The Pep Boys
reviews and complaints

On August 28, 2019, I took my car into Pep Boys at the locations mentioned above. I spoke with Rudy Tovar, Manager, at which time reviewed everything that was wrong and needed repairs. He proceeded to ask for a deposit of $750.00 for the repair of the clutch. This amount was for the parts only and not for the labor. The many times that my family and I had been there, I had never heard of Pep Boy's asking for a deposit up front. I paid the moneys to cover the parts of the clutch for my 2010 Ford Mustang. I am also going to mention that my car has a warranty, which does not cover the clutch.

My car also has a problem with the motor, which is covered by Shields Warranty. It is my understanding that Pep Boys needed to call for an approval. Which was never done.

After ten (10) of waiting, calling periodically to check on the status, which I was told that Pep Boy's was waiting for parts of the car I decided to go by the store and check on the progress of the car.

On Saturday, September 7, 2019, at 7:30 a.m. I went to the store and much to my disappointment; my car was still at the same place where I had parked it ten (10) days prior. NO WORK HAD BEEN DONE or moved from the original spot. Even after a deposit of $750.00.

This is unacceptable Mr. Ninivaggi. Rudy Tovar, the Manager, a Renee co-worker had not done anything to the car. At that point Rudy tried calling the warranty company for approval, which there was no response. He also proceeded to blame, the co-worker, Renee, for not calling to get an approval from Shield Warranty.

I demand that Rudy Tovar be terminated from his present position. There is no room for someone as irresponsible, unreliable, negligent and none caring of customers at a Corporation as this. It is because of Rudy Tovar that I am forced to take my business elsewhere.

If this is not initiated, I will go to the social network and media to let people know what kind of a company this is.

Sincerely,

Robert Jasso
2311 E, Maryland Dr.
Tempe, AZ
[protected]

Store 236 installed 4 tires on my car, damaged ALL FOUR rims. When I returned to store 40 min. later, store manager was dismissive and accused me of being unethical, and went on to be dismissive on behalf of her district manager Tim Yowan.

Don't shop here, you pay more and it's not worth it.

Now, I have to be out of $2500.00 for new rims, and sue for my time and legal fees. But, I will.

Hello. This is global. Here in Puerto Rico they are doing it too. I called for price on alignment and tire ballance since i cant do it my self. I got the price before going and i agreed. But when i received the recipt, there it was... the shop fee for miscellaneous. They said the same. They charge everybody. The scam is that they don't tell you before the job is done. This is illegal. They should tell you before not after.

Imagine going to a restaurant and after you eat, you get your bill and see a restaurant fee, a charge for miscellaneous. When you ask the waitress, she says is for soap, water to clean, brooms etc. Funny right. If we allow pep boys to do it, the others will follow.

I would never go again.
Stay United

Hello, I recently posted a bad review on Google and was responded to with this email address. Poor experience? What was done was potentially lethal to myself and others! I want us to get off on the right foot. I'm not angry with you. I however am very upset at how I could have been potentially killed and killed others because of the blatant negligence of your company. Also, I need you to understand that there is no possible way I'm taking my car back to that location to be fixed because I have no faith in their abilities to not get me killed. I have pictures and video to prove all of my claims. I believe I can also provide an affidavit from the shop that custom built the rear brake kit for me in regards to the incompetence of PepBoys. I also noticed damage to the paint on my hood. it's not that big of a deal because the car has not had its final paint job yet but at this point I've about had it. This isn't going away.
I'm not even sure where to begin with this. I brought my 1970 Dodge Dart Swinger in to have the brakes converted over from drums to disks. I asked a lot of questions regarding if this was within the scope of work they could do. I was reassured several times that it was and they did this kind of thing all the time. I believe I dropped the car off on a Wednesday and I was told work would begin that following weekend and it would be one or two weeks tops. After the first weekend with no update, I called to check on the status of the project. I was told by one of the mechanics that worked in the shop not to worry because my car was "out of the way" and wasn't interfering with the other operations. That should have been my first red flag. After the next week had passed, I called again to check on the status of my car. I was told it was being worked on. I never received a phone call from them, I always had to call myself to find out what was going on. Another red flag. This went on for about a month until I finally did receive a phone call informing me that the kit I had purchased to upgrade the rear brakes was not the one I needed. Considering it took them a month to even discover that they didn't have the correct parts should have been another red flag. After getting the kit that I needed and going through hell trying to find rims for it and discovering myself that I needed to change axles, (I did ALL of the legwork for this) my car was completed 11 weeks later. I knew something was wrong when I picked it up but I didn't realize the extent of how bad it was. The brake master cylinder had 2 bolts holding it on, the other bolts had no washers on them so the nuts went right through the mounting brackets and stopped at the firewall, there is a vacuum line running over the top of the air cleaner and going through ignition wires, the brakes feel like stepping on a sponge and almost have no function. Here is the worst of it, the bolt that connects the brake pedal to the brake master cylinder didn't have a nut on it! I discovered this when I was looking at the brake light switch that I was told was out. (there is nothing wrong with that switch, the brake pedal no longer makes contact with it do to something they did wrong) I pushed that bolt out with my finger. Had I been driving the car and that bolt had vibrated out, the brake pedal would have dropped to the floor and I would have had no brakes! I thank God that didn't happen. That is how you kill someone! I refuse to take the car back to them to fix it after that. I'm taking it to another mechanic to tear it all back out and do it right.

Adam Angeloff
[protected]@gmail.com
[protected] (if I don't answer, leave a message and I will call you back. Sometimes my phone is tied up)

My friend and a recently we to this pep boys. One: the tires you had on your web site, could nor be found. So why are they on your web site? Two: front end alignment was not done right thr first time. Why? And why did they rummage throw the car. Again Why? also when new tires where put on the did not put air cap back on. everthing went wrong. this was my first and last time going to your stores.

Was charged 50% of the selling price to replace a $160.00 bosch auto battery that only lasted 12 months... Warranty clearly states 100% replacement if the battery fails within 36months..."pep boys" refused to honor the warranty and stated it would not honor the advertised warranty of the replacement if it should fail.. Customers in line listening to the conversation refused to make their purchase, told me I should have gone to "auto zone" and walked out of the store... Definitely, do not recommend pep boys or bosch batteries..

06/29/19-06/01/19

Pepboys Burbank
3514 W Burbank Blvd

Kevin is the Assistant Manager and is very unprofessional insisted that my car was ok after he reset the engine light that was blinking by going through my fuse box with his recorder. Then he calls me and tells me nothing is wrong with my car and it's ok to drive long distance and if anything happens I know where to find him. Long story short, he ruined my engine by professional negligence and professional malpractice. I later learned that the when the engine light is blinking means do not drive and caution. He sounds of connected it to the diagnosis machine I was happy too leave it there and have him fix it. Now he ruined my engine and I'm reporting him to the BAR. IN MY OPINION HE IS NOT ETHICAL AND SHOULDN'T BE AN ASSISTANT MANAGER OR WORKING ON OTHER PEOPLE'S VALUABLE ITEMS. BEWARE DO NOT GO TO THIS PEPBOYS.
Let me just add this. I kept asking Kevin are you my car is going to be ok I have my 5 year old with me I don't want to get stranded and Kevin INSISTED nothing was wrong but he never diagnosed the car! I was sick in EAST LA in the heat with my 4 year who was crying because of the heat and the 3 hour wait for the Tow Truck that Kevin said he'll get it covered to bring it back to Burbank. I bring it back to Burbank and he says he can't fix it because it's the engine. BECAUSE HE SAID IT WAS OK TO DRIVE LONG DISTANCE WHICH RUINED MY CAR. I've been stuck in the SFV 4 DAYS NOW, missing work, my daughter is missing day care that's paid for, we're paying my friend to stay at his house. My daughter is extremely stressed out and wants to go home and KEVIN didn't even have the RESPECT to get me a rental.. at least do it for my daughter!

The other employees are ok but Kevin is not to be trusted in my opinion. Happy 4th of July I had reservation to go camping 😰 if he would of did his due dilligence and find the problem I would of happily paid for it to get fixed there or take it to Kia it could of been the fuel injector regular maintinace but no he insisted everything is ok and now my engine is severely damaged.

I made an appointment on-line to leave my vehicle yesterday(June 5)& they had ALL day to change the oil (June 6).I came to pick it and waited a bit to have him give me my keys. That did not really bother me, could see they were very busy.
I backed my car out of the spot that THEY had parked it in, went out of the parking lot and drove about 1/4 of a mile unto a main road. As I turned the corner, I felt something happen under my car & then ran over a hard plastic thing with my back wheels. It was my front Cowling cover! Thankfully, my husband was behind me & watched it happen!
I pulled over & we rode back to the Pep Boys. Waited again for the guy to come back in. He proceeded to tell us that there must not have been bolts in it in the first place! We told him that THEY had changed our oil the last time & this would have fell off a Long time ago!
I again waited for him to put the screws into the Cowling, which took approximately 15 more minutes. When he pulled my vehicle in front, I went to get into my car & he proceeded to tell me it was because I "had pulled over the parking curb or ran over something!" I proceeded to inform him that THEY had parked my car & I did NOT drive over speed humps or curbs & this was NOT my fault! He then said: ""Oh, well I'm not really blaming you, Sweetheart!" I proceeded to tell him that I was not his sweetheart... He immediately left.
I am not upset that a mistake was made, I am upset that I was treated like it was MY fault.
I will NOT go back to this Pep Boy's location again. I would not use Pep Boys again at all, except it is on my vehicles maintenance plan

On 05/18/2019, I took my 1999 Toyota Camry LE (six cylinder) to Pepboys, In Hackensack, New Jersey, because of a power steering leak. After Pepboys inspected my vehicle, I was told the power steering pump was leaking, an also the left front wheel ball joint needed to be replaced. Ended up spending $1, 213.52 for this service, even after watching my car on a lift for three hours without anyone working on it. On 6/6/2019, I returned to Pepboys to tell them the powering steering fluid was still leaking. After an hour, a service representative told me the cause of the power steering leak is a tiny leak in one of the hoses, an another bigger leak in another hose.
After Pepboys installed a new power steering pump, and flushed the power steering system, I am told whom ever worked on my car did not see the leak. So, I am walking away with the initial problem still present. Pepboys should install the leaking powering steering hoses at no cost.

Had another problem with Pepboys on 4/25/2019, when I took my car in to find out what was causing a loud sound underneath. While the car was on the lift, the service person found a hole in the exhaust pipe, an also discovered an oil leak that was determinded to be coming from the valve cover gasket. The entire exhaust system was replaced after the wrong parts were ordered, an I did not get my car until 8:45pm on 4/26/2019. I was made aware the wrong parts were ordered after I called the service department to get a status. No one communicated with me of the parts problem. Had to take my car back to Pepboys because the new valve cover gasket was leaking. Ended up paying $1, 252.02 for this service. Extremely unhappy customer!