TicketSales
Reviews and Complaints

ticketsales.com is a rip-off. Partially my fault for not confirming their reputation prior to the purchase of concert tickets, from what I thought was the concert venue. Turns out to be a third party ticket sale. There was no evidence of this fact through the purchase process, nor of the exorbitant service charge until check-out. I ended up paying $776.34 for tickets that cost $339.36 at Ticketmaster. Fine print says all sales final. I'm pretty angry. I contacted ticketsales.com for some resolution. Silence!

Promised a suite and no such seats exist. It is a scam from the get go! They pay no doubt a lot of money to get reviews even down to a conflicted bbb reviews that says they are accredited and they are not. It shows them being a a+ rated company and actually have a rating of a f even though they are not accredited. Bbb takes the time to rate them because of high volume of compaints. They way overcharged me for tickets with a markup that is no disclosed until you get your cc statement. Absolutely nobody there to take phone calls and the chat box that is being tended to is there solely to let you know that under any circumstances you will not get a refund, apparently even if your concert has been cancelled. Do not make this mistake unless you want to give your money away. Some reviews say they would rate as a zero if they could but actually it would be more like a negitive number!

I usually don't mess with 3rd party sites, but I got stuck with TicketSales.com and it was a hot mess. I ended up paying double what I should have for my tickets. And then, when I got to the venue, they wouldn't let me in because the tickets had someone else's name on them. I was so mad! I called their customer service line and had to wait on hold for like 20 minutes. They didn't do anything to help me, just said they'd "look into it" and gave me a half-hearted apology. No refund, no nothing. I missed the first act and was so bummed out.

I tried to follow up with them a few days later, but they wouldn't let me talk to anyone who could actually help me. All I got was the same old story from their customer service team. They were no help at all. It's like they don't care that they sold me tickets from someone who wasn't even the real owner. It's shady and messed up.

I'm still trying to get my money back, but it's like pulling teeth. They won't give me a refund and they won't let me talk to anyone who can actually help me. It's so frustrating! I wish I had just bought my tickets directly from the venue. Don't make the same mistake I did. Stay away from TicketSales.com!

I've been trying to get some help with ADA tickets from TicketSales since early this morning, but I haven't received any response yet. I'm disabled and I've been waiting for years to see Elton John, my favorite musician, on his last tour. I don't want to miss this opportunity, but I can't afford the regular tickets and I need ADA Accessible Seating. I've left my name and phone number four times already, but no one has called me back.

I'm on disability and I don't have much income, so it will take me a year to save enough money to pay for the tickets. I'm permanently disabled for over 20 years and my life is very hard on a daily basis. Going to this concert would mean the world to me and I should be able to enjoy one thing in my life. I haven't even been on a vacation since 2002, when I visited my uncle in Illinois who was dying. It was so important to him and me that I got there in time to see him before he passed away.

I'm hoping that TicketSales can help me with ADA Accessible Seating and less expensive tickets. I would appreciate any help you can give me to make my dream come true. Thank you for your assistance with this request. My name is Christine Rogers and my phone number is ***285.

My event is in just two days, on January 6th, and I am feeling pretty stressed out. I ordered my tickets way back in October, and I thought everything was all set. But when I clicked on the link to access my tickets on January 1st, I ran into a lot of problems. I tried using multiple browsers, both on my phone and my laptop, but nothing seemed to work. After several attempts, I finally decided to contact customer service for help.

At first, the customer service representative I spoke with told me to try everything all over again. But when that didn't work, they said they would send me a new link and to try again tomorrow. I did everything all over again, but still, the link wouldn't work. I was starting to get really frustrated. Then, on Monday, I spoke with another customer service rep who told me that I hadn't "exhausted all of my efforts" yet and that I needed to be patient and wait until it got closer to the venue.

The next day, I chatted with yet another customer service rep who seemed really helpful. She suggested that we try using a new email address, which didn't really make sense to me, but I was willing to try anything at that point. Unfortunately, I still didn't receive a new link. She then told me that it could take a couple of days to "convince the seller to reissue the tickets," but she assured me that I didn't need to worry because they guaranteed my tickets.

Today is Wednesday, and I still don't have my tickets. I spoke with a third customer service rep who told me to be patient and that the tickets might not arrive until right before the show starts. I was really upset when they told me that they couldn't guarantee my tickets, especially since I had paid for them over two months ago. The show is sold out, and I'm starting to worry that I won't be able to get in.

I noticed that the TicketSales team asks everyone for their order number, so here's mine: Order# ***.

Overall, I'm feeling pretty frustrated with the whole experience. I understand that things can go wrong, but I wish that the customer service reps had been more helpful and reassuring. I hope that I'll be able to get my tickets soon and that everything will work out in the end.

I gotta say, I'm pretty disappointed with TicketSales. I was trying to get a VIP parking pass for a Dave Matthews Band concert at Jones Beach, and I ended up spending over $115 for it. But when they sent me an email with a link to accept the pass on Ticket Master, nothing happened when I clicked it. I even talked to Ticket Master and they said there was nothing on my account to accept. And get this - apparently parking passes aren't even supposed to be transferrable! So what was I even paying for?

Anyway, TicketSales sent me another link, but when I clicked on it, I got a message saying the offer had expired or been withdrawn. Like, what the heck? I paid for the pass, and I didn't even get a refund on my credit card. And there were still days left before the concert, so how could it have expired already?

I tried to get in touch with customer service to sort things out, but they just kept telling me to accept the pass on Ticket Master, even though I kept telling them there was nothing there to accept. And then, out of nowhere, they just stopped responding to my emails. But now they keep emailing me with these "special offers" for other events. Like, are you kidding me? You can't even give me the thing I paid for, but you expect me to buy more stuff from you?

Honestly, I wouldn't recommend TicketSales to anyone. They're just trying to keep my money without actually delivering the product I paid for. It's pretty messed up if you ask me. So if you're thinking about using them, I'd say avoid them at all costs.

So, I was browsing TicketSales.com and found the concert tickets I was looking for at a sweet price of $35. I didn't end up buying them right away, but three days later, I went back to the site and saw the price had jumped up to $115 for three tickets. I clicked on the "I agree" button on the next page, and in the little disclaimer, I saw the price was actually $324.84! I was so shocked that I accidentally clicked on the submit button (I was using my phone and almost dropped it). I immediately contacted their chat support to get a refund, but they said they couldn't do that. I then called them and asked to speak with a manager, but they also said no refunds were possible.

Now, I know I clicked on the button, so it's my problem, but come on! The tickets are available on two other sites for $52.50 CDN each, and there are tons of them! I understand scalping, but how can they charge such high fees when there are still plenty of tickets available? Who in their right mind would willingly click on that button? When I spoke with the guy on the phone, he told me the ticket price was $82.50 each, plus $7 for delivery, and a whopping $71 for a service charge! $71 for emailing me tickets? I can pay only $10 for a service charge on Ticketmaster.ca. How is this company still in business? Honestly, take my advice and stay far away from them. My final cost was $417 CDN, which should have been $180 (and still can be for many of you). It's daylight robbery!

My experience with Ticketsales.com was absolutely terrible. I was redirected to their website from Ticketmaster, and I thought I was buying from a reputable company. However, I ended up with this broker, and I still don't know how it happened! I spent almost $500 on multiple tickets to a concert, but I never received them despite trying multiple times. I spent approximately two-and-a-half hours on the phone with representatives of this so-called company, who kept giving me the "good news" that my tickets were allegedly being transferred to me. They directed me to various websites and apps where I could receive them, and even had me set up extra accounts with alternate email addresses. However, I could never receive the tickets, and it was a frustrating experience.

Finally, when I asked for a full refund, I was told that their TOS put the onus on me, and I would not receive a dime! I was shocked and felt cheated. I have a word for that, and it's called FRAUD. I was so angry that I opened a case with the Better Business Bureau and simultaneously with my credit card company. It was only then that I received a full refund and an apology within a week's time. However, it doesn't do much to help me as I have multiple disappointed would-be concert attendees to deal with, and a LOT of bad feelings towards this company.

I will never, ever do business with Ticketsales.com again. If I could leave zero stars, I would. It was a terrible experience, and I wouldn't recommend this company to anyone. It's important to be careful when buying tickets online and to make sure you're dealing with a reputable company. Don't make the same mistake I did!

I gotta say, I had a pretty rough experience with TicketSales. I was super excited to see a show in February 2022, so I bought my tickets from them in December 2021. But then, on February 2, I got an email saying the show had been rescheduled to May 26. Bummer, but I figured it was no big deal. The email said my tickets would be delivered two weeks before the show, so I just waited patiently.

But then, on May 2, I got another email saying the tickets wouldn't be delivered until two days before the show. Okay, fine, I can deal with that. But then I got three more emails saying the delivery was delayed even further. I was starting to get a little worried, but I figured they knew what they were doing.

Fast forward to May 26, the day of the show. I still hadn't received my tickets, so I contacted TicketSales to see what was up. They told me I'd get my tickets at least two hours before the show, so I waited. And waited. And waited some more. Finally, 30 minutes after the show started, I contacted them again because I STILL didn't have any tickets. That's when they dropped the bombshell on me: the show had been cancelled.

I was pretty upset, as you can imagine. They tried to offer me store credit, but I wasn't having it. I insisted on a full refund, and after some back and forth, they eventually agreed. But they wouldn't give me any idea of when I could expect to see my money back.

Out of curiosity, I looked up when the show was cancelled. And get this: it was cancelled on February 26, 2022. That's TWO MONTHS before they even told me about the rescheduling. I felt like they had been leading me on this whole time, and it really rubbed me the wrong way.

In the end, I had to call Visa and dispute the charge. I wasn't sure if I'd ever see my money again, but Visa processed the dispute right away. I'm just glad I got my money back.

All in all, I'd say TicketSales.com is a total scam. They kept me in the dark about the cancellation, and they held onto my money under false pretenses. I wouldn't recommend them to anyone.

Our experience with TicketSales was a complete disaster. We had planned to surprise our kids with tickets to see "Frozen" 10 months in advance, as a special Christmas gift. However, the week of the event, we still hadn't received our tickets. My husband spent hours on the phone with their customer service team, but the wait times were incredibly long and it was difficult to get through to anyone. When we finally did speak to someone, they simply told us to check our email for updates. Unfortunately, we never received any emails from them.

After several frustrating live chats with their team, we were told the day before the event that there was nothing they could do to help us. My husband was persistent and managed to get in touch with a helpful representative who promised to cancel the barcode on our original tickets and issue us new ones that we could pick up at the Eccles theater. We were relieved and grateful for her assistance, and she assured us that we would have our tickets in time for the show.

However, late the night before the event, we received an email from TicketSales that shattered our hopes. They informed us that they were unable to issue us new tickets and that we were out of luck. Our children were devastated, and we were left feeling angry and disappointed.

We had done everything right by ordering our tickets so far in advance, but TicketSales failed to deliver on their promises. They waited until the last minute to send our tickets, and when they were lost in the mail (or so they claimed), they refused to take responsibility or offer any real solutions.

Overall, our experience with TicketSales was a huge letdown. We would not recommend this company to anyone, and we will never use their services again. It's a shame that such a simple thing as ordering tickets for a show could turn into such a nightmare.

This company is just terrible, I had such a bad experience with them. First of all, the prices they show are just plain wrong. They say "starting from $30" but then when you go to buy the tickets, they're actually $96 each! And you can't even see where the seats are. The text is so small that it's impossible to read, and they don't even tell you about the fees until after you've already bought the tickets. And then they don't even confirm the total price! It's just a terrible user experience.

When I finally saw the total price, I was shocked. I tried to cancel the purchase, but they just gave me a robotic response saying there was nothing they could do. It was such a disappointment. And to make matters worse, they sent me 3-4 emails with different instructions instead of just consolidating everything into one email. It was such a headache!

I would never recommend this site to anyone. They charge way too much for tickets that are actually way cheaper on other sites. It's a total scam. I feel like I got ripped off and there's no way to get a refund. This company has no customer service skills whatsoever. I will never buy tickets from them again. If I could give them zero stars, I would. So be careful and don't use this site.

I gotta say, I had a pretty bad experience with ticketsales.com this week. I was looking for tickets to an upcoming show and the first website that popped up was ticketsales.com. I didn't realize at the time that it wasn't the official website for the venue's ticket sales. Silly me, right?

So I went ahead and bought the tickets, but then I got an email saying that they wouldn't be sent to me until a week before the event. I mean, come on, it's four months away! That seemed pretty ridiculous to me. And then I found out that ticketsales.com is actually a third-party seller, meaning they don't actually own the tickets themselves. They just list tickets that other people have bought and are trying to sell.

Well, imagine my surprise when I went to the venue's website and found the exact same tickets I had just bought on ticketsales.com for a much lower price. And they were available for purchase right then and there! So I'm pretty sure that nobody actually owns the tickets I bought, and I'll never actually receive them.

I tried to contact ticketsales.com's support team to see what was going on, but they just kept insisting that everything was legit and that I'd get my tickets when the seller had them. But I don't think that's ever going to happen. So I went ahead and bought tickets directly from the venue's website and got them in my email within hours. So clearly, anyone who's trying to resell tickets for this show doesn't need to wait until a week before the event to send them out.

Honestly, I don't think I'll ever see my money again. But I'm definitely going to dispute the charge with my credit card company and hope for the best. It's just a shame that there are websites out there like ticketsales.com that take advantage of people like me who don't know any better.