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Baumatic Complaints & Reviews

Baumatic / bcs485x steam oven

He
Oct 26, 2018

I bought the steam oven (BCS485X) nearly two years ago. My family actually really likes it and use it on a daily basis. Unfortunately, this has broken down and we have called the service center in Hong Kong to get this fix as the warranty has expired. Calling the service center and...

Baumatic / gas hob knob washer / gasket. es1382674

Al
Nov 28, 2017

BaumaticWe have a 3 / 4 year old Baumatic gas hob. 3 of the 4 knobs have washers / gaskets under the knobs which have cracks in them. This results in the hob not igniting properly. The washers are 12mm x 7mm white plastic circular. I thought these washers would have been around £1 or £2 for a bag of...

Baumatic / Customer service

Sh
Jan 21, 2016

Handle on my cooker broke on one side, swung down and smashed the cooker door. Called customer service on the 14th Dec 2015 where a very nice lady helped to order a new one and sold me extra 2 years insurance. I expressed my concern about them coming to fix it on 24th Dec as I had 12...

Baumatic Packaging Company Limited / Hoverboard Rip Off

Sk
Dec 24, 2015

Yeah I payed them (a guy who said his name was Tom) $810 though Western Union for 10" hoverboards. I told hon I didn't want to send western union as it was not secure. He sent me pictures a scooter with a sheet of paper with my name on it to prove to had it and also did the same with a...

Baumatic Packaging Company Limited / 3.5" USB floppy disk drives.

Ln
Dec 11, 2015

To whom it may concern. ​​I am reporting a online scam. We have paid for portable 3.5" USB floppy disk drives. We have not recieved the merchandise. The tracking number supplied is not valid. skype names Helen Skype: lee.langyu ​The telephone is always on power off.​ Tel: +86-[protected] Company...

Baumatic / 6 weeks, no working cooker!!!!!!!

Sh
Mar 28, 2014

I contacted Baumatic who apparently have taken over from Homeking as the oven element has gone and the cooker is still under manufacturers guarantee as it is less than a year old. I have constantly called to be told they don't have a part, then they do (3 weeks later)!! But will need...

Baumatic / Appalling Customer Service

Ka
Aug 13, 2013

Dishwasher broken 4 weeks ago. Engineer came out and didn't have the part said needed ordering. We chased a week later and told might be in Friday ring back and check. We rang Monday after a weekend away to be told part not in stock, don't know when it will be. Then I rang again...

Baumatic / faulty oven

Ba
Feb 23, 2013

CHRISTMAS DAY 2012 BRAND NEW BAUMATIC OVEN BLOWS UP AND SHATTERS GLASS ALL OVER THE KITCHEN AND FOOD, AFTER MANY PHONE CALLS AND MANY EMAIL BAUMATIC CUSTOMERCARE SERVICES STILL CAN NOT REPAIR, REPLACE A FAULTY OVEN OR EVEN ANSWER A SIMPLE EMAIL, , , , , ANYONE WHO BUYS ANYTHING FROM...

Baumatic/ Fridge Freezer / disgraceful customer service

Ri

we have paid an amount of money for our fridge freezer to be repaired, that was three months ago and still the appliance is not working. we have had six visits by totally amateur engineers. The first appointment they missed totally after we waited in a full day the second appointment they...

Baumatic / Faulty Washer/Dryer

Ly

Washing machine purchased in September 2011. Broke down the first time after 12 days. Since then it has broken down at least 5 more time's. Each time I have to wait at least 2 weeks before an engineer can visit to repair it, resulting in approx 3 months of being unable to use it...

Baumatic / poor customer service

Dl

I have had significant issues with Baumatic's poor customer services, which I can only describe as appaulling. Below is an email send to their managing director, which details the issus I have experienced. This was sent on 30th Jan, and a day later, despite also leaving a message, I...

Baumatic Oven / After Sales is a joke to Baumatic

St

Do not buy a Baumatic appliance, I had my new house fitted with everything Baumatic and as each item has broken down I have had the most monumental task to contact, chase, chase and chase again, in some cases like the last issue I paid £114 for a year warranty and had contacted...

Baumatic / useless customer support and engineer visit

Ha

Dear Mr Bianchi I am writing in relation to a terrible experience I have had with Baumatic today, On Sunday my washer dryer broke down. I called first thing Monday morning and was given an appointment for Wednesday 29t June. Today I took the day off work and whilst waiting for him I missed...

Baumatic PCG7110SS 70cm Gas Cooker / PCG7110SS 70cm Gas Cooker

Jj

We were looking for a 70cm gas cooker. There isn't much choice about for that size of cooker. We liked the look of the baumatic 70cm gas cooker, but couldn't find it anywhere in the ususal applicance stores to have a good look at one. The cooker wasn't cheap - 705 pound...

Baumatic / Baumatic Dishwasher

Ka

Have been waiting over eight weeks for repairs on Baumatic 6200 Dishwasher. No one from the Distributor "Think" in Melbourne to the warranty repairer Techno in Southport Qld. will answer calls or emails. This is not the first breakdown or the first dealings with these people. There is no...

Baumatic / bad service and product

Sh

Bought a baumatic electric fan oven and every 14 months the heater element packs in. It need a service engineer to fit the new part. Sounds simple until you have to wait 2 months for the engineer to call. I rang services to check that the engineer was on his way only to receive a call from...

Baumatic / Worst fridge possible

This is by far the worst fridge I have ever had in my life (and I had many). After only 1 year and a half, I manage to break the bottle rack, the fridge drawer and the freezer basket. Not that I am especially careless but the plastic seems to get cracky with the cold... Even the rails of...

Baumatic / Breaks down regularly

Breaks down regularly. Filter doesn't work and lets all the crap clog up your pipes. Will need replacing within 18 months. Don't bother buying one this BDW10 dishwasher. Spend a little more money, avoid Baumatic and get one which will work.