The Good Guys review: Vertical hybrid freezer

On 20th March 2026 I purchased an upright freezer from Good Guys Warners Bay. I paid in full for the freezer and delivery. I have contacted the store on two occasions to try and find out an expected ETA on the item as they needed to be ordered in. The staff have been unable to give me even an estimate and would only say there were twenty-seven on order. I contacted the manager who had assisted me on the day and he assured me he would look into it and get back to me. That was a week ago and I am still waiting.
Today I phoned the shop to request a refund, only to be told I had to present back to the shop so the refund could be paid directly back onto the card I had used.
This would be all well and good if I didn't live over an hour away. Surely in this day and age of technology a refund could be paid back into my nominated account.
I have contacted The Department of Fair Trading and have been advised to give The Good Guys three days to respond or they will lodge an official complaint.
My customer no is [protected] for your reference.