The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - Air conditioner blowing hot air not repaired correctly
A/ c running hot it was fully serviced on 06/21/2018 stor id 0626 service work order 2146254 tender date 06/21/2018 pos trans # 34735
1986 ford xlt econoline e350 v8 7.5l
Phone [protected]
I took in my passenger van to do an a/c check I was charged $ 1, 274.19 — for the repairs, I was told by the store manager mr. Christophehinson that all work was tested and all repairs complete and that no further work was needed, yet it's blowing hot air, I was told that I would be re-charged again to replace the unit and hose to the compressor, these items are under a manufacturer warranty, I should not be charged anything for any services I have an appoint at the ina store @ 9:00 am phone [protected] I was told to send this email to have any work performed waived of any cost as this was a company overlooked error and that the parts are still under warranty.
Thank you for for prompt reply to my formal complaint.
Julian martinez
Ps; the store will be expecting a response by 10:00 am per manager on 09/03/2018
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