The Puppy Store

I bought a puppy from The Puppy Store on 6/9. My puppy was really sick from the first week I had her. She had seizures, luxating patellas, and in December , she got diagnosed with Cerebellar Degeneration. She died on 12/26. She couldn't walk, eat, or drink anymore (I had to feed her by hand), and she couldn't go potty. I checked her puppy papers in the first week I got her and found out where she came from. Turns out, she came from a puppy mill in Minnesota called ***. There's a You Tube video about that puppy mill getting shut down by another business name, then reopening under ***. The Puppy Store has signs everywhere saying they don't buy from puppy mills, but that's not true. It didn't take much searching for me to find out that my puppy did come from a puppy mill, especially because she had sooo many genetic problems. Please help me make The Puppy Store stop false advertising. I want them to shut down, but that's never gonna happen.

We bought a puppy on October 14, 2022, a Saturday, for $2600. We paid $400 as a hold fee and $2400 for the puppy's final pick up, which included a "puppy package" with a medium crate. When we went to get the puppy at the Saratoga Springs store (which is closed now), they told us that the crates were not there but would arrive the following Wednesday. We went to the store again, and they said the crate was still not there but would come the next Wednesday. We called, but the crates were still not there. For more than 3 months, they kept telling us different things - that they would buy a crate from Amazon, that the staff would go to a local pet supply company to get a crate, or that the crates would be delivered on a specific day. Finally, on January 18, 2023, I talked to Rayne at the West Jordan Puppy Store because the Saratoga Springs store was closed. Rayne said her management approved someone to bring a crate to the closed store at 2:30PM on 1/23/23. We waited in front of the closed store for 20 minutes, but the delivery didn't happen. Since the call on 1/18/23, Rayne has been unavailable, and I can't get a call back. I also asked to speak with the district manager, but I haven't received any communication. It's now 1/26/23, and we still haven't received what we paid for. We've been lied to for over 3 months.