Thrifty Rental Car — toll administrative fees - most ridiculous charges I have ever incurred!
We rented a car in TX last month and yesterday I received a bill for tolls that we went through, with $90 in administrative fees from Thrifty! First of all, we had no idea how this toll thing worked. As we were going through the tolls and saw signs of tolls road, my husband and I kept asking each other where are the toll booths and how do you pay the toll. We have never seen tolls where there are no toll booths. Apparently, my husband declined some type of agreement for the tolls that would have cost $87 at the time of the rental and because of that, they are charging us $15 per toll, which adds up to $90 additional dollars. This is the most ridiculous system I have ever heard of and they are taking complete advantage of their customers! I am more than happy to pay the toll fees, but this administrative fee, per toll, is not acceptable. The Notice Number from Thrifty is [protected]. After calling and expressing how upset I was, they did reduce the fee to $48.20, but this is still too high. I could see paying one administrative fee of $15, if they feel they have to charge something.