Music Direct
reviews and complaints

I've been a customer of Music Direct for a few years now and I gotta say, they've always treated me right. Just got my hands on a sweet Rega P3 turntable from them and let me tell ya, it was smooth sailing from start to finish. The shipping was quick as a flash and the packaging was top-notch. No worries about any damage during transit, that's for sure.

Now, let me give a shoutout to this dude named Cohen Gamboa. This guy went above and beyond to make sure I had a great experience. He was super accommodating and helpful not just once, but on a couple of occasions. It's nice to know that there are still folks out there who genuinely care about their customers.

If you're in the market for some audio gear, I highly recommend checking out Music Direct. They've got a wide selection of products and their customer service is on point. Trust me, you won't be disappointed.

So, I recently went to Music Direct's website to buy something that I had in my cart. But guess what? They went and raised the prices by almost 25%! Can you believe it? The old price was right there on my screen from yesterday, and when I went to make the purchase, BAM! The price went up by a whopping $50!

Needless to say, I was not a happy camper. I immediately removed everything that was on my Christmas list from Music Direct. And get this, they even raised the prices on their clearance items! Can you believe the nerve?

I used to really like Music Direct, but now I'm just disappointed. It's a real shame, you know? I thought they were a reliable place to shop, but it looks like they're just trying to take advantage of us Christmas shoppers. Buyer beware, my friends!

Anyway, I just wanted to share my experience with you all. It's always good to be cautious when shopping online, especially during the holiday season. You never know when a company might try to pull a fast one on you. Stay safe out there, folks!

So, I recently got my hands on a fancy Rotel cd player from Music Direct. Now, let me tell you, I'm a bit of an old-timer when it comes to music, so I still enjoy playing those good ol' cd's. And boy, was I impressed with how quickly it arrived at my doorstep. It only took a mere 3 days!

When I received the package, I couldn't help but notice how well it was handled. The box's exterior was in tip-top shape, with no signs of damage whatsoever. It was like Music Direct knew that I needed my precious cd player to be safe and sound. And let me tell you, they didn't disappoint.

But here's the real kicker - the player was boxed within a box within a box! Can you believe it? It was like a Russian nesting doll situation. I mean, talk about going the extra mile to protect my precious purchase. It was like they were saying, "Hey, even if this package gets kicked around, your cd player will come out without a scratch!"

I gotta give credit where credit is due, and Music Direct definitely deserves a pat on the back for their excellent packaging skills. They really know how to take care of their customers. So, kudos to you, Music Direct! Keep up the good work!

and CD case was cracked. It was a real bummer, man.

I gotta say, Music Direct's website can be misleading. They claim to have products in stock, but that's not always the case. I've had my eye on their Mobile Fidelity Sound Lab CD and vinyl, but every time I try to order, they're out of stock. It's frustrating, you know?

But the real disappointment came when I had to deal with their customer service. I noticed that my billing statement showed the name Jon S., the same person I had spoken to on the phone. Let me tell you, this guy seemed totally out of it. It was like he had one too many drinks or something. I could barely get a coherent response from him about my order.

And to top it all off, when my order finally arrived, it was far from mint condition. The vinyl was all bent up, and the CD case was cracked. I mean, come on! I expected better from Music Direct.

Overall, I can't say I'm impressed with my experience. The lack of stock availability, the unhelpful customer service, and the damaged products really put a damper on things. I'll be looking elsewhere for my music needs in the future.

Music Direct, the company that owns Mobile Fidelity, has been deceiving customers for more than ten years by neglecting to disclose that Mofi records, including the pricey $125 one-step records, are not entirely analog but sourced from dsd (digital) files. The Washington Post has covered this story, shedding light on the matter. It's truly disappointing and disheartening.

It's only fair that you, as customers, deserve a refund and an apology. However, it seems highly unlikely that either of these will be provided. As dedicated audiophiles, it's time to make a statement and take your business elsewhere.

It took them a really long time to ship my product, like weeks and weeks. And then, guess what? They actually recalled it back because I couldn't pick it up for a few days. Can you believe that? So, I decided to order another one, thinking maybe this time it would be different. But no, they took another whole week to ship it. And when it finally arrived, you won't believe what happened next. They sent me the wrong product! Can you imagine the frustration? I had to mail it back to them, and guess what? They took another whole week to process it. And guess what again? They still haven't given me what I actually ordered! Can you believe it? It's been over a month since I first placed my order, and let me tell you, my patience is running really thin with these people. I have to say, this is hands down the worst customer service I have ever experienced.

I gotta say, my experience with Music Direct (musicdirect.com) was a total letdown. I mean, seriously, they messed up my order big time. First off, they sent me the wrong cable. And guess what? They didn't even bother to pay for the return shipping. Can you believe that? I had to shell out my own hard-earned cash just to send back their mistake. And that's not even the worst part.

I tried talking to not one, but two salespeople about the mix-up. Can you guess what they said? They had the audacity to tell me that the cable I received was actually the one I ordered. Like, seriously? The numbers on the invoice didn't match the ones on the packaging and the product itself. It's as clear as day that I didn't get what I paid for. Talk about false advertising!

Let me tell you, folks, this is a red flag. I strongly advise you to steer clear of this place. They clearly prioritize squeezing a few extra bucks out of their customers over providing quality service. It's just plain wrong. I mean, who wants to deal with a company that would rather cheat you out of a few dollars than keep you as a satisfied customer?

So, take my advice and avoid Music Direct like the plague. Save yourself the headache and find a more reliable and customer-friendly online store. Trust me, you'll thank me later.

MusicDirect is a pretty cool place to shop for music stuff. You won't find a lot of deals on new stuff, but let me tell you, their website is like a big ol' temptation monster! It's so hard to resist adding more and more things to your cart, even if you can't really afford it. I mean, who can resist the siren call of all those shiny new gadgets and groovy vinyl records?

So, I recently splurged on a fancy-pants item from MusicDirect. And guess what? They actually called me up to make sure I was the real deal and that I actually wanted to use my credit card. That's pretty comforting, you know? It's nice to know that they care about keeping things secure and making sure you're not some sneaky credit card thief.

Now, if you want to snag a sweet deal, you gotta keep your peepers peeled for their discount codes. They're like secret little treasures that can save you some moolah. And don't forget to check out their clearance section too. You never know what hidden gems you might find there.

Oh, and here's a little tip for ya: when you're browsing through their products, make sure you read the descriptions real careful-like. Sometimes they have a bunch of similar products, but they're made by different folks. Like, you might be eyeing a vinyl release, but it could be put out by two or three different labels. So, make sure you're ordering the exact one you want, or else you might end up with a surprise in your mailbox.

Now, let me tell you about the cherry on top of my MusicDirect experience. They shipped my last order super fast, and get this, it was free! Can you believe it? I was over the moon with joy. So, if you're looking for a place to get your music fix, I highly recommend MusicDirect. They may not have the best deals, but they sure know how to make you feel like a rockstar when you're shopping with them.

I recently made a purchase from Music Direct, specifically an amp that cost me a whopping $6000. They offered free shipping, which was a nice bonus, but when it came to the state tax, things got a bit confusing. I live in Virginia, where the tax rate is 5.3%, but for some reason, I ended up being charged 10% tax.

Naturally, I decided to give them a call to sort out this issue. I even took a selfie of the invoice, just to have some evidence to back up my claim. I spoke to a manager named Bes, or at least that's what I think his name was. We had a long conversation about the mistake and all that jazz. I also mentioned that I had purchased a few more items from them, and they all had the same 10% tax rate. This got me thinking, why should I continue buying from them if they can't even get the tax right?

During our conversation, Bes gave me the impression that he would take care of me and even hinted at a possible 10% discount. I jokingly suggested that maybe a 15% discount would be even better, just to see how he would respond. Well, let me tell you, his response wasn't exactly what I was hoping for. It made me question whether I should trust them at all. I had this feeling that if they did give me a discount, they would probably send me an open box or a returned item, and I'm not a fan of those. There's usually a reason why they were returned, you know? I've read stories from people who bought open box turntables and tonearms, only to find out they were broken or refurbished. Not cool, man.

But here's the twist. Bes suddenly changed his tune and informed me that McIntosh, the brand I was purchasing, doesn't allow discounts. Well, that's good news, I guess. At least I have the amp in stock and can fix the tax rate issue myself. But here's a word of caution to anyone who has bought from Music Direct in the past few years - check your receipt and see if you were charged the correct tax rate. They may come across as the best in the business, but hey, remember that they own Mobile Fidelity too, and they've been lying for years about being all analog when they're not. Sneaky, huh?

So, my advice to you is to be vigilant. Double-check your receipts and give them a call if things don't add up. Most people don't bother checking, but you should. Don't let them rip you off. There are a million other places where you can buy the same stuff without having to deal with their shenanigans.

Terrible customer service. It's like pulling teeth to get a refund. Be careful before you buy. I purchased a tube, but they sent me the wrong one and had the audacity to insist it was the right one. Obviously, it wasn't because it had a completely different number on it. I'm still waiting for my refund, and every time I call, they feed me more lies. It's frustrating beyond belief.