The Good Guys

I purchased a new dishwasher which was advertised with a cash back credit from The Good Guys online. The purchase had no issues.

1 week later the credit arrived and when I tried to use it on-line, the store credit code registered as successful, but did not change the final purchase total.

Customer service cancelled the transaction and issued a refund.

I contacted the customer service email and exchanged 9 email and 2 phone calls, with no resolution.

They just kept requesting transaction details and copy of the credit and advised someone would resolve it. Its now been over 2 weeks and the credit has expired (although they did advise they would honor it, as there was evidence it wasn't working correctly.)

Not sure how many more emails and 1 hour calls to customer service is required to resolve this. A company offering redemption credits that don't actually work is false advertising!

Scammers. Took my money and cancelled my order. Had purchased a washing machine, a fridge and a tv totally $3175. Called in to request next day delivery and got told order was cancelled.

Been over a week and no refund. No money to go out and buy again. Lost out financially through faults of theirs and no compensation. Too lazy to even reply to my complaint emails.