I phone your customer service number to assist me in an issue i had with a recent online order. My card was charged twice for an order I placed 6/2019. Per my financial...
I purchased some tickets but the site said that I had insufficient funds and that my card information was put on hold. When I called the bank they said that the money had already gone through. I wanted to cancel my ticket order Bc when my card didn't go through my husband bought the tickets on his card. I really need my money back. There is no need for me to have 4 tickets when I only need one. The no refund policy stinks for people who are in my situation.
Absolutely everything is horrible. including the most important department - customer service. No respect for customers at all. To talk to someone of them you have to wait and be on hold for more than 40-50 minutes to then hear they can't help you.
If you for some reason want a refund, good luck then. Maybe they work like a crap, but money is something they will fight for till the end.
I would recommend you to avoid them at all costs.
I purchased tickets in April for a September 12th concert. This company was a direct link from what I thought was the website for the venue. I paid over $700 for 4 tickets (inc service charge); when I went to print the tickets I discovered the face value of the tickets were $55 each! I was scammed out of approx $500. When I tried to call to get a refund for the difference, I was told that because I clicked on download, I had agreed to their terms & conditions on their hidden fees.
I purchased two Katy Perry tickets for $223.83 and for $252.49 on May 19, 2017 and never received my tickets or a refund. I am filing complaints with the BBB and www.complaintboard.com as I have spent over 12 hours on the phone speaking with 29 representatives including two managers only to be given the run around over and over and over again. Today is September 3, 2017 and after speaking with my 29th rep I was told to send an email to [protected]@mytickettracker.com because the rep doesn't have access to send emails. This has been by far the worst ticket experience I've ever had and would not only not recommend this company, but tell anyone thinking about buying tickets to NEVER buy tickets through this company as they are the worst company I've ever dealt with in my life. I feel violated, ripped off and that they not only don't care, but as if it's funny to them! I will update this if and when anything ever happens, but after more then 12 hours wasted of attempting to get my tickets that I paid for 3 1/2 months ago, I don't see much hope and want others to know how bad this company is before buying anything from them. Feel free to contact me directly with any questions.
I bought $1700.00 worth of NHL Heritage Classic tickets. I got 2 early, the other 2 were suppose to be at my house on October 18, 2016. Never arrived I spent over 20 hours on the phone between the 18-21of October trying to get my tickets. I was told they would be at my house by the 20th, never came, then the 21st never came. I Made phone call after phone call. E-mailed customer support several times only to be told mistakes happen. On the 21st of October I again phone to see where my tickets were. the first person told me she would phone back in about 45 minutes so I could print of my tickets. 2 hours later nothing, Phoned again only to get the rudest, most ignorant customer service guy yet, he told me the tickets would be at the motel and I asked him if he was sure...he hung up on me, so my son and I drove the 10 hours hoping the tickets were there. Ticket # [protected] never came at all. Thanks to stub hub my son and I did get to the game as for Ticketnetwork I will NEVER order tickets from this site again and will recommend to everyone I know to avoid this site as well. I also ordered 2 IL Divo tickets for November and Ticketnetwork as informed me that these tickets may not be valid anymore as the other company( Universal tickets) Ticketnetwork doesn't deal with anymore. How the hell can you sell tickets, take the peoples money and 3 months later say oops sorry tickets may not be valid. Wow really shady company and to not receive any customer service e-mails, call backs, or even offer to help in any way is disgusting to me. If your company makes mistakes why am I paying for it. All the stress, long distance phone calls and not even a sorry just don't talk to me way to handle the situation. Like I said I will never buy tickets from this company again!!!
I bought Blink182 Pit tickets from a resale site that claimed to have them back in June. 3 Days before the concert in August they tell me they cannot give me the seats that I paid for. Now these are hard to get seats and were expensive, and the money was already taken out of my account. But I could have spent these last 2 months looking for the seats I wanted if they would have came up front and say they did not have the tickets. Now I am unable to get any Pit seats because it is to close to the show.
The resale site eventually led me to TicketNetwork, the original seller of the tickets. The resale site was a middle man. So TicketNetwork basically sold me tickets they never owned back in June, took the money out of my account, then 3 days before the show said they did not have the tickets I purchased but you can have another set.
The fact that this company can operate in this fashion is completely ludicrous. I will never recommend getting any tickets from this site or dealing with their support on the issue. The seats I got were not what I originally wanted, and them waiting 2 months to tell me they did not have (What I already paid for) robbed me of that time to spend looking for the seats I wanted
I have purchased a ticket from TicketNetwork and was supposed to receive it by mail, but that never happened! I contacted customer service numerous times and they promised that I'll get my ticket before the even, but I never got my ticket and missed the even! And these scammers refused to give me a refund! I'm absolutely disgusted with TicketNetwork! This is the worst experience I've ever had! Never again!
I ordered a ticket from www.ticketnetwork.com and was very excited. I really wanted to see the concert, it was my dream! So I arrived at the concert and only then I found out that there were 5 more people with the same ticket as mine! Security never let us in! So I paid big money for a concert I couldn't even see. I immediately contacted TicketNetwork customer service and demanded some explanations. They were totally rude and said that it was not their problem! They scammed 6 people, robbed us and run! This place should be shut down!
I have purchased a ticket from www.ticketnetwork.com and paid over $200 for it. I ordered in advance and there were many tickets available. Several days later they contacted me and told that there was made a mistake and there was a bug in their system. There were no tickets left and they offered me a full refund. Well, at least they were honest, but still, I'm extremely disappointed. I was so happy and excited when I made my purchase.
Back in December I bought two tickets from TicketNetwork. That was a Christmas gift for my wife. They said that I'll receive my tickets by mail. Well, I waited and waited, but nothing ever arrived. So I contacted their customer service to check on my tickets. Their representative promise to call me back but he never did. On the day of the concert still never heard from anyone so I called again. They apologised and said that my tickets were cancelled. They returned my money back, but still I was very disappointed. They ruined my surprise gift. I will never use TicketNetwork again!
On January 18, I saw on facebook 3 bands coming to Maryland Heights MO July 16. I clicked on what I thought was Live Nation but really it was Minnetonka Tickets LLC but really wa...
I ordered 4 tickets and paid $530. Seats were terrible. We ended up sitting on the second row from the very back in the top section. At first the tickets were only $30 which mean people paid a lot less than what I did and got better seats. I paid $530 and expected something else! That was a surprise for my family, but they ruined everything. I will never buy tickets from this company again. Lack of information as far as what I was paying for. I thought more money meant better seats, but apparently it doesn't.
On December 10, 2015, I purchased two tickets from Ticketnetwork. The tickets were sent over to me by mail. But the time on the tickets was wrong and I noticed it only few days later when I printed out the tickets. I contacted the company and explained what happened. The customer service agent who I talked to assured me that the tickets were actually fine. He said that time factor was okay too and the scanners at the door would know that the tickets are alright. But when the tickets were scanned it showed that they really messed up with the time. I told the man that I had spoken to Ticketnetwork customer service about the time on the tickets and they assured me that there would be no problem. He told that he was very sorry but he could not let us in. Horrible liars! Will never use them again!
My wife and I wanted to surprise our children and decided to buy Disney Land tickets. On this site tickets were 50$ per ticket. So we bought four tickets for the whole family. Also paid a delivery fee 10$. The total amount of our purchase was 400$ plus the 10$ delivery fee. So we received the confirmation email, but there was written that the whole sum was 500$. They added 90$ for nothing. But when we paid there was no information about it on the screen. But that's not all. They took our money and didn't send us tickets. We ordered tickets for 11:30am but there was no delivery. I called them to ask about the ticket and to inquire about the charges. The man on the phone was very rude and impolite. He said "well, if you had problems with charges, you should have called us earlier. And remember, it was you who agreed to the charges. And I don't know anything about the tickets. Be patient." I just dropped the call. But the checkout screen clearly stated 400$ plus 10$, I saw it with my own eyes. Yes, I agreed with that, but I expected some tickets. No money, no tickets! Shame on them, very bad company!
I live in Paris and I really love baseball. So I've decided to go watch a baseball match in real life while visiting Boston. All tickets were sold but there were few left on ticketnekwork. I was extremely happy about it and bought a ticket using this site. I paid money and wanted to download the ticket. But when I did, nothing happened. I contacted customer service and they said there was a technical problem, but they'll will fix it soon. The next day I tried to download age, but same thing happened. I contacted the customer service every day, but agent told me not to worry and I will get my ticket in Boston. Well, I arrived, but still could not download! On the day of the match they called me and told that they can't fix the problem and can't give me my ticket, but will make a refund. I was so disappointed and upset. The worst part is that they never returned my money. They also don't answer my messages. This is the worst service ever!
We purchased super bowl tickets from this unethical company in sept 2014. They kept delaying the pick up date for the tickets, until they finally pushed It back all the way until the day of the game. Now they are telling us they no longer have our tickets because the stadium is oversold and will give us a portion of what we paid for them. Yet they still have tickets available on their websit...but for $9, 000 more than what we paid for them-each ticket! We are out thousands of dollars because of how expensive the flights, hotel and rental car are for the special event. I have never felt so betrayed. Do not buy from this company! I think they wait until the last minute so they can try to get more money for your ticket and then tell you, oops sorry. Devastating...
This company was awful. My tickets weren't going to be delivered until 5 hours after the concert so I had to stop the tickets where they were at in route and drive 2 hours to pick them up so I would receive them on time which completely ruined my plans. I was told they would be shipped immediately and they waited until Monday when Fed ex does ship out Friday evening and Sat. Then I still wasn't going to receive them until Friday! If I hadn't wanted to see the concert for years I wouldn't have went to the hassle. Plus they charge a lot per ticket, an extra almost $200 dollars.
Do not use this website. I spent $2500 for tickets to an nfl game on this website. They were not listed as indoor seats but when they arrived they said indoors on the tickets and i found they were, in fact, inside. This was not what i wanted. I looked elsewhere on the internet and every other website i found listed them properly. When i called to try to exchange or refund or resell they refused to be of any help and were incredibly dismissive. I understand that this was at least partly my fault but it was the way i was treated that leads me to post this negative review. After 3 phone calls and 45 minutes on hold they expressed zero interest in helping me and denied any culpability for the situation what - so - ever. It was an unbelievably frustrating experience from a customer service perspective.
We purchased 4 tickets $296 each to the Eagles/Lake Tahoe, NV for August 30, 2014. The price for the tickets is $296.00 per ticket AND a $74.00 service FEE per ticket. At the time of the order I thought the $74.00 was the TOTAL service fee (25% fee charged per ticket). In addition there is a $15.00 standard delivery fee. This Ticket network is "scalping" tickets...$296 fee for what? Thank you. Megan Warren/[protected]
I purchased tickets via ticket network.com for wicked for march 2013 at the bob carr perf arts ctr.in orlando - i paid $231.00 for 1 ticket plus 42.00 for handling plus another...
Ticket Network is LEGALIZED EXTORTION. BEWARE!! The tickets we order by phone were $39 plus additional handling fees equaled almost $50 per ticket. Received the tickets and discover they were only $15 each at face value! I called the company and asked why they had charged my almost $40 per ticket when they were 15 dollar tickets. The lady I spoke with was very rude and basically shut me down by re-explaining all their legal extortion language. I told them I was going to report the to the BBB and the Attorney General's office and anyone else I could think of and they said OK...guess they have heard that before and just don't care because nothing ever stops them from ripping off the next victim.
It is very interesting to me how they come up as the company to buy from when you have not listed ticket sellers just the name of the team.
BE WARNED TO NEVER USE THIS SITE FOR PURCHASING ANY TICKETS!!!
I accidentally purchased tickets for The Book of Mormon on this site - First mistake, was that I didn't use the trusted, tried and true http://StubHub.com site that always stands behind your purchases!!!
Within minutes of receiving my email confirmation from my purchase with http://TicketNetwork.com I realized that I had purchased tickets for the wrong day... I was planning my trip to NYC 2 weeks later and I called them immediately to ask them to switch out my tickets or refund me, so that I can buy tickets for the right day. BUT, they told me that I needed to contact the actual seller - This is where it all went wrong. A very SHADEY company called Bryant Entertainment Services in New Jersey... Some guy who refused to give me my money back said, "Too Bad!" He then told me that I needed to contact TicketNetwork again, because they are the broker.
I called them back and spoke to a guy named Drew who told me to write customer support an email with my case to see if they might be able to refund me... Two days went by and no answer. I did get an email with a FedEx confirmation telling me that the USELESS tickets would be arriving to me on Wednesday. I responded with the same request for a refund and said that i didn't want these tickets and to place contact me... NOTHING.
On Wednesday (today) I called my bank and we called TicketNetwork's customer support together... the very rude customer support agent told me that their policy is that they DO NOT refund online purchases and that the purchase is final. I then asked her for her name and asked to speak to her supervisor, to plead my case. She said to me, "If you don't stop taling sir and listen to what Im saying I will hang up on you." She kept speaking bout their policy and I asked again to speak to her customer service supervisor and she hung up on me.
Whatever happened to the good old American business proverb, "The Customer is Always Right?" I would have expected a lot more from such a large company.
The reason to write this email is to WARM EVERYONE TO NOT USE TicketNetwork or Bryant Executive Services! Use http://StubHub.com instead... They stand behind your purchase and they will refund tickets if you make a mistake and have excellant customer service... I will never veer away from them again!
TicketNetwork is operating a scam. I purchased 2 tickets after looking at the venue map. I received an email confirming that I'd indeed purchased two tickets in Section A Row J (12 rows from the stage). The tickets I received in the mail were in the 2nd Balcony A, Row H (2 rows from the ceiling). I was told by TicketNetwork, "Well, we never specified *which* Section A your seats were in, " and they refused to refund my money. At the concert, I met 8 other people in the nosebleed section who had been victims of the exact same scam. Certainly we represent a small percentage of people who are being ripped off by this company. I am contacting the Oregon state attorney general's office this week, and am actively seeking others who have been victimized. Stay away from TicketNetwork!
TicketNetwork is operating a scam. I purchased 2 tickets after looking at the venue map. I received an email confirming that I'd indeed purchased two tickets in Section A Row J (12 rows from the stage). The tickets I received in the mail were in the 2nd Balcony A, Row H (2 rows from the ceiling). I was told by TicketNetwork, "Well, we never specified *which* Section A your seats were in, " and they refused to refund my money. At the concert, I met 8 other people in the nosebleed section who had been victims of the exact same scam. Certainly we represent a small percentage of people who are being ripped off by this company. Stay away from TicketNetwork!
3 days ago, I purchased 2 floor seats for a Hornets bball game. My CC gets charged. Next day, I recieve an email saying those floor seats are not available would I like to buy seats 15 rows higher for $15 less than what they sold the floor seats. I tried to call the company and complain but they NEVER answer the phone number they provide. I email the company and they dance around saying they are a third party retailer and don't actually have any tickets. So, then the next day, I use www.seatgeak.com and well what do you know, those same exact floor seats are up again with Ticketnetwork as the seller. No only that, but they have 6 more floor seats right in the section of the Hornets sideline. So, I think, no way they try to screw me over twice. So, I buy the 6 floor seats and they charge my credit card almost $1000.00 Guess What? Today, I get an email AGAIN saying none of those floor seats are unavailable and would I like to buy seats 18 rows up for a "discounted" price of $20 from what I paid for the floor seats. I have tried calling their phone number multiple times and nobody ever answers. I leave messages with my phone number and nobody ever calls. I would avoid this company like the plague. They claim to be like eBay on another site. I am WAY more comfortable purchases tickets on eBay than this place. NEVER would I use this site with any confidence. They are simply taking your $$ without providing the product.
On 11 May 2012, i went on a ticket search via Google to buy Les Misreables tickets for my wife and I. The venue date was for 5 December. I came across ticketnetwork.com in my search, looked through the website, purchased two tickets for $125 each, that were to be shipped via FEDEX around the time of the venue.
Ticketnetwork.com accepted payment for the tickets ($250) and offered me the ticket insurance (through a different provider) that I also purchased at that time on 11 May 2102.
On 3 Dec 2012, with the event two days away, I called the box office of the venue to see if the tickets had been sent there by mistake, and they informed me that internet scams were common, that they only had an agreement through Ticketmaster, and that it was not uncommon for scalpers to make multiple copies of E-tickets and sell them off. During this conversation i went through my Emails and discovered that i never received a confirmation email of my purchase for the tickets. However i did recieve an email confirmation of the insurance purchase.
So I used the Insurance Customer Service number to obtain purchase information on the ticket seller (ticketnetwork.com) and obtain a customer service number for ticketnetwork.com. I called this number and i received a recording asking for my purchase number (which i did not have because ticketnetwork.com never sent the confirmation email) and got nowhere. So i called their [protected] number again and took the the "all other questions" option #3, followed by #4 and was put onto a
"a representative with wbe right with you" holding list that told me I was second in line.
After waiting on the phone for about 30 min and begining to think i was being dropped into a "Call-Wating Black Hole", i decided to call on my cell phone and go the same rout to where i was already on hold. And guess what??? i was also second in line on my cell phone too. Amazing.
Anyway, after about an hour, i was surprised to find a live person answer the call. As it turns out, between the purchase date and the venue date, the company that ticketnetwork was planning to buy the tickets from went out of business and that the no longer could provide the service that they were contracted to provide AND that i paid for. They told me that if i wanted my money back, that i had to contact my credit card company and place a charge back order.
I then asked "What about the 125% guarantee?" They said it didnt apply in this case because their vendor went out of business and they did not have a way to recoup thier costs. I asked, how that applied sinc the first bullet about their 125% Guarantee page stated, and i quote "•Your order is accepted by, but not delivered by the seller"
In this case the seller accepted my order and my money and definately did not deliver. Again the ticketnetwork.com rep told me to contact the creditcard company to get my money back.
Truth be told, i have no way of knowing if the vendor company ever existed beyond a name on paper, nor to i have any reasonable beilef that ticketnetwork.com didnt just generate their own positive online reviews. I am not confident that this is a legitimate company.
I purchased tickets to the SAM SFA football game on the Thursday before the game and the site only gave me the option of Federal Expressing the tickets charging me $25.00 to do...
Stay away! We went to our concert and were turned away because they lost power. Later the venue put the show on anyway. TicketNetwork.com give money back if the show is canceled and no reschedule so they told us that since it wasn't technically "canceled" we were out of luck. They then referred us to who they got tickets from or back to the venue. If this is the case I could have gotten them myself from the 3rd party...or my tickets would have been covered had i gotten them from the venue. THERE IS NO REASON TO PURCHASE FROM THIS COMPANY. Save yourself the trouble and get them direct so they don't hose you for $200+ like me.
They are a hub basically for legal rip offs, their 3d party sellers are all part of the group, not really 3d party as I talked to the "actual" seller who tried to convince me it is ok to by $5 tickets in the nose bleed section and list them as front row for $17. The unsuspecting spouse who knows nothing, except she wants to surprise her hubby with tickets to a game, thinks wow that's a good deal, then learns she bought $5 front row tickets way up in a specific section, not front row tickets as they state in the comments. Just a bunch of ### ripping off people, stay away. No they could care less when you call, they actually said we're like a grocery store, thats our mark up, we think it's fair and not our fault front row can mean many things...stay away.
I ordered two tickets for my fathers birthday, and was sent the wrong tickets. I double checked my receipt and my bank account to make sure I wasn't mistaken. I wasn't. When I called there was no answer, and I left a message and sent an email. I sent an email explaining my situation and got a response two days later attempting to convince me I received the correct tickets. I continued to explain myself and was simply told there was no chance that they were wrong. I never received a refund or the correct tickets. I paid $160 for the tickets themselves and more than $50 more in service charges and shipping fees. The tickets I received were $40 tickets and in the back of the second balcony. Ticketnetwork is more concerned with "being right" than making sure their customers get the tickets they paid for. Do not ever use this site, you will be cheated out of money and no one will help you.
Purchased what I assumed to be overpriced tickets, which I understood were sold by another company, Top Shelf Tix. As the other complaint suggests, when I call "top shelf tix" no one answers the phone. i have emailed them and Ticket Network and no one will respond. The problem is that I specified a New York address for delivery of these tickets, but the tickets are being delivered to California through FedEx. Given the agreement the TN had to ship to NY, and the price I paid for shipping ($15) I believe this should be handled bythem. But no one at either company will help me.
Advertised front row tickets with padded seats in the ADT lounge at the Sunrise Centre for the Florida Panthers Hockey game on December 31st, 2011. Sold us 8 tickets that turned...
JUST RECEIVED OUR FED EX ORDER WITH TWO PAUL BRANDT CONCERT TICKETS ORDERED FROM ticketnetwork.com. WE ARE SHOCKED THE TICKET PRICE PRINTED ON THE TICKET WAS $34.50. PRICE BILLED TO MY CREDIT CARD WAS $370.82! THIS PRICE INCLUDED A $52.82 SERVICE FEE. BUYERS BEWARE!!! MY FAULT FOR NOT CHECKING OTHER SOURCES FIRST. WE WOULD UNDERSTAND THE PRICE IF THE CONCERT WAS IN A DAY OR TWO, BUT THE CONCERT IS THREE MONTHS AWAY AND IN A NO ALCOHOL ZONE!!! THIS SUCKS. NO FUTURE BUSINESS FROM US OR ANYONE WE KNOW TICKETNETWORK.COM! UNBELIEVABLE. THIS COMPANY ALSO HAS A WEBSITE UNDER tickettitans.com. RIP OFF!
I bought tickets through Ticket Network for a concert and they got them through Song Ticketing. I didn't know this until my tickets were purchased?. I realized the same days within a few hours that the tickets were overpriced|. I called Song Ticketing but they don't answer their phones they just allowed voice messages?. I then contacted Ticket Network and they acknowledged the tickets sold to me were overpriced and offered 10% discount towards my NEXT PURCHASE, they wouldn't cancel my order and they didn't want to apply the 10% discount towards my already purchased overpriced tickets/. To even talk to a manager at Tickenetwork it took me about 3 days and lots of time holding on the phone:. Bottom line i was told i was responsible for everything because i agreed to the terms and conditions when purchasing the tickets and there was NOTHING they could do for me:. No compromise/. I over paid them about $150 dollars and FedEx services for tickets that i could have printed myself! SUCH A RIP OFF!!
Ticket Network, owned by Donald Vaccaro, is a sleazy company that enables other sleazy ticket brokers to scam unsuspecting people. They have been investigated by the Attorney...
Very Poor, and very disappointed in my experience. Rude customer service rep, and supervisor. the supervisor threatened me with a lawsuit if I left bad feedback about the company. Also the 18.75 service charge a peice for four tickets is rediculous. Then minimum shiping cost is starting at $25. .
I purchased 3 tickets for the Rockettes in Kansas City. When we got there I discovered the tickets were for New York and I was also charged for a personal audience with the...