The Salvation Army USA review: meeting the needs of the community

I am writing because I am so disheartened over reaching out to Salvation Army in my need of emergency and received no help. I called on last Friday to the Lagrange office, and the recording informed that phone interviews will be conducted on Monday, September 16 from 11-12pm est. I proceeded to call second after second and only received a busy signal that sometimes followed by the phone ringing but going into a fax signal. I proceeded to get in my car and go to the local office and was informed that she is not taking walk-ins. I want to know why the phone never was answered? Where are the funds going for the emergency assistance that is suppose to be provided. The Salvation Army broadcast and promote helping the community and love Jesus. Where is the help? I want to know. I am hard working American citizen, who fell into a hardship, and I really needed the help for me shelter for my children and I.