as the age restriction is no under 3's after i asked 3 times if this was a appropriate to take my kids to watch the show, we were assured that it was suited for the whole family.

Rock of ages is NOT suitable for the whole family, as we paid R1800 for 6 tickets and had to leave with my 7 and 9 year old after 15mins because of the extreme sexual undertone and swearing, this show should be aleast rates NO under 16's.

We are extremely disappointed and disgusted.

I would also like a full refund on this case i am awaiting your telephone call regarding this matter!

Kind regards,
Karlien Alberts

Sep 27, 2019

Computicket - online bus tickets

I booked an bus ticket online, money was deducted from my account but I havent receive any comfirmation on my booking so I had to book a new ticket and pay for it once again. It's been two weeks and they haven't refunded me for the first booking that didnt go through. Whenever I call there's always another excuse.Very disappointed since I'm a regular customer ...Very bad customer service!!!👎👎 I honestly will never book a bus ticket through computicket ever again!

Jul 23, 2019

Computicket - stomp

i booked tickets as a surprise for a boy in a wheelchair for his 18th birthday 16 August 2019. then i get an sms saying delay in the arrival, so freaking disappointing. been to Rosebank to rebook...

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Computicket - stupid website design

I was excited to see that computicket revamped their booking website but then realized it was just as badly designed as the previous one. I
booked print at home tickets (what a mission!). Got email to say go to site to download but there was no function available on mobile site to do that. Both the mobile and desktop website designs are really quite stupid. Wish computicket would pull up their socks and get smarter website designers or just get out of the game and leave ticketing to the professionals... it's so annoying that a company so incompetent has such a large share of the market in this area.

Computicket - postponing of a booking

Good day I had booked a holiday to Nelspruit via Computicket with a travel agent by the name of Mzukisi, it's not the first time I booked through Mzukisi, hence I went back to him for this planned...

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Sep 14, 2018

Computicket - date changes and unable to print tickets at home

Booked tickets for comic con months ago for sunday.
They changes the tickets to saturday, ok, fine...
Wanted somebody to collect the tickets for me as I only get the johannesburg on saturday for the event now but now, you have to collect them in person your self with the credit card you booked with...
Really? Why book tickets online if you have to go the shops anyway to collect the tickets... I want to be able to print them myself or better yet, not print them at all and have a bar code ticket that can be scanned at the event on my phone...
Apparently if you did not click the print at home option (which I actually did click but apparently was not logged by the system) you can never ever print them at home, unless you clicked this option before paying for your tickets...
Computicket cannot enable it from their side ever...
Useless and frustrating...
Email through my authorization letter, id and card number to them 3 separate times and to 3 separate client service people, still no feedback!!!
So angry!!!

Sep 12, 2018

Computicket - comiccon tickets

I booked tickets for comic con in march 2018 for sunday 16 september 2018. My electronic email confirmation recieved showed this date. Tonight I went to collect my tickets from checkers to find my...

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