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CB Animals and Pets The Puppy Store Heartbroken after sold sick puppy - out thousands!
The Puppy Store

The Puppy Store review: Heartbroken after sold sick puppy - out thousands!

T
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11:00 pm EST
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DO NOT PURCHASE a dog here...no matter how cute it is! I also fell for those beady eyes and the sweet puppy breath and found the dog of my dreams. Unfortunately, within 36 hours I took her to 5 veterinarians, including a 6 hour visit to the veterinary school at Texas A&M...only to find out that the dog was younger than the store claimed, had intestinal parasites (2 kinds), a congenital kidney defect and was in renal failure. The dog was literally passing away in front of my eyes. She never walked, ate or drank from the moment I took her home. A veterinary specialist who had been in practice for 25 years informed me that the dog was in the process of dying and would not live, so I made the difficult decision to euthanize her and help her get to heaven without suffering. It was a devastational experience for me. Thousands of dollars later, I am heartbroken and dog-less. The management refuses to answer questions and claims their dogs are not from mills. They ARE. BELIEVE IT. These animals are not healthy, no matter how they look in the store. In the end, their guarantee is crap, though they claim that they will offer you another dog and will never give money back. They even accused me of "making up the story" and said that they "may or may not" give me another dog. Who wants ANOTHER dog from a bad experience. Regardless of how many "healthy" dogs they claim to sell, they truly owe some compassion to those who do have a tragic loss. I didn't spend thousands of dollars and days off work to be accused of lying and told that my guarantee was invalid because I euthanized a dog who was already dying in front of my eyes. Seeing a puppy slither like a snake because it could not eat or drink and had health issues is tragic. Who wants to watch a creature die?! A life is not a returnable commodity! You guys at The Puppy Store have it all wrong!? I hope this store gets shut down ASAP!

p.s. Their guarantee said to call them if your dog has troubles, so I did. It happened after hours. They have no answering service for you to leave a message on! And they claim that they call to "check in on all dogs purchased" within the first two days. I got zero calls. Coincidence that they don't hold their end of the bargain? I think not - they know what poor business they are in and propbably have their employees fooled too!

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