The Brick review: Warranty

I was told by the saleswoman that if I deposited an extra $100 and not have to fix my futon, I would be able to redeem it in store in a year. Now I am being told I have to wait 4 years. I was waiting a year to buy an end table, I would not have wasted money to wait 5 years. No one at the store has offered to help me in any way.
Thank you

I'm sorry, I tried to make it as short as possible so you would read it.