The Brick review: Service and lack of professionalism ( 1 comment)

Never will I ever perchance anything from The Brick ever again! Ordered a full bedroom set in October, Delivery was supposed to be in February. In January they called me to take position of pieces they have in stock. I told them I wanted it shipped complete. After threatening to cancel the order for harassment in January (They were calling evert 2-3 days) they stopped. On Thursday Feb 17 2022, I got a call that all was in except the slats that hold the mattress. But they had a set from a floor model we could use until ours came in. I accepted and scheduled a delivery for February 19 2022. I got all the bed put together, only when we came to put the slats in, the supports were 4 inches too short and did not reach the floor. I called the store to file a complaint, and was told told that they would send over a metal that would fit. It was delivered at approximately 3pm. When we went to install the metal slats, the legs were still 3.5 inches too short. When I called the manager to inform him of the issue, I was told to put books under the legs. We asked for a $500.00 refund on a $3,500 set so we could purchase lumber and and fix it properly or a full refund and the product would be returned. We were offered $200.00 and told they would not refund because it was delivered and opened. I was willing to return product myself, and was told by the manager that if I returned it to the showroom, I would be charged.

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