Music Direct’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of audiophiles are dissatisfied with purchases.
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Awful customer service, refund nightmare. Beware before purchasing!
Terrible customer service. It's like pulling teeth to get a refund. Be careful before you buy. I purchased a tube, but they sent me the wrong one and had the audacity to insist it was the right one. Obviously, it wasn't because it had a completely different number on it. I'm still waiting for my refund, and every time I call, they feed me more lies. It's frustrating beyond belief.
Is Music Direct Legit?
Music Direct earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Music Direct's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Musicdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Musicdirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Music Direct and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Musicdirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Music Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Music Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Music Direct complaint handling
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Music Direct Contacts
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Music Direct phone numbers+1 (312) 433-0200+1 (312) 433-0200Click up if you have successfully reached Music Direct by calling +1 (312) 433-0200 phone number 0 0 users reported that they have successfully reached Music Direct by calling +1 (312) 433-0200 phone number Click down if you have unsuccessfully reached Music Direct by calling +1 (312) 433-0200 phone number 0 0 users reported that they have UNsuccessfully reached Music Direct by calling +1 (312) 433-0200 phone number
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Music Direct emailsmdcustomerservice@musicdirect.com84%Confidence score: 84%Supporthelpdesk@musicdirect.com83%Confidence score: 83%Supportno-reply@musicdirect.com75%Confidence score: 75%
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Music Direct social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
- View all Music Direct contacts




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