Menu
Write a review
File a complaint
Music Direct Customer Service Phone, Email, Contacts

Music Direct
Reviews and Complaints

www.musicdirect.com

Learn how the rating is calculated

1.0 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Music Direct Complaints 1

ComplaintsBoard
C
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Music Direct Awful customer service, refund nightmare. Beware before purchasing!

Terrible customer service. It's like pulling teeth to get a refund. Be careful before you buy. I purchased a tube, but they sent me the wrong one and had the audacity to insist it was the right one. Obviously, it wasn't because it had a completely different number on it. I'm still waiting for my refund, and every time I call, they feed me more lies. It's frustrating beyond belief.

Read full review of Music Direct
Hide full review

Is Music Direct Legit?

Music Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Music Direct to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Music Direct is known for their high standards and safety. If you're thinking about dealing with Music Direct, it's wise to check how they handle complaints.

The age of Music Direct's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Musicdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Musicdirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Music Direct and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Musicdirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Music Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Music Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of Music Direct complaint handling

Music Direct reviews first appeared on Complaints Board on Jun 26, 2023. The latest review Awful customer service, refund nightmare. Beware before purchasing! was posted on Jun 26, 2023. Music Direct has an average consumer rating of 1 stars from 1 reviews. Music Direct has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Music Direct Contacts

  2. Music Direct phone numbers
    +1 (312) 433-0200
    +1 (312) 433-0200
    Click up if you have successfully reached Music Direct by calling +1 (312) 433-0200 phone number 0 0 users reported that they have successfully reached Music Direct by calling +1 (312) 433-0200 phone number Click down if you have unsuccessfully reached Music Direct by calling +1 (312) 433-0200 phone number 0 0 users reported that they have UNsuccessfully reached Music Direct by calling +1 (312) 433-0200 phone number
  3. Music Direct emails
  4. Music Direct social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
  6. View all Music Direct contacts
Music Direct Category
Music Direct is ranked 2 among 17 companies in the Music, Movies and Television category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.