TicketNetwork.comMisrepresentation of Tickets

O
This review was posted by
a verified customer
Verified customer

Advertised front row tickets with padded seats in the ADT lounge at the Sunrise Centre for the Florida Panthers Hockey game on December 31st, 2011. Sold us 8 tickets that turned out to be "standing rooms only" - General Admission tickets that are worth $25 a piece rather then the $200 we paid for 8 tickets. We tried to resolve the matter after receiving the tickets via Fedex and their customer service was outright rude and said we are only a "website" we DO NOT sell tickets. Please contact the "ticket seller", long story short. The ticket seller & ticketnetwork play the blame game & we are now handling the situation with our credit card company.

Buyer Beware as this company is all about Bate & Switch

Your truly,
Ticket Network Victims

Responses

  • Un
    Unhappy Ticket Network Victim Dec 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    In keeping with their reputation as "scam artists", Ticket Network have responded with another series of misrepresentations!
    For proof of this, I have attached an exact image of what was promised on their website - anyone with a basic grasp of English would interpret the "promise" as being for padded seats, first row. Unless we are meant to read into this that there is ONE padded seat for the entire ADT club?
    The exact copy on their website advertised the following (the "Padded seat" and "First row" references were conveniently left out in their "response" above):
    VIP Area/Club Lounge access included. VIP Parking included. Padded Seat. Includes VIP entrance to event. VIP access included. Food and beverages (including beer and wine) included. First row.
    Note the missing copy in their above response to our complaint:

    Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.

    Secondly, nowhere in the site copy did it indicate" General Admission" - see for yourself on the image. The very first mention of GA appears on their confirmation email - AFTER they have banged your credit card. (see image)
    Thirdly, they did no email us an explanation. In fact, their call center agent hung up on me when the conversation got heated, with her constantly interupting me and refusing me the opportunity to explain my displeasure. Fine service indeed.

    Finally, we have a child with special needs - this game was his Xmas present. We have been contacted by at least one Florida newspaper at this point as a result of Twitter. Universal Events (the "reseller) have offered to "negotiate" with Ticket Network on our behalf but have not come back to us at this point despite us providing ample proof of the misrepresentation. I have no doubt that the press locally will have a field day with the story when they interview us on our arrival in Florida on Monday. We will also be contacting local radio and television with our story - through our extensive contacts in media.
    At this point, we are sufficiently enraged that nothing short of a full refund on the tickets wil stop the Tsunami of negative attention we are about to focus on Ticket Network and their unscrupulous business practices!

    0 Votes
  • TicketNetwork Dec 22, 2011

    Hello! I am an employee of TicketNetwork responding to the customer above. We're sorry to hear about the problems and confusions the customer experienced in regards to his order.

    Briefly, the customer ordered tickets marked as being the following:
    Event: Florida Panthers vs. Montreal Canadiens Dec 31 2011 6:00PM
    Venue: Bank Atlantic Center in Sunrise, FL, United States of America
    Section: ADT GA Row: GA
    Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.

    As you will notice, the tickets ordered were for the ADT Club at the venue and the tickets were also marked as being GA -- which means "General Admission." General Admission means that ticket-holders will access places in the area allotted (ie: the ADT Club) on a first-come, first-serve. This is in contrast to so-called "reserved seating" wherein customers purchase specific seats which they are guaranteed to access (eg: section 104, row 5, seat 4). GA tickets are almost always standing room only (which is typical especially for tickets for the Floor section of venues).

    In this customer's case, he purchased tickets that allowed him access to the ADT Club, where there would be seating located for clientele. However, because the tickets were General Admission, the customer wasn't guaranteed access to a seat -- he was guaranteed access to an area in which seats are located. Those seats that did exist in the club would be accessed on a first-come, first-serve basis by the people allowed access to the ADT area. (This is how most "clubs" work at venues in the United States and beyond -- general access to the club wherein seats are available.)

    On another note, there is no mention on the ticket listing that the tickets concerned guarantee front row seating -- the seller would have specified this on their ticket listing if that were true, because it would be a great selling point for the tickets.

    Additionally, the above has been previously explained to the customer in an email, to which we have awaited a response, but have not yet received one. We would also have been happy to help the customer out with his order initially if there were any confusions about the tickets beforehand.

    We'd also be happy to offer the customer a discount for the misunderstanding, but I'm afraid the seller of the listing advertised the tickets correctly.

    0 Votes

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