The Brick review: The entire experience, from the quality to the customer service

Purchased two full size couches, added the extended warranty to both. One couch arrived with a broken frame (arm collapses in if you lean on it). It is not visible so you need to lean on it to see it collapse. I didn't notice it with the 72 hour window! So NO replacement despite the service man telling me

"looks like the couch has been dropped on one end breaking the frame" so the structural integrity of my couch is broken and they want to try and repair it not replace it?! Oh and I was told if he can't not fix it they will refund my money at a deappreciated value? So they delivered me a broken couch won't replace it and want to give me only some of my money back?

The quality is low at best and the warranty is not worth the paper its written on. Oh and if you purchase the "professional scotch guarding" you will recieve a bottle to do yourself at home?!

Awful experience

Buyer beware