The Puppy Store’s earns a 3.0-star rating from 0 reviews and 4 complaints, showing that the majority of pet owners are somewhat satisfied with their new furry friends.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I bought a puppy from The Puppy Store on 6/9
I bought a puppy from The Puppy Store on 6/9. My puppy was really sick from the first week I had her. She had seizures, luxating patellas, and in December , she got diagnosed with Cerebellar Degeneration. She died on 12/26. She couldn't walk, eat, or drink anymore (I had to feed her by hand), and she couldn't go potty. I checked her puppy papers in the first week I got her and found out where she came from. Turns out, she came from a puppy mill in Minnesota called ***. There's a You Tube video about that puppy mill getting shut down by another business name, then reopening under ***. The Puppy Store has signs everywhere saying they don't buy from puppy mills, but that's not true. It didn't take much searching for me to find out that my puppy did come from a puppy mill, especially because she had sooo many genetic problems. Please help me make The Puppy Store stop false advertising. I want them to shut down, but that's never gonna happen.
We bought a puppy on October 14, 2022, a Saturday, for $2600
We bought a puppy on October 14, 2022, a Saturday, for $2600. We paid $400 as a hold fee and $2400 for the puppy's final pick up, which included a "puppy package" with a medium crate. When we went to get the puppy at the Saratoga Springs store (which is closed now), they told us that the crates were not there but would arrive the following Wednesday. We went to the store again, and they said the crate was still not there but would come the next Wednesday. We called, but the crates were still not there. For more than 3 months, they kept telling us different things - that they would buy a crate from Amazon, that the staff would go to a local pet supply company to get a crate, or that the crates would be delivered on a specific day. Finally, on January 18, 2023, I talked to Rayne at the West Jordan Puppy Store because the Saratoga Springs store was closed. Rayne said her management approved someone to bring a crate to the closed store at 2:30PM on 1/23/23. We waited in front of the closed store for 20 minutes, but the delivery didn't happen. Since the call on 1/18/23, Rayne has been unavailable, and I can't get a call back. I also asked to speak with the district manager, but I haven't received any communication. It's now 1/26/23, and we still haven't received what we paid for. We've been lied to for over 3 months.
Heartbroken after sold sick puppy - out thousands!
DO NOT PURCHASE a dog here...no matter how cute it is! I also fell for those beady eyes and the sweet puppy breath and found the dog of my dreams. Unfortunately, within 36 hours I took her to 5 veterinarians, including a 6 hour visit to the veterinary school at Texas A&M...only to find out that the dog was younger than the store claimed, had intestinal...
Read full complaintIs The Puppy Store Legit?
The Puppy Store earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Puppy Store. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of The Puppy Store's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Puppiesforsaletoday.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Puppiesforsaletoday.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Puppiesforsaletoday.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The puppiesforsaletoday.com may offer a niche product or service that is only of interest to a smaller audience.
- The Puppy Store protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Puppy is dead
College age son bought 9 week old German Shephard puppy from The Puppy Store in College Station, Tx. 2 weeks later the puppy is dead; after emergency surgery to relieve fluid from lungs. Necropsy is being performed with the blessing of the veterinarian; due to problems with puppies from this store. Our child is heartbroken and we are $1, 200.00 poorer
The complaint has been investigated and resolved to the customer’s satisfaction.
What caused the fluid in the lungs?
Overview of The Puppy Store complaint handling
-
The Puppy Store Contacts
-
The Puppy Store phone numbers+1 (435) 255-6505+1 (435) 255-6505Click up if you have successfully reached The Puppy Store by calling +1 (435) 255-6505 phone number 0 0 users reported that they have successfully reached The Puppy Store by calling +1 (435) 255-6505 phone number Click down if you have unsuccessfully reached The Puppy Store by calling +1 (435) 255-6505 phone number 0 0 users reported that they have UNsuccessfully reached The Puppy Store by calling +1 (435) 255-6505 phone number
-
The Puppy Store address1487 S Silicon Way Ste A6, Saint George, Utah, 84770-6777, United States
-
The Puppy Store social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 21, 2025
Recent comments about The Puppy Store company
Puppy is dead




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.