Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Travel and Vacations The Ritz-Carlton
The Ritz-Carlton

The Ritz-Carlton review: Severe food poisoning at The Ritz Carlton Koh Samui

T
Author of the review
9:13 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am representing my clients (Jones) after their stay at your hotel . Confirmation booking ref :- [protected] . Both their daughter and son suffered severe food poisoning 30th December resulting in medical attention for dehydration, sickness and diarrhoea for 4 days , high temperature and had to have a IV drip . The food poisoning was from the restaurant.

Claimed loss: I am claiming for the hotel accommodation costs , medical bills incurred and the four days loss of holiday. The total loss amounts to £289193.60THB

Desired outcome: Full refund of hotel costs and medical bills and compensation for the loss of four days to their holiday .

Confidential Information Hidden: This section contains confidential information visible to verified The Ritz-Carlton representatives only. If you are affiliated with The Ritz-Carlton, please claim your business to access these details.

The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 1
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 2
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 3
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 4
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 5
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 6
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 7
The Ritz-Carlton - Severe food poisoning at The Ritz Carlton Koh Samui - Photo 8
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More The Ritz-Carlton reviews & complaints

The Ritz-Carlton - food poisoning 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Ritz-Carlton - Bad Service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Ritz-Carlton - Bad service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
The Ritz-Carlton - Expected more from the Ritz-Carlton! 1
The Ritz-Carlton - Complaint about our ritz carlton booking, confirmation number 76389230
The Ritz-Carlton - Hotels customer service
The Ritz-Carlton - Poor customer service
The Ritz-Carlton - Room switched
The Ritz-Carlton - The human resource and management
The Ritz-Carlton - About hotel manager, human resources team and their behave and system of work
View all The Ritz-Carlton reviews and complaints

  1. The Ritz-Carlton Contacts

  2. The Ritz-Carlton phone numbers
    800 2413 3333
    Click up if you have successfully reached The Ritz-Carlton by calling 800 2413 3333 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling 800 2413 3333 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling 800 2413 3333 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling 800 2413 3333 phone number
    100%
    Confidence score
    International
    1800 145 004
    Click up if you have successfully reached The Ritz-Carlton by calling 1800 145 004 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling 1800 145 004 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling 1800 145 004 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling 1800 145 004 phone number
    100%
    Confidence score
    Australia
    +1 (800) 419-3800
    Click up if you have successfully reached The Ritz-Carlton by calling +1 (800) 419-3800 phone number 0 0 users reported that they have successfully reached The Ritz-Carlton by calling +1 (800) 419-3800 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +1 (800) 419-3800 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +1 (800) 419-3800 phone number
    India
    1803 606 277
    Click up if you have successfully reached The Ritz-Carlton by calling 1803 606 277 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling 1803 606 277 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling 1803 606 277 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling 1803 606 277 phone number
    100%
    Confidence score
    Indonesia
    1800 806 219
    Click up if you have successfully reached The Ritz-Carlton by calling 1800 806 219 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling 1800 806 219 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling 1800 806 219 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling 1800 806 219 phone number
    100%
    Confidence score
    Malaysia
    +1 (800) 601-1355
    Click up if you have successfully reached The Ritz-Carlton by calling +1 (800) 601-1355 phone number 0 0 users reported that they have successfully reached The Ritz-Carlton by calling +1 (800) 601-1355 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +1 (800) 601-1355 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +1 (800) 601-1355 phone number
    Singapore
    +1 (800) 019-5300
    Click up if you have successfully reached The Ritz-Carlton by calling +1 (800) 019-5300 phone number 0 0 users reported that they have successfully reached The Ritz-Carlton by calling +1 (800) 019-5300 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +1 (800) 019-5300 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +1 (800) 019-5300 phone number
    Mexico
    +1 (800) 542-8680
    Click up if you have successfully reached The Ritz-Carlton by calling +1 (800) 542-8680 phone number 0 0 users reported that they have successfully reached The Ritz-Carlton by calling +1 (800) 542-8680 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +1 (800) 542-8680 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +1 (800) 542-8680 phone number
    USA & Canada
    +44 800 234 000
    Click up if you have successfully reached The Ritz-Carlton by calling +44 800 234 000 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +44 800 234 000 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +44 800 234 000 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +44 800 234 000 phone number
    100%
    Confidence score
    United Kingdom
    +64 800 443 030
    Click up if you have successfully reached The Ritz-Carlton by calling +64 800 443 030 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +64 800 443 030 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +64 800 443 030 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +64 800 443 030 phone number
    100%
    Confidence score
    New Zealand
    +43 800 281 127
    Click up if you have successfully reached The Ritz-Carlton by calling +43 800 281 127 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +43 800 281 127 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +43 800 281 127 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +43 800 281 127 phone number
    100%
    Confidence score
    Austria
    +32 80 077 269
    Click up if you have successfully reached The Ritz-Carlton by calling +32 80 077 269 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +32 80 077 269 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +32 80 077 269 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +32 80 077 269 phone number
    100%
    Confidence score
    Belgium
    +33 800 907 203
    Click up if you have successfully reached The Ritz-Carlton by calling +33 800 907 203 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +33 800 907 203 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +33 800 907 203 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +33 800 907 203 phone number
    100%
    Confidence score
    France
    +49 800 181 2334
    Click up if you have successfully reached The Ritz-Carlton by calling +49 800 181 2334 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +49 800 181 2334 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +49 800 181 2334 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +49 800 181 2334 phone number
    100%
    Confidence score
    Germany
    +39 800 872 076
    Click up if you have successfully reached The Ritz-Carlton by calling +39 800 872 076 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +39 800 872 076 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +39 800 872 076 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +39 800 872 076 phone number
    100%
    Confidence score
    Italy
    +31 800 220 600
    Click up if you have successfully reached The Ritz-Carlton by calling +31 800 220 600 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +31 800 220 600 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +31 800 220 600 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +31 800 220 600 phone number
    100%
    Confidence score
    Netherlands
    +34 900 984 466
    Click up if you have successfully reached The Ritz-Carlton by calling +34 900 984 466 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +34 900 984 466 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +34 900 984 466 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +34 900 984 466 phone number
    100%
    Confidence score
    Spain
    +46 20 793 120
    Click up if you have successfully reached The Ritz-Carlton by calling +46 20 793 120 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +46 20 793 120 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +46 20 793 120 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +46 20 793 120 phone number
    100%
    Confidence score
    Sweden
    +41 800 553 986
    Click up if you have successfully reached The Ritz-Carlton by calling +41 800 553 986 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +41 800 553 986 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +41 800 553 986 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +41 800 553 986 phone number
    100%
    Confidence score
    Switzerland
    +86 400 830 0253
    Click up if you have successfully reached The Ritz-Carlton by calling +86 400 830 0253 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +86 400 830 0253 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +86 400 830 0253 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +86 400 830 0253 phone number
    100%
    Confidence score
    China
    +852 800 962 349
    Click up if you have successfully reached The Ritz-Carlton by calling +852 800 962 349 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +852 800 962 349 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +852 800 962 349 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +852 800 962 349 phone number
    100%
    Confidence score
    Hong Kong
    +81 120 853 201
    Click up if you have successfully reached The Ritz-Carlton by calling +81 120 853 201 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +81 120 853 201 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +81 120 853 201 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +81 120 853 201 phone number
    100%
    Confidence score
    Japan
    +966 800 897 1435
    Click up if you have successfully reached The Ritz-Carlton by calling +966 800 897 1435 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +966 800 897 1435 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +966 800 897 1435 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +966 800 897 1435 phone number
    100%
    Confidence score
    Saudi Arabia
    +971 800 4789
    Click up if you have successfully reached The Ritz-Carlton by calling +971 800 4789 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +971 800 4789 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +971 800 4789 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +971 800 4789 phone number
    100%
    Confidence score
    UAE
    +54 800 444 3938
    Click up if you have successfully reached The Ritz-Carlton by calling +54 800 444 3938 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +54 800 444 3938 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +54 800 444 3938 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +54 800 444 3938 phone number
    100%
    Confidence score
    Argentina
    +55 800 273 2811
    Click up if you have successfully reached The Ritz-Carlton by calling +55 800 273 2811 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +55 800 273 2811 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +55 800 273 2811 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +55 800 273 2811 phone number
    100%
    Confidence score
    Brazil
    +56 224 737 500
    Click up if you have successfully reached The Ritz-Carlton by calling +56 224 737 500 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +56 224 737 500 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +56 224 737 500 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +56 224 737 500 phone number
    100%
    Confidence score
    Chile
    +51 80 051 790
    Click up if you have successfully reached The Ritz-Carlton by calling +51 80 051 790 phone number 1 1 users reported that they have successfully reached The Ritz-Carlton by calling +51 80 051 790 phone number Click down if you have unsuccessfully reached The Ritz-Carlton by calling +51 80 051 790 phone number 0 0 users reported that they have UNsuccessfully reached The Ritz-Carlton by calling +51 80 051 790 phone number
    100%
    Confidence score
    Peru
    More phone numbers
  3. The Ritz-Carlton emails
  4. The Ritz-Carlton address
    10400 Fernwood Road, Bethesda, Maryland, 20817, United States
  5. The Ritz-Carlton social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2025
  7. View all The Ritz-Carlton contacts
The Ritz-Carlton Category
The Ritz-Carlton is ranked 347 among 488 companies in the Travel and Vacations category
#345 First Class Vacations First Class Vacations #346 OMGHotels.com OMGHotels.com #347 The Ritz-Carlton The Ritz-Carlton #348 Ezeego One Travels & Tours Ezeego One Travels & Tours #349 Paulo Travels Paulo Travels
The Ritz-Carlton Alternatives
ANEX Tour 1 review Hawaii Unified 2 reviews Hyatt 141 reviews InTown Suites 93 reviews Travelodge 125 reviews