The Brick review: Ordered and fully paid for a sectional on August 16, 2020 - still no delivery date set, contact from the location is non-existent
Paid in full for Sectional on August 16, 2020, we were given a date of "Early October" for delivery.
No contact - I call the store and ask for more information and an ETA - They tell me now its expected sometime in middle of November
No Contact - I call the store again the first week on November and ask for an ETA
They tell me the 3rd week in November
No Contact - I call the location again on November 21 (going into the 4th week of November) - they tell me they dont know
I called again 2 days later and a representative told me the manager would call me back - no one called back
I got a hold of someone last night (Nov 26) and I was told now to expect in the 2nd week of December.
I could have earned interest on my money over this 4 month period. I am appalled at the way I am being left hanging without any information.
Is my money being stolen? - That's how I feel right now.
I need a delivery date AND a guarantee of what will be done if that date comes and goes and my couch is not yet delivered.
Time to act professional now.
Thank you for your time and attention in this matter.
I expect a satisfactory resolution in proposed by your team without delay.
We are sincerely sorry for the negative experience and would be interested in looking into this further. Please email all your details to reviews@thebrick.com. We hope we can be of assistance going forward!
The complaint has been investigated and resolved to the customer's satisfaction.
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