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1.6 141 Reviews

Thai Airways Complaints Summary

22 Resolved
119 Unresolved
Our verdict: With Thai Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thai Airways reviews & complaints 141

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I
9:44 am EDT
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Thai Airways hate to fly by thai airlines

I live now in Thailand since 6 Years ago. I honest hate to fly to Thai airline. But, some time I don't have any other choice, so I take Thai Airways.
The phone service, terrible! Worse since there is no person ever pick up the phone, no service. I tried so many times to call them, because I need some answer. I even email them, no answer what so ever.
The cannot even speak well enough english at the International Flights. Why are they working there, if they cannot even speak well enough of english?

Again Terrible airline!
What a, , wasted of money "
The price should be low for this kind of service and airline. They are not one of the best Airline around the World. And I do fly a lot, almost every month with many different airlines.

Read full review of Thai Airways and 9 comments
Update by Intira J.
Mar 17, 2011 9:49 am EDT

oh yes the front desk lady that set there with her golden Rolex at the first & business class L.
Wow, she is really rich! Why working there?

Thai Airways should take there peoples back to school, how to be clever, smart, friendly to the customers.
What a wasted of time and energy with this peoples. Most of those lady's at the Thai Airways have no, , brain ", to be honest.

No brain what so ever...
The best is: they don't even know...

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pstrager
Plainfield, US
Jan 24, 2009 7:58 am EST

My e - mail reads. . Attention please, this is to notify you that your overdue inheritance funds have been approved, meanwhile - three men from canada came to my office few days ago, with a letter, claiming to be from you, do reconfirm to this office your full name and address, your phone and fax, regards, prof. Chukwuma. View their picture. I am seriously going to report this bs. . . I didn't contact anyone from canada or from anywhere else. . . I don't use my pc for evil. . I want this bs to stop and all liars to be caught. Such ignorance - they would like to believe there is a "sucker" born every minute. They will find out that they are the suckers. . . They won't be laughing long. Thanks again. . . Pst.

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dolly46
, PH
Aug 01, 2011 10:12 am EDT

this is the letter they sent me to get the said parcel which is bogus

Because of the urgency you are advised to go to western union and pay the clearance charges to us through our cashier name and address bellow.

OUR CASHIER NAME:……. ALEX Joseph
OFFICE ADDRESS:………… S21 MAIN TERMINAL BUILDING MEZZAINIE LEVEL 2, 64000 KUALA LUMPUR MALAYSIA FOR NOW YOU CAN PAY THE ADMINISTRATIVE and THE CLEARANCE FEE SO THAT YOUR PARCEL WELL BE AMONG THE FLIGHT THAT IS LEAVING To Philippines.

Outstanding Charges:

Administrative ...185 USD

Clearance... ... 120 USD

TOTAL = (305USD)

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gurpreet dhillon
, IN
Apr 09, 2013 2:45 pm EDT

my account is financial suspended. but i am already submit bank copy and address proof.

so my account statues is verified, but my account is suspended . always show this message on the top of account.

please tell me the reason. my user name is dhillon_gurpreet

regards

gurpreet dhillon

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Jason Bowers
Jersey, US
Mar 31, 2011 5:42 pm EDT

Bus driver 40122 on the NJ Transit is the most rudess bus driver on the 87 line in the mornings when we see him. Don't let some take there time getting on the bus. He just moans and groans at them. He has a complaint about every little thing that goes on. And will snap at the person, like why didn't she do that or he didn't do that. Some supervisor needs to tell him to at least respond when someone says hello. He just ignors morning greetings completely. The best bus drive in Tonya. He should take some examples from her. She is very friendly, always says hello to her passengers and looks after them. Actually, she needs the Buss Drive of the Month Award.

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Saeed u Rehman
Calgary, CA
Jun 30, 2011 7:05 pm EDT

Hi
It is not any where mentioned that you are going charge my credit card, and with out let me know, US$ 99.00 charged my credit card
Please let me what is procedure to cancel my account and return back charged amount to credit card.

It is so big what I can say?

My email: address: saeedurrehman@gmail.com
Please do favor to refund my money and cancel my account.
Your cooperation would be appreciated.

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mg
,
Nov 26, 2008 8:30 am EST

This product via the internet is now available in the uk. I was under the impression that there would be a trial period at a cost of £4. 95, i was billed throught my credit card $89. 00 - i am trying to get a refund - fingers crossed. Why can't theses websites be fined and cease to exist. Apt company name fullfilment!

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Betty Thompson
,
Apr 28, 2008 5:46 pm EDT

You are charging my account 14.95 per month, and I don't remember giving you permission to do so. I am instructing my Bank to cancel any farther payment request from you.

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macca24
, GB
Aug 12, 2014 8:59 am EDT

i paid for a reading through paypal, and found it to be a scam goes by name of tara.

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360@
Jersey City, US
Jan 12, 2012 4:34 pm EST

and your better, yaking pictures while driving smh

ComplaintsBoard
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4:51 pm EST

Thai Airways it's a wonder they still have any customers

My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our preferred airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying ‘mother’s arms are safer’ to taking 2 hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It’s a wonder they still have any customers.

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10:50 pm EST
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Thai Airways compain about booking, harrasment, rude behaviour

Hi,
I am Rajat Dey here .
I have booked ticket for my wife using Credit/master card and did the credit card verfication in your SYDNEY office and asked does she needs to carry anything while travelling .
But replied from your office representative was no . Today 30/01/2011 (India time and date ) while travelling my wife in Calcutta airport your boarding pass issued people was harassaed my wife, when i spoke with one of your repesentative in Kolkata over phone they too harassed me and insulted me .. at last they issued boarding pass ...

But i want immediate action against those people, who was involved on those and harrased my wife and me .
I want apology from the person who spoke with me over phone KOLKATA airport and insulted my wife as well .
I have got proof that i have done the credit card verification .
Please let me know if I need to talk anybody at your office . But i want justice from THAI airways .

BOOKING REF ZUF9H6

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9:44 am EDT
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Thai Airways service, equipment, attitude

well basically the hole flight i felt as if it was a struggle for the staff to actually help you, or even get there attention in the first place, as for a start there call buttons didnt work so i had to wave my arm around like a mad woman and still get ignored, having to finally get up around 6 times during an 11 hour flight to get drinks etc also we had personal tv's for a conecting flight that was 4 hrs, but not for out 11 hours! both ways! i mean sersiosly whats a person supposed to do for that long in such a small space, and whats the point in give u tvs on short haul flights but not long ones! i dont get it, also on the big tv that u share with over 100 people!, they played one english film! the rest was in thai, i mean everyone was clearly english and could not understand a word these people were syaing! everyone around me seemed peeved with the staff as they just didnt seem interested in actually doing a good job! i did not like sharing a tv with over 100 people and if not more with people standing up half way through a film people with big heads/hair etc. i will NEVER fly with thai airways and neither will the people sitting next to me.

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8:17 pm EDT
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Thai Airways lost baggage

Hi,

I Abhijeet Mukherjee, R/o 11J extension, Laxmi Nagar, Delhi -92, India, having passport number Z1929273 travelling to Hanoi via BKK from New Delhi, when the Thai Staff at New Delhi's Terminal 2 check in my luggage and gave me the tag - TG181529 and told me that I will get my luggage at Hanoi but it never happened.

I have logged a PIR report with the Lost & found department of Hanoi Airport.

I have lost all my cloths, wrist watch, forex, 1 spare mobile phone, shoes, undergarments, medicines, accessories, duplicate documents, and the expensive suitcase itself, etc. Total estimate of the loss is 4 to 5 thousand USD.

How long do I have to wait in this condition here in Hanoi, as Thai Airways have already ruined my tour and who is responsible?

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Gonzo111
, LY
Jan 10, 2012 3:49 pm EST

Yeah, right

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4:57 am EDT
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Thai Airways theft

Dear Sirs/Madam,

I travelled in TG338 from Chennai - BKK and TG550 from BKK to Ho chu min city on the 20th of June'10. Unfortunately the cash kept in my checked luggage was stolen and the bag was locked differently. When I complained your people spoke about regulations etc. Which I find it strange. Not because of the cash, but the kind of security the customers bag goes thru in your custody. What if instead of taking cash they had put some snakes in the bag or bombs in the bag? This is outrageous given the fact that a checked in bag has no security? This is appauling beyond imagination. I hope to get a favorable reply from Thai Airways.

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10:52 am EST
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Thai Airways lost jacket/rude staff

This is in ref. to my horrible experience with Thai Airways staff(Bangkok).I travelled back to delhi on Thai from Bangkok on the 29th Jan. My husband who was also travelling back the same day via IC checked in with me at the airport.He came to see me off right till he end point of departureD1A from where we board the bus towards the aircraft, realising I had left my jacket with him he immediately sent the jacket for me with the Thai staff. On returning back to Delhi we realised the jacket was never handed over to me. Mr Nirula who was kind enough in looking into the matter informed that they could not locate the jacket.
Thats not the end of it, in Bangkok at the time of check-in I requested for a front row seat as I had a knee enjury & the lady gave me a 35J, on seing the seat no. my husband said that this cannot be a front row seat as bussiness class does not have so many rows.I checked with the lady at the counter twice & she shaid it was a front row seat, she was extremely rude, on reaching the aircraft I realised it was not a front row seat but a fourth row, on requesting the supervisor of the crew to allow me to sit in the front row as it was empty, i was point blank refused saying that it was only for family carrying infants.
The total experience from Bangkok on Thai Airways has been a disaster on the other had the staff was very curtious & friendly at the Delhi Airport. A vast contrast.

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1:13 am EST
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Thai Airways ground staff in bali unable to help with reticketing

after booking on line tickets for my son and myself we arrived at the check in to find out that i had used a visa card with my maiden name to pay for the tickets and subsequently the boarding pass did not have my married /passport name . The ground staff were unable to help me and we ended up having to buy completely new tickets on another airline as could not get the ground staff to help us change the names . I absolutely want my money refunded in full, , the ground staff is completely incompitant and we unfortunately had to pay a very high price for sloppy human resources recruitment . i was happy to pay a penalty for making an online mistake but not to lose the ticket altogether.

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11:28 am EST
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Thai Airways wrong cancellation done and still card charged

I booked Thai airways ticket through their website on 28th Dec for travel on 30th Dec. i got a confirmation along with E-tickets on my email. On reaching the airport on 30th I was told that my tickets are FRAUD and stand cancelled. I showed all the proof but I was told to buy more expensive fresh tickets. I was told my credit card for my old tickets wont be charged. I bought new tickets but now Thai has charged my card for old tickets also and not giving refund citing frivolous reasons.

This is a clear case of cheating and Fraud.

my mobile [protected]
Amit Bhatia
[protected]@yahoo.com

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2:34 pm EST
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Thai Airways wrong special meal

Subject: Complain regarding negligence of special meal(Jain Vegeterian meal)
Dear Sir/Madam,
I am writing this letter to share my recent experience on a filght from Bangkok – Krabi - Bangkok (Thailand) on Thai Airways. I have booked these tickets online on thaiair.com
We are strict vegeterians so I had requested for a special Jain meal in advance for my wife from Bankok to Krabi and a fruit platter for myself.
On our flight from Bankok to Krabi, we were stunned to know that our special meal was accidentally given to somebody else. They tried giving us some other options but we couldn’t eat anything else since it contained non vegetarian ingredients or egg which we don’t consume. The flight staff offered me a fruit platter which precisely contained an apple and 1 banana. When we asked for another fruit platter, considering travelling business class we shouldn’t have problems for vegetarian food, we were informed that there was no extra fruit platter.
ON our return flight, initially we had requested for 1 jain vegetarian meal. But since we were so dissappointed with the fruit platter from Bangkok to krabi, thus 1 day prior to departure, we changed it to 2 special Jain meal requests. We reconfirmed it on the phone atleast 24 hours prior to departure from krabi and we were informed that we would be provided 2 jain special meals. At the time of check in, we even rechecked our special meal request at the airport. After boarding the flight, we were given only 1 Jain meal since the staff dint have any more special meal. They gave 1 fruit bowl to me which contained 2 pieces of fruits. My wife and I shared the jain meal and realised it wasn’t jain vegetarian meal since the meal contained cauliflower and potato and onion and garlic which we don’t eat. This has gone against our religion. We were totally devastated after consuming non jain ingredients in a jain meal. I am astonished how such a reputed airline could be so callous of our religious emotions. Being a frequent flyer, we always are careful about the meals provided by the airlines. This enormous blunder from thai airways has left us depressed and unaided.

According to Jainism(our religion), amongst vegetables also, root vegetable (Potatoes, Onion, Carrot, Multi etc. etc.) are also totally forbidden. They contain a lot of bacteria one can see with microscope and find the living insects in them. That is why consumption of root vegetable is strictly forbidden.
I would really request you to look up the internet for the meaning of Jain vegetarian food and explain me how your Jain meal could contain non Jain ingredients.
This has hurt our religious sentiments."My wife fell unwell for 2 days after consuming just 2 bites of the food. We were on our honeymoon which totally got ruined after she fell in poor health. Inspite of travelling business class, we were hungry both ways.

I am a Senator Card holder of Star Alliance. Card No is [protected]
My wife has a miles n more card. Her Card No is [protected]

MY ticket details are as follows-

Bangkok - Krabi
Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 23A TG249
24/12/09 Miss Ni[censored]a Suchanti 23B TG249

Krabi - Bangkok

Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 12 J TG250
24/12/09 Miss Ni[censored]a Suchanti 12 K TG250

I had an option of choosing another (Air Asia) which was 3 times cheaper but I stuck with Thai Airways considering my long time association with star alliance. I was committed to Star Alliance and knew the service would be impeccable. After my recent flight, my views have changed.
I am a senator card holder for over 5 years and a true loyalist of Star Alliance. I am very disappointed with the services. I hope you will consider my complaint, as I wish to travel with you again in the future.
Awaiting your response,
Yours sincerely,
Vaibhav Jain
Phone ( +91) – [protected]
Email: [protected]@yahoo.com
Address:D 77, Gulmohar Park, New Delhi-110049, INDIA

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harry_palm69
harry_palm69
, US
Jan 03, 2010 2:41 pm EST

You did a great job my unfortunate air traveler. You've provided (in a public forum, mind you), all your personal information. So, might as well give out some more. What's your accound number? Nah, just kidding, you idiot.
Next time, contact the customer service of that particular corporation.
No one cares about your problems, around here.

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10:36 pm EST
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Thai Airways expired 7up soft drink

While i travelled to Kuala Lumpur from Bangkok on 01/12/2009 by Thai Airways i was served a can of 7up which after drinking i realised i had some kind of Gas(Acidity) problem in my stomach. I started feeling very uneasy & when i checked the Expiry/Best Before Date on the bottom of the Can of the 7up drink i noticed there was nothin mentioned on it as it was wiped of from the can.

After this i decided to make an official compalint to the Thai Airways which i mentioned it on the Complain letter provided to me by the airlines on the Flight. The persor who assisted me on the flight his name was Napat Boonparod. Flight no TG-419 & Seat no 66A

After i landed to Kuala Lumpur i made an official complaint with the Malaysia Police in the airport & they send me to the Doctor's clinic which is available in the airport for the passengers after which i was throughly checked & given some medicines to solve the Acidity problem immediately.
The Police where the complaint was made he assured me some strict action would be taken with immediate effect & someone from Thai Airways would get back to me regarding the same at the Earliest but its been almost 3 weeks & no 1 has even called or e-mailed me even after i have mentioned all my contact details along with my postal address where i stay in Mumbai(India)

The complaint Report no is 10886/09
NO/SD 7866/09
DATE - 01/12/2009
TIME : 23:30

AS this is something related to life & Death i expect them to give a proper explaination to why do they have to sell/supply expired products in the Flight even after charging so much to the passenger where it can claim a life because of such carelessness.

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Old Man CVS
, US
Apr 04, 2010 12:44 pm EDT

7up doesn't put dates on the can, they just use a code that you have to decode to find the actual date. Most workers don't know how to decode it and just leave it until it sells.

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Dec 22, 2009 2:46 pm EST

Unless everybody else on the flight became ill, it's highly unlikely that you will see any type of resolution. To think that airlines wipe the expiration dates off soda cans is preposterous and ridiculous... Chalk it up to a bad can of soda and move on with your life. The aggravation you're putting yourself thru will cause an ulcer.

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12:51 am EST
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Thai Airways repeated bad service

My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our prefered airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying 'mother's arms are safer' to taking 2hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It's a wonder they still have any customers.

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2:28 am EDT
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Thai Airways rude front desk assistant

Hi,
I wish to bring to your kind notice an embarrassing experience I have had yesterday, 15th September 2009, at theThai airways office in Bangalore.

1. I had to wait for about 10 minutes as there was no one at the reception desk and I did not know whom to call for. There were people walking around in the lobby but no one cared to ask me if I needed any help. But that was not the real issue. Read on.

2. Inside this glass cabin there was a lady[Shrilatha] attending to someone, after that "someone" left, I walked in.
Below is the conversation that went through between us.
Upon entering before I even got a chance to take a seat [note that I was not offered a seat] I was asked, "you want to book Thai airways?" with a surprised tone. her face, expression and body language all indicated that she did not believe even for a second that I could even think of travelling.
I said "Yes. do you handle anything else too here in this office?" ignoring her expression attitude etc.
She says "we do a lot of administrative work too around here."
I say " Oh I am only interested in doing a booking for Bangalore-Bangkok round trip."
She says "do you have the travel documents with you, passport?" again she has this surprised look. It was as if she could not believe I even had a passport, let alone walking in to book tickets…
I said "yes, passport copies, if that is OK!"
She asks" how will you pay?" again, her body language, facial expression indicated that she did not really think I was prepared to pay and she believed this was a total waste of time and she did not believe I can even afford a trip.
I say "credit card..why, you do accept it right?"
She says "yes" and does some typing.
I tell her my dates and passenger details. she calculates the fare cost and gives me the same written in a slip.
I ask her "why is the infant rate 6K, I was told by the official over phone that it is 10% of the adult rates and the adult rates are 14K per person!"
She says " 10% of IATA rates", literally snapped at me, it looked like she almost cursed me for my heights of ignorance!
I say "what is IATA rate?" again ignoring her attitude.
she says "rates specified by IATA", again mocking at me, with that cynical smile.
I say "I understand IATA rate is rates specified by IATA what is the price?"
she says "57, 000"
I said "OK. so any VISA rules, vaccines for children, papers, pre-requisites etc.. because I do not want to land there and get into issues"
she says "nothing" with a dismissive attitude.
I ask "is a travel insurance must for travelling to Bangkok"
she says "all that you must ask your agent I will not be able to help you." first with a hint of irritation and then a mocking smile, her body language indicating she is thinking, "god knows where these people come from, cannot even afford a ticket and they want to ask for all sort of details". This was it, her mocking was going on all the while, right from my first question and I was trying to ignore it from the very beginning and I could no longer tolerate it.
I told her "enough of mocking, if you cannot help fine, just say so and I will get my details from elsewhere. I was not interested in coming all the way to your office, waste my time and yours. But when I asked your official for some details over phone, I was told to walk in to get more details, thus I came in.
she say "I never mocked at anybody"
I said "yes, you can tell me that, but it shows.."
And I get up and go out.
Then I went back to ask her good name and was told "shrilatha". I am pretty sure quite a few customers would have walked out due to this lady's arrogance. A front desk lady who is incharge of booking tickets should not have this kind of attitude and head weight. She should not even be gauging the customers for their worth or making her assumptions and conclusions.
She is paid to help us get the flight details and travel information, and just that.
Having such an ill mannered front desk not only spoils the reputation of the airlines but will also make the potential customers go for other airlines.

Meanwhile I got the friendly travel consultants at makemytrip.com[tollfree] to book my tickets in the Thai airways flight. Bangalore to Bangkok and back.
We are 4 adults and 1 child and 1 infant travelling on 24th Septeber 2009 and returning on the 1st october 2009.
I was deeply disappointed by this lady's attititude and treatment meted out to me.
maybe she should be given some training on Public relations and other soft skills. It is said that the front desk people are like the face of the company, their hospitality and appearance reflects the company.
Much said I leave it to the concerned to do the needful.

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Intira J.
, TH
Mar 17, 2011 9:32 am EDT

oh yes the front desk lady that set there with her golden Rolex at the first & business class L.
If she believe she is very rich, why working there?

Thai Airways should take there peoples back to school, how to be clever, smart, friendly to the customers.
What a wasted of time and energy with this peoples. Most of those lady's at the Thai Airways have no, , brain ", to be honest.

I
I
Intira J.
, TH
Mar 17, 2011 9:21 am EDT

I honest hate to fly to Thai airline. But, some time I don't have any other choice, so I take Thai Airways.
The phone service, terrible! Worse since there is no person ever pick up the phone, no service. I tried so many times to call them, because I need some answer. I even email them, no answer what so ever.
The cannot even speak well enough english at the International Flights. Why are they working there, if they cannot even speak well enough of english?

Again Terrible airline!
What a, , wasted of money "
The price should be low for this kind of service and airline. They are not one of the best Airline around the World. And I do fly a lot, almost every month with many different airlines.

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12:48 am EDT
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Thai Airways missed baggage

To whom it may conern,

Last week (june 20)I boarded your airline from manila to bangkok flight no. TG 621 at 14:30hrs..That is MLA-BKK.Then from Bangkok I have to transfer to your other connecting flight via Bangkok to Karachi flight no. TG341.I have one(1) accompany baggage with me weighing 18.5 kgs.They told me that I can collect my baggage in my final destination, that is Karachi, Pakistan.Sad to say, my baggage did not arrived in Karachi on that night.I informed the airport authorities about this so they made a report about my missing baggage.My baggage finally showed up last wednesday(june24).When I opened and examined it I found out that some items were missing.Although they are not of much value, I just want inform your company about this incident because this might happen again in the future.What if I've lost some valuables and important documents?I hope that this kind of incident will not happen again in your airline.

Thanks,
Reiner M. Santos

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zeb un nisa
, PH
Jun 09, 2013 11:51 pm EDT

hi, i lost my baggage, i travel from Lahore 2 Bangkok on 8 June 2013, in d flight i hand over my lbaggages2 air hostess they give a receipt my seat no is 37G and fight no is TG 346, when i reached Bangkok i asked for my baggages the Thai air ways staff told me that they already shift my baggages 2 an other flight TG620 from Bangkok 2 manila, but when i reached manila i do not find my laggegs plz help me in this bag i have clothes and my medicines

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11:49 pm EDT
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Thai Airways another unethical issue about thaiairways

Hi everyone, Here you go with another unethical behavior of Thai airways.

I booked a flight from London to Bangkok then to Malaysia with thaiairways a couple months ago where i was told that the flight was cancel a week later due to commercial reason (they've changed my flight on the 8th of june to 9th of june) i wasn't too bothered at that time as it doesn't makes any different for a day or two. However, my agent rang me again and said there is changes on the flight itinerary again where i was suppose to fly during the night and been changed to noon plus the transit between Bangkok and Malaysia (My final destination)is about 13 hours. So i tried to rang thaiairways to reserved a room and compensation for my flight from Newcastle to London as i've booked the flight at 3.30pm. However, the member staff of thaiairways told me that they will not give any compensation as the flight it self it not booked under thaiairways secondly, even there is changes for any flights they are not responsible for any inconvenience as it is not in thaiairways policy to give any compensation. To be fair enough i tried to contact the number and email address given on thaiairways web page itself but i got into the VOICE MAIL all the time from calling the numbers and no reply from the email? so what do all the thaiairways staff doing anyway? Sleeping? or too busy chatting? finally A MONTH LATER...yes it is a month later i got my mother to ring them up and they were really rude to her with attitude problems so again what do they even need customers service when they can be so rude to the customers CUSTOMERS SERVICE MY ###?. They blame all the fault on my agent( saying that my agent wasn't sure what the heck theyare doing? how ridiculous?) and refuse to deal with my mom! thaiairways said that all the things mention above is non of their bussiness as it is not in their policies. So my mom ring my agent and told them what happened and they said it is not their fault and they provided my mom with evidence that the flight been canceled. So when my mom got back to thaiairways London the member staff was speechless as they could not explained to my mom about it... HOW RIDICULOUS? this will probably be the last time for me to travel with Thaiairways ...and this incident hadjust happened 2 days ago! reply to my comment i would happily to provide you with further infomation about this! and to thaiairways please take this seroiusly! all my family members fly with thaiairways probably more than 50 times per year and what we get in return ? [censored]?

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5:07 am EDT
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Thai Airways customer service

For this entire morning I have faced abysmal customer service from Thai Airways. Some background: I am a student, returning from Copenhagen to Singapore, and I was seeking to make an extra baggage request. I called Thai Airways Singapore, which directed me to call Thai Airways Denmark since the flight was leaving from Copenhagen. I called Thai Airways Denmark, which told me that they could do nothing because the tickets for my return flight were purchased in Singapore, and advising me to call Thai Airways Singapore. Upon calling Thai Airways Singapore again, and waiting on hold for a substantial period of time, I was advised to call the sales line. Upon calling the sales line ([protected]), my call was forwarded and eventually cut off without answer. I called again, and asked to be forwarded to another representative (I believe the one I got was called Adrian). After I explained my request, Adrian eventually said that I could scan a copy of my acceptance letter to the overseas university and send it to [protected]@thaiairways.com.sg, whereupon they could forward it to the Denmark office, and repeatedly emphasised that I should have shown Thai Airways Singapore the acceptance letter when I requested for extra baggage on the first leg of my flight (SG-CPH), that without it he could not simply believe that I was a returning student, etc. etc. in an increasingly impatient tone, even after I explained that Thai Airways Singapore had at no point of time asked me for any such document. I proceeded to give him a piece of my mind, after which he cut off the call without response.

My two cents.

J

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6:28 am EDT
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Thai Airways thai airways

As I am based in Thailand and travel extensively around the region and the world i have for the past three years primarily flown Thai Airways. However, over the past year i have seen a decline in service both on board and at their offices. Recently, I was informed by Thai Airways office that i could reschedule and continue to utlize a free business class upgrade for a second time (given annually to gold card members). When i went to book the trip to Moscow they denied the upgrade and though admitting to sharing false guidance on the reschedule refused to make good on their mistake.

Also, the service on board has become shoddy with very unreliable levels of service. One flight will be pretty good while the next can be dismal. And, as they are losing business and looking for cost savings actions they have focused on cutting corners with their meals. At one time these were fairly decent in business class. Now, you would do much better packing your own meal from home. I have begun utilizing singapore air and other regional airlines besides a rapidly declining level of service with Thai Air.

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kuldeep123
melbourne, AU
Aug 22, 2010 8:51 am EDT

hi 20 augest 2017 my mum came back melbourne to delhi by thai airways and i have sent one dvd player as a gift now she arive delhi after went home she lost dvd charger and remote control misplace inside the box airline should have to responsible for safely luges and bag provide to the custmer i cannot use the product because no remote and carger inside reply me

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Alan48
, TH
Mar 04, 2010 6:25 pm EST

My wife travelled to Australia in Dec 2017.I had booked her ticket online using her credit card details, as I do with Singapore Airlines etc.On arrival my wife was forced to pay for another ticket and was harassed and mistreated by staff(my wife is Thai!)The reason?She was told that the card she had in her posession was not the same card as had been used for the booking, they said that it was my card and not hers that had been used in the on line booking!We have identical cards, the same account, the same security code, the same surname, the only thing that is different is the forename!They refused to listen to my wife and she was forced to pay for another ticket!One month later our account(yes the very same account they refused to accept)was reimbursed by the ticket amount but because of exchange rates I lost 40 pounds sterling!I sent emails and faxes to Thai Airways in Bangkok and had one reply acknowledging receipt of my complaint only and this was after six weeks of trying to contact them by various means.Very, very, very bad airline, best to avoid it.

Valerie
Valerie
, US
May 01, 2008 9:23 am EDT

I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2017 at 18:45 (TG 317).

I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I only had hand baggage and the airline did have room for passengers on it, this they were not able to do saying there wasn’t enough time.

Hence, I checked in for the Thai Flight and asked them for what their policy for delayed flight is. To which they informed me, that they would give me 300 bath ($10) meal vouchers. This I thought was being very unreasonable for such a long period of delay and I found out that as per Thai Law they were supposed to give compensation of 1200 baht for more than three hour delay on domestic flights and understood that for international it would at least be the same or more. When informed if Mrs. Titirat B the check in supervisor about this she said that their policy is to give a hotel room only if there is a 6+ hour delay and that she never hear about this law. Now I started to put two and two together, and realized that they only announced a delay of 5 ½ hours to avoid giving out the room and I was pretty sure that the flight would leave much later.

After wasting my time at the airport for several hours, I showed up at the gate on time for boarding at 23:35. But as I had suspected they didn’t start boarding yet, 00:15 not movement whatsoever, 00:30 nothing, finally they did start boarding at 01:00 and departed at 01:30 clearly after the 6 hour norm as per their policy.

This to me is clearly unethical behaviour on part of the airline. It is most definitely their responsibility to take care of their passenger especially in situations like this. Not only they misinformed me and other passengers on the flight they also most probably broke the law.

I am thoroughly disappointed with the airline and would rather not fly with them anymore. There are several other airlines who do value their customers. I just hope that my message gets across to someone in the airline and helps them realize their mistakes.

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foreignerinthai
, JP
Jun 21, 2010 9:40 am EDT

In a flight from BKK to NRT by TG 676 I ended up with a window seat despite request at check in for aisle seat. The fellow at the check in counter also seemed to ignore my request to put a fragile sticker to my check in baggage which I also did not realize till the baggage was delivered at NRT. He also did not credit the mileage to my frequent flyer card – that’s the Thai way of dealing with foreigners I suppose. Anyway during the flight I was surprised to see that I was not offered a drink since I was too far away from the aisle, finally I had to ask for it. Meals were served to other passengers and then the airhostess told me they are out of all other options except omelets rice. I did not quite understand what was wrong with the attitude of these people. Other than a bit of tan (spent a few days at Phuket) I did not have anything special with my appearance or apparel. Is this the way Thai people and airlines work? I would not know since this is the first and possibly last time I’d fly by Thai.

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REI huakhai
, IT
Aug 18, 2010 7:32 am EDT

I had very bad experience with Thai airways especially in Italy Rome. Very bad service, Cheat, tried to do mistake to get fee charge. Staffs are not professional, no effectively to work. Unkind to talk to customer. Man staff at the head office in Rome never listen to customer. Never listen to our problems. Only talk to get win to us and cut off the phone after he finish his conversation.

IF I HAVE ANOTHER CHOICE I WILL NOT USE THAI AIRWAYS ANYMORE!

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8:18 am EST
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Thai Airways unacceptable customer service

On Tuesday 16 December 2008, I accompanied my children to Ngurah Rai International airport in Denpasar, to oversee their departure for the US, via Bangkok, to go see their mother for Christmas and New Year. I was accompanied by a friend from a local travel agency.
When we purchased the ticket for my chidren, we were told that they would be under Thai Airlines’ responsibility from Denpasar to Bangkok, then handed over to a United Airlines representative who would care for them until their departure the following morning for Los Angeles, on a United flight. As a matter of fact, a United Airlines representative personally called me, from the US, to inform me that the procedure was common, already entered into the computer and that the checking agent in Denpasar would have it in the computer, upon checking in my children. The cost of that special service was 189USD, to be paid at the time of check-in, in Denpasar.

In fact, on Tuesday 16 December 2008, upon check-in at Ngurah Rai, we were greeted by a very pleasant gentleman, at the Thai check-in counter, who proceeded to look at the e-ticket and input the information. Very quickly, however, his look became puzzled. There was no UM passenger in his computer, in spite of me having all the necessary forms, as provided by United. He began asking me who was going to take care of the boys in Bangkok, where they were going to sleep, etc., all information I was told would be on his screen at check-in. I answered he should have all that info on his screen but he didn’t. So he called a supervisor and a heavy set lady in a purple outfit arrived.
No hello, no nothing. She went behind the counter and told the staff in Indonesian language “anak tidak boleh nignap di Bangkok kalau UM”. Never introduced herself to me or said sorry, we are having a problem with the reservation, ABSOLUTELY NOTHING. Great customer service… Off to a good start !
Speaking Indonesian, I said to her “apa maksudmu anak tidak boleh nignap di Bangkok?” and proceeded to explain to her the background I outlined for you above… She stopped me before I could finish and said, I quote: “I don’t care where you bought your ticket or how much you paid for it”. Upset at her tone and lack of manners, I asked her to contact United and fix the problem with them.
Clearly there had to be mis-communication somewhere. She refused, saying: “I am a Thai Airways representative. It’s not my job to contact United. You contact them if you want”.
At this point, I still didn’t know her name but I had just learned she is a Thai Airways representative… To make a long story short, seeing that she was very rude and highly useless, I asked to speak to her manager. NOBODY dared to give me the name of the manager, let alone call him or her. Everybody was frozen. Again, great customer service!
“Jane” then said: “I can let your sons fly as adults if you want”. I then asked her who would take care of them once in Bangkok. She said it wasn’t her problem, up to me… I repeatedly pointed her back to the e-ticket which clearly says Thai Airlines then United was responsible for my children and she kept saying, “Thai airlines is not responsible for your kids”…

I travel a lot and have flown a lot of companies over my years but I must admit that I have never felt so insulted than by that woman “Jane”. Even the male staff behind the counter apologized for her attitude, feeling embarrassed by her words. When she turned her back, he even offered: “The customer is king for me…”. That means a lot if you can read between the lines.

“Jane” didn’t get any better with her attitude and I also became more upset. As a result, my children did not fly. Their safety is paramount to me and since Thai airlines, through the rude voice of its representative, “Jane”, decided to release itself from its duties, therefore breaching the contract that a plane ticket constitutes, I didn’t want to put them in the hands of irresponsible staff.

Now, I ask you. Is this common procedure for a customer service agent of Thai to treat customers? Is it also common procedure for Thai Airlines NOT to honor its contract, as stipulated in the given itinerary? What happened to courteous service attitude? Has “Jane” forgotten that flyers are the people that keep the company alive? Flyers like my children, myself and many others? What happened, I ask you?

“Jane” has done more than ruin my children Christmas and New Year holidays, she has also succeeded in alienating many potential customers, namely myself and those around me.

I immediately wrote a letter to the general manager of Thai Airways in Denpasar and copied the general manager in Jakarta. To date, I have had no answer, not even an acknowledgement of my complaint.

I thought that Thai Airlines operated on the principle of building a solid reputation. Could it be that the rumor I hear, that Thai Airlines’ service has gone down in the last few years, is in fact true? That would certainly be disappointing.
I would like to suggest that such behavior by any staff/representative reflects poorly on the company overall, is reprehensible and counterproductive to the bottom line of Thai Airlines.

Think twice next time you want to fly Thai...

Patrick

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Focus Safety
, TH
Jan 31, 2017 12:32 pm EST

Thai Airways is still operating in the 20th Century and realistically they are doing so mid 20th century no more.
We booked flights this week and their system could not accept our credit card so we were rejected. the day later we tried again AFTER calling Bangkok and submitted again. Eventually all went through but their automatic system filled in their own system with our booking and changed my partner's name to my surname without my instigation. Sure, I missed the error but once the ticket was issued they then wanted AUD$100 to change the computer error. Well we argued that it wasn't our error as I had input my partner's Thai Frequent Flier number but guess what ? no they insisted on the AUD$100 so we canceled the credit card order with the bank because the ticket they issued was incorrect. Our Bank accepted this and we just want to warn all others that Thai Airways will suck your money because they believe their broken pathetic antiquated online system is infallible. Well, we found out that there are many BIG problems with it and we don't know how many more there are, but this tends you to understand that the problems with Thai Airways are VERY DEEP and institutional. STAY AWAY, don't risk your holidays with these neanderthals!

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Naomi Cano Gonzalez
, ES
Mar 25, 2010 10:51 am EDT

Hello to everybody!

I´ve been reading all of them, it´s ridiculous!I don´t know if they don´t care or they just don´t know how bad are ther and there are otres airlines in this world.

Now I should be on my way to Spain but insead I´m still in Bali with my husand and 21 months old baby. We booked our flight tickets online. We flight quite often and we always buy our tiquets online. Online was an option fpr babies from 2 years old to 11 (I think) so we thought that we didn´t need to get a ticket for our baby. Our surprise is being once in the airport we´v found out that we needeed to pay 100 US$ for our baby. Wen we were going to paid we´ve also foud out that our credit card was missing, we asked if we could paid with another credit car or cash but they said that it was´t possible. We explain our situation that we had a connection flight from Bangkok to Thailand and the Thai airways general manager in the Airpor of Denpasar (Bali) told us very rud and with sarcastic tone that this was our problem, bad luck. Yes (like this and start to talk in indonesian with the girl was attending us). Seems that we did someting t her or we were rude to her but I promise we did nothing. Desperates we ask if we could buy new tiquets for the three of us, they make us wait so much time until it was too late.

Afterthat we were so shocked and frustrated and we asked for a reclamation form and they said that they didn´t have this form, which unless in my country is compulsory for any kind of business.

End of storie we losted all our flights and the representative image for ThaiAirways in Denpasar didn´t even apologise o said anything. Is being the wors customer service I had ever, and how we feel was just horrible. Tomorroe we have to get the fligh I hope this "lady" is sick or fired. As soon as I reach Bangkok I hav a few hours to spend in Thai Customer Service and atleats make sure thatthey know what´s going on in Denpsar. I don´t think I eve fligh Thai airlines after tomorrow.

Kind regards
Naomi Cano González

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12:02 pm EDT
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Thai Airways unethical behaviour

I would begin narrating my experience from the time when I checked in for the Bangkok to Mumbai on 29th Apr 2008 at 18:45 (TG 317).

I arrived at the airport 2 1/2 hour before departure I was informed that the flight was delayed till 00:15 (5 1/2 Hours Delay). I requested the ground staff to put me on the Indian airlines flight departing an hour later as I only had hand baggage and the airline did have room for passengers on it, this they were not able to do saying there wasn�t enough time.

Hence, I checked in for the Thai Flight and asked them for what their policy for delayed flight is. To which they informed me, that they would give me 300 bath ($10) meal voucher. This I thought was being very unreasonable for such a long period of delay and I found out that as per Thai Law they were supposed to give compensation of 1200 baht for more than three hour delay on domestic flights and understood that for international it would at least be the same or more. When informed if Mrs. Titirat B the check in supervisor about this she said that their policy is to give a hotel room only if there is a 6+ hour delay and that she never hear about this law. Now I started to put two and two together, and realized that they only announced a delay of 5 �½ hours to avoid giving out the room and I was pretty sure that the flight would leave much later.

After wasting my time at the airport for several hours, I showed up at the gate on time for boarding at 23:35. But as I had suspected they didn�t start boarding yet, 00:15 not movement whatsoever, 00:30 nothing, finally they did start boarding at 01:00 and departed at 01:30 clearly after the 6 hour norm as per their policy.

This to me is clearly unethical behavior on part of the airline. It is most definitely their responsibility to take care of their passenger especially in situations like this. Not only they misinformed me and other passengers on the flight they also most probably broke the law.

I am thoroughly disappointed with the airline and would rather not fly with them anymore. There are several other airlines who do value their customers. I just hope that my message gets across to some on in the airline and helps them realize their mistakes.

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Muhammad Kashif Bhatti
, MY
Jan 17, 2012 6:57 am EST
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Hi There Here is the un ethical un professional behavior of thai staff at Kuala Lumpur Airport. I request to all of pakistanis not to travel on Thai Airways in future. Their behavior to all Pakistanis is Rediculous

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Muhammad Kashif Bhatti
, MY
Jan 17, 2012 6:53 am EST
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I Muhammad Kashif Bhatti a Pakistan National request to all Pakistanis not to travel on Thai Airways as they misbehave with all of us and i promise not to travel by Thai Airways in future.

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Jen
Newcastle-upon-Tyne, GB
Jun 02, 2009 11:13 pm EDT

Hi everyone, Here you go with another unethical behavior of Thai airways.

I booked a flight from London to Bangkok then to Malaysia with thaiairways a couple months ago where i was told that the flight was cancel a week later due to commercial reason (they've changed my flight on the 8th of june to 9th of june) i wasn't too bothered at that time as it doesn't makes any different for a day or two. However, my agent rang me again and said there is changes on the flight itinerary again where i was suppose to fly during the night and been changed to noon plus the transit between Bangkok and Malaysia (My final destination)is about 13 hours. So i tried to rang thaiairways to reserved a room and compensation for my flight from Newcastle to London as i've booked the flight at 3.30pm. However, the member staff of thaiairways told me that they will not give any compensation as the flight it self it not booked under thaiairways secondly, even there is changes for any flights they are not responsible for any inconvenience as it is not in thaiairways policy to give any compensation. To be fair enough i tried to contact the number and email address given on thaiairways web page itself but i got into the VOICE MAIL all the time from calling the numbers and no reply from the email? so what do all the thaiairways staff doing anyway? Sleeping? finally A MONTH LATER...yes it is a month later i got my mother to ring them up and they were really rude with attitude problems. They blame all the fault on my agent( saying that my agent wasn't sure what the heck theyare doing? how ridiculous?) and refuse to deal with my mom! thaiairways said that all the things mention above is non of their bussiness as it is not in their policies. So my mom ring my agent and told them what happened and they said it is not their fault and they provided my mom with evidence that the flight been canceled. So when my mom got back to thaiairways London the member staff was speechless as they could not explain to my mom... HOW RIDICULOUS? this will probably be the last time for me to travel with Thaiairways...and incident just happened 2 days ago! reply to my comment i would happily to provide you with further infomation about this!

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12:25 am EDT

Thai Airways thai man on thai airways

I like to make a big compliant about one of your staff, ”Thai man” that work in business class that grab me by the arm really hard and keep trying pull me out of toilet, is this the way your staff treat a customer? and would not let me go to the toilet in business class as I know I was in the wrong for using business class toilet but I need toilet bad, but the reason why I use this toilet is, I could not us other toilet as the food cart was blocking the isle….
The point is him should have not grab me hard and pull me out, get it?
I hope you can deal with this matter and deal with this Thai man worker as if not then I shall post my story on internet about Thai airways and it bad staff……

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Yuni
, ID
Mar 11, 2010 1:42 am EST
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Thai airline is bad, I had bad experinced too about the meal and about the worker attitude

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karaoke 5
, SY
Feb 11, 2010 7:54 pm EST

hmmm...get a life better...

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