The Salvation Army USA
reviews and complaints

I occasionally shop at the Salvation Army store #27 on Devon Avenue in Chicago. During my past three visits, I have requested to use a fitting room, for which you need an employee to retrieve a key from the manager and unlock. All three times the employees and manager have stated that both of their fitting rooms were not available (without explanation). I was simply told they were "out of order." Today, I again requested to use a fitting room, to which I was given a reply by a helpful employee named Josh, "Let me get the key." I was excited, since it seemed they had "fixed" the fitting rooms. Josh unlocked the door and I was about to enter - when the manager - Laura - intercepted my entry and said, "the rooms are out of order." I replied, why?" To which she said they needed to be repaired. I asked, "Why? what is wrong with them?" She did not answer me and rudely turned and walked away.

I continued shopping. When I came across another helpful employee, I asked, "What is wrong with the fitting rooms? They have been unavailable for over a month now." The employee responded, "we lost the key" to which I replied, "That is not what I was told." She then said I should speak to the manager - Laura. I did not feel comfortable asking Laura, since she was already rude to me once.

I have no problem being told a reason as to why I cannot use fitting rooms, but when I am lied to without reason and treated rudely, then something is wrong with the customer service! I will not go back to this store. With management like that - I am happy to spend my money elsewhere.

I had scheduled pick up today for some living room furniture that is is good condition as I told them when I called for the donation.
I have cats and there was some cat hair on one of the chairs... my vacuum hose had broken, so I could not get all the hair off of it.
When this guy came in he insulted me by say this furniture was in bad shape. I am appalled and insulted. I told him not to take it. Rude!
I got a hair roller and go all the cat hair off. The young guy with the old one said cat hair never comes out. That is BS!
This is free and you will sell it.
I live in a million dollar home, I am not some low class street person.
This is totally unacceptable.
And now he said he cant take the sofa sleeper couch because it h as a tiny rip on the bottom that cant be seen. And the china hutch he wont take because there is a little chip in one of the shelves. OH MY GOD. WHAT DO YOU PEOPLE THINK THAT YOU ARE? I AM SURE THERE IS SOME VERY VERY POOR PERSON OUT THERE THAT WOULD REALLY LOVE TO HAVE IT. THIS IS MESSED UP.

I WILL DO EVERYTHING IN MY POWER TO LET THE WORLD KNOW HOW INCREDIBLY SELFISH THAT THE SALVATION ARMY IS. YOU SHOULD BE ASHAMED OF YOUR SELVES.

Debbie Junot
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Becky Stuart at the Loveland Colorado facility said I could not pass out scripture at her facility. I told her that she does not do anything about people smoking in front of the store. City ordinance.
I told her she sells Halloween merchandise and that does not bother her. She enforces what she wants. Always against god. For Halloween; pagan.

I sent a letter to Karen Headquarters Denver.

Supreme Court ruled that passing out scripture is not soliciting. No! Giving away free Gospel tracts and talking to people about salvation are not the same thing as soliciting.
http://www.biblestudycourses.net/Christian%20constitutional%20rights.pdf

I appreciate all you do, and donate often. I also frequent my local store to buy merchandise to donate. I do also buy merchandise for myself occasionally. I did, today, purchase a couch. It was a great bargain and I am very thankful. It will go to a very good needing family. I am however very upset with my local stores staff and feel my issue needs to be addressed! I will write this letter, call the number and file a complaint with the BBB if it is not resolved in a timely manner.
Now to my point...
Like I said I purchased a couch today from the Taylor location, and the staff was NOT helpful at all and even rude. I do not understand why they can not help move furniture to the buyers vehicle...or at least help to get it out of the store. I am a capable person, but can not carry a couch out to the truck. NO HELP WAS OFFERED, they said it was prohibited...WHY? Damage to the item? Injured workers? Liability? PLEASE EXPLAIN!
OK...so I moved past that because I really needed this couch...THEN they wouldn't even let me take it through the back wide door! They MADE ME CARRY THIS BIG SECTIONAL COUCH THROUGH THE FRONT NARROW DOORS! RIDICULOUS! If they are not going to help...they should AT LEAST let you take it out better accessible doors! I am very frustrated about this and like I said I will be following up. This should be addressed!

I have traveled all over the country for the past 4ys staying at the "Salvation Army" in whatever state I visited ( A nomad for a min). By FAR! LAS VEGAS SALVATION ARMY IS THE WORST I EVER SEEN...(Recap) Manger (Rumored...might be true) got a Volunteer PREGNANT. And Brittany is HIGHLY HORMONAL BEING 7 1/2 months(not suppose tobe working or doing volunteer work under her medical conditions including mental. She has MACE PEOPLE KICK OLD PEOPLE OFF PROPERTY! OFF LINE FOR SITTING DOWN FOR A COUPLE OF MINUTES...HAS ALMOST TATALLY CONTROL OF THE SHELTER! MR. JOWAN SAYS NOTHING BUT BACK HER UP! EVEN WHEN SHE'S OUT OF CONTROL! SHE MACED A MAN FOR JUST STANDING UO FOR HIS RIGHTS! THEN SHE GOT 86 OFF PROPERTY THEN RETURNED 3DAYS LATER LIKE NOTHING HAPPENED. WHEN I COMPLAIN TO MR. JOWAN ABOUT HER BEHAVIOR...I GET NO BED FOR THAT EVENING...THEY WILL HAVE TONS OF BEDS AVAILABLE, but play cruel games when you start closing in on hidden non sense going on there! Women having sex in the bathrooms, worker are watching porn on the computer. Men walks into the WOMEN'S DORM WITHOUT ANNOUNCEMENT ALL THE TIME...LIKE PEEPING TOMS! Has a sexual relationship with Ryan the Director. Supplies are staggering. No tissue, no towels, no water in weeks. ( DUE TO SHORTAGE OF SUPPLIES, AND DONATIONS IT WAS ALSO RUMORED THEY ARE BEING LOOKED INTO FOR "EMBEZZLEMENT"! Disabled PEOPLE stand on the line in Sun (98-115 DEGREES EVERYDAY) for over 3 hours STRAIGHT! ...and if you move for water or a cig break or bathroom break you will lose your spot, AND HAVE TO GO TO THE BACK OF THE LINE! I have a back injury due from work as a Nurse for over 25yrs. That's how come I know that crazy pregnant lady should not be working in her mental state and no higher ups says NOTHING! All CLIENTS miss 4pm Dinner because we are STILL standing there INLINE from 2pm to 4:30pm. BLANKETS, TOWELS, SHEETS, AND OTHER SUPPLIES ARE ALWAYS BEING STOLEN. ...Too much favoritism, and childish control here! No REAL AUTHORITY! ...and will let people sleep out in the street when they always have bed open!...THE RUDEST, CHILD LIKE MINDED PEOPLE i HAVE EVER MET IN MY LIFE! THEY ARE REMEDIAL...AND FOOL NO ONE FROM EASTCOAST! (from NYC) they don't like smart people over here either! Sex in the showers drugs everywhere! It would be best to send people from out of state to REAL RUN THIS ORGANIZATION BETTER! THESE PEOPLE HERE ARE CHILDISH DEMONS..ATHEIST! WHY ARE THEY WORKING FOR A CHURCH BASE ORG!?...SEND SECRET SHOPPERS HERE! CLEAN HOUSE THEY ALL IN ON IT!...Y'ALL BETTER COME CHECK THESE PEOPLE OUT! THEY KIND OF CRAZY AND OUT OF ORDER OVER HERE...(an "Eastern Star" from Penn.)

A handful of Salvation Army employees are destroying Christian charities. The group that they're with has publicly proclaimed that that this is what they do. It is policy. We have seen them destroy 6. When they do this it leaves the target group unhelped leaving them in their psychological pain. Jesus says if somebody has a problem with you go to them and talk it out. They have refused to talk about this and we have been waiting to talk for five years. Their supervisors have refused to talk about this. Their supervisors supervisors in charge of all S. A. Operations in the Chicago area have refused to talk about this. That would be the Metropolitan Division in Chicago. We then went to the Central Command in Hoffman Estates and they refused to talk about this- only giving us fake emails. Can you please notify a high official to contact us to begin the process of talking this out the way Jesus has commanded us to do? It would be terrible if the national press started running stories about how the Salvation Army prevents the poor from being helped by destroying other charitable entities.
Thank you and God bless!
Andy Sturges
[protected]
[protected]@gmail.com