Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel Thai Airways Business class tickets | Fraud - Immigration investigation
Thai Airways

Thai Airways review: Business class tickets | Fraud - Immigration investigation

S
Author of the review
3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rent to appendix AA attached;

In short, my husband and I have escalated this complaint to Thai Airways (TA) senior staff and followed their procedures with patience. Despite multiple written complaints and office visits in the local area we are within (Copenhagen), we’ve received evasive responses.

In June 2024, we bought business class tickets to Sydney and later amended our booking, paying the additional fees applied. However, TA hasn’t provided updated e-tickets or receipts. After full payment of premium business-class tickets and subsequent “BAD REQUESTS” error message(s) from their site, we’ve made repeated attempts to resolve the issue via phone, email and even in person, but still no resolution. TA continues to withhold our money without issuing valid documents.

Claimed loss: In June 2024, we booked business-class tickets to Sydney, amended in August for October 2024 departure. Despite paying 46,000 DKK, TA hasn’t issued tickets or receipts. Urgent resolution needed.

Desired outcome: We request that TA immediately release the two business class tickets we originally purchased, along with the corresponding EMD receipts and itinerary. - or REPAY 46,000.00 DKKR (AU$10,151.00).

Confidential Information Hidden: This section contains confidential information visible to verified Thai Airways representatives only. If you are affiliated with Thai Airways, please claim your business to access these details.

Resolved

Finally - many months later Thai Airways got back to us. We have now received the e-tickets, assuming they will honor the tickets we purchased so that we can arrive home to Australia without further stress. We will know October 2024….. Likely, not to use Thai Airways again, sad really as we have been loyal customers with them for over 30 years.

More
Send message
Copy link
Report
0 comments
Add a comment

More Thai Airways reviews & complaints

Thai Airways - unacceptable customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - expired 7up soft drink 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - lost baggage 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - unethical behaviour 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - wrong special meal 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Thai Airways - un-informed delay of thai airways (tg324) flight on 29th june 2023 from delhi to bangkok
Thai Airways - Lost luggage
Thai Airways - damage and loss of property
Thai Airways - rude male cabin crew
Thai Airways - Flights rescheduled by Thai Airways which make connections impossible
View all Thai Airways reviews and complaints

  1. Thai Airways Contacts

  2. Thai Airways phone numbers
    +66 25 451 000
    Click up if you have successfully reached Thai Airways by calling +66 25 451 000 phone number 19 19 users reported that they have successfully reached Thai Airways by calling +66 25 451 000 phone number Click down if you have unsuccessfully reached Thai Airways by calling +66 25 451 000 phone number 18 18 users reported that they have UNsuccessfully reached Thai Airways by calling +66 25 451 000 phone number
    3%
    Confidence score
    Head Offiсe, Thailand
    +66 23 561 111
    Click up if you have successfully reached Thai Airways by calling +66 23 561 111 phone number 6 6 users reported that they have successfully reached Thai Airways by calling +66 23 561 111 phone number Click down if you have unsuccessfully reached Thai Airways by calling +66 23 561 111 phone number 6 6 users reported that they have UNsuccessfully reached Thai Airways by calling +66 23 561 111 phone number
    Thailand, Reservations
    +1 (800) 767-3598
    Click up if you have successfully reached Thai Airways by calling +1 (800) 767-3598 phone number 0 0 users reported that they have successfully reached Thai Airways by calling +1 (800) 767-3598 phone number Click down if you have unsuccessfully reached Thai Airways by calling +1 (800) 767-3598 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +1 (800) 767-3598 phone number
    USA and Canada
    +44 207 491 7953
    Click up if you have successfully reached Thai Airways by calling +44 207 491 7953 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +44 207 491 7953 phone number Click down if you have unsuccessfully reached Thai Airways by calling +44 207 491 7953 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +44 207 491 7953 phone number
    33%
    Confidence score
    United Kingdom
    +61 298 440 999
    Click up if you have successfully reached Thai Airways by calling +61 298 440 999 phone number 15 15 users reported that they have successfully reached Thai Airways by calling +61 298 440 999 phone number Click down if you have unsuccessfully reached Thai Airways by calling +61 298 440 999 phone number 3 3 users reported that they have UNsuccessfully reached Thai Airways by calling +61 298 440 999 phone number
    67%
    Confidence score
    Australia
    +64 93 773 886
    Click up if you have successfully reached Thai Airways by calling +64 93 773 886 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +64 93 773 886 phone number Click down if you have unsuccessfully reached Thai Airways by calling +64 93 773 886 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +64 93 773 886 phone number
    New Zealand
    +43 170 073 8937
    Click up if you have successfully reached Thai Airways by calling +43 170 073 8937 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +43 170 073 8937 phone number Click down if you have unsuccessfully reached Thai Airways by calling +43 170 073 8937 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +43 170 073 8937 phone number
    100%
    Confidence score
    Austria
    +32 25 024 744
    Click up if you have successfully reached Thai Airways by calling +32 25 024 744 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +32 25 024 744 phone number Click down if you have unsuccessfully reached Thai Airways by calling +32 25 024 744 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +32 25 024 744 phone number
    Belgium
    +45 33 750 120
    Click up if you have successfully reached Thai Airways by calling +45 33 750 120 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +45 33 750 120 phone number Click down if you have unsuccessfully reached Thai Airways by calling +45 33 750 120 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +45 33 750 120 phone number
    100%
    Confidence score
    Denmark
    +33 155 688 070
    Click up if you have successfully reached Thai Airways by calling +33 155 688 070 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +33 155 688 070 phone number Click down if you have unsuccessfully reached Thai Airways by calling +33 155 688 070 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +33 155 688 070 phone number
    100%
    Confidence score
    France
    +49 699 287 4444
    Click up if you have successfully reached Thai Airways by calling +49 699 287 4444 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +49 699 287 4444 phone number Click down if you have unsuccessfully reached Thai Airways by calling +49 699 287 4444 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +49 699 287 4444 phone number
    100%
    Confidence score
    Germany
    +39 647 813 304
    Click up if you have successfully reached Thai Airways by calling +39 647 813 304 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +39 647 813 304 phone number Click down if you have unsuccessfully reached Thai Airways by calling +39 647 813 304 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +39 647 813 304 phone number
    100%
    Confidence score
    Italy
    +31 208 083 085
    Click up if you have successfully reached Thai Airways by calling +31 208 083 085 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +31 208 083 085 phone number Click down if you have unsuccessfully reached Thai Airways by calling +31 208 083 085 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +31 208 083 085 phone number
    100%
    Confidence score
    Netherlands
    +47 23 118 888
    Click up if you have successfully reached Thai Airways by calling +47 23 118 888 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +47 23 118 888 phone number Click down if you have unsuccessfully reached Thai Airways by calling +47 23 118 888 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +47 23 118 888 phone number
    100%
    Confidence score
    Norway
    +351 761 8985
    Click up if you have successfully reached Thai Airways by calling +351 761 8985 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +351 761 8985 phone number Click down if you have unsuccessfully reached Thai Airways by calling +351 761 8985 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +351 761 8985 phone number
    100%
    Confidence score
    Portugal
    +7 495 280 1516
    Click up if you have successfully reached Thai Airways by calling +7 495 280 1516 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +7 495 280 1516 phone number Click down if you have unsuccessfully reached Thai Airways by calling +7 495 280 1516 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +7 495 280 1516 phone number
    100%
    Confidence score
    Russia
    +34 915 473 839
    Click up if you have successfully reached Thai Airways by calling +34 915 473 839 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +34 915 473 839 phone number Click down if you have unsuccessfully reached Thai Airways by calling +34 915 473 839 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +34 915 473 839 phone number
    100%
    Confidence score
    Spain
    +46 859 883 600
    Click up if you have successfully reached Thai Airways by calling +46 859 883 600 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +46 859 883 600 phone number Click down if you have unsuccessfully reached Thai Airways by calling +46 859 883 600 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +46 859 883 600 phone number
    100%
    Confidence score
    Sweden
    +41 442 156 500
    Click up if you have successfully reached Thai Airways by calling +41 442 156 500 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +41 442 156 500 phone number Click down if you have unsuccessfully reached Thai Airways by calling +41 442 156 500 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +41 442 156 500 phone number
    100%
    Confidence score
    Switzerland
    +86 208 365 2333
    Click up if you have successfully reached Thai Airways by calling +86 208 365 2333 phone number 3 3 users reported that they have successfully reached Thai Airways by calling +86 208 365 2333 phone number Click down if you have unsuccessfully reached Thai Airways by calling +86 208 365 2333 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +86 208 365 2333 phone number
    100%
    Confidence score
    China
    +852 21 797 710
    Click up if you have successfully reached Thai Airways by calling +852 21 797 710 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +852 21 797 710 phone number Click down if you have unsuccessfully reached Thai Airways by calling +852 21 797 710 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +852 21 797 710 phone number
    100%
    Confidence score
    Hong Kong
    +91 114 149 7777
    Click up if you have successfully reached Thai Airways by calling +91 114 149 7777 phone number 3 3 users reported that they have successfully reached Thai Airways by calling +91 114 149 7777 phone number Click down if you have unsuccessfully reached Thai Airways by calling +91 114 149 7777 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +91 114 149 7777 phone number
    100%
    Confidence score
    India
    +81 570 064 015
    Click up if you have successfully reached Thai Airways by calling +81 570 064 015 phone number 4 4 users reported that they have successfully reached Thai Airways by calling +81 570 064 015 phone number Click down if you have unsuccessfully reached Thai Airways by calling +81 570 064 015 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +81 570 064 015 phone number
    60%
    Confidence score
    Japan
    +63 25 808 424
    Click up if you have successfully reached Thai Airways by calling +63 25 808 424 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +63 25 808 424 phone number Click down if you have unsuccessfully reached Thai Airways by calling +63 25 808 424 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +63 25 808 424 phone number
    33%
    Confidence score
    Phillippines
    +65 62 105 000
    Click up if you have successfully reached Thai Airways by calling +65 62 105 000 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +65 62 105 000 phone number Click down if you have unsuccessfully reached Thai Airways by calling +65 62 105 000 phone number 1 1 users reported that they have UNsuccessfully reached Thai Airways by calling +65 62 105 000 phone number
    Singapore
    +82 237 070 133
    Click up if you have successfully reached Thai Airways by calling +82 237 070 133 phone number 1 1 users reported that they have successfully reached Thai Airways by calling +82 237 070 133 phone number Click down if you have unsuccessfully reached Thai Airways by calling +82 237 070 133 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +82 237 070 133 phone number
    100%
    Confidence score
    South Korea
    +971 42 681 701
    Click up if you have successfully reached Thai Airways by calling +971 42 681 701 phone number 2 2 users reported that they have successfully reached Thai Airways by calling +971 42 681 701 phone number Click down if you have unsuccessfully reached Thai Airways by calling +971 42 681 701 phone number 0 0 users reported that they have UNsuccessfully reached Thai Airways by calling +971 42 681 701 phone number
    100%
    Confidence score
    UAE
    More phone numbers
  3. Thai Airways emails
  4. Thai Airways address
    89 Vibhavadi Rangsit Road, Bangkok, 10900, Thailand
  5. Thai Airways social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 12, 2025
  7. View all Thai Airways contacts
Thai Airways Category
Thai Airways is ranked 47 among 218 companies in the Airlines and Air Travel category
#45 ita-airways.com ita-airways.com #46 Hawaiian Airlines Hawaiian Airlines #47 Thai Airways Thai Airways #48 Tap Portugal Tap Portugal #49 FlyDubai FlyDubai
Thai Airways Alternatives
JetBlue Airways 403 reviews Air Arabia 223 reviews Oojo.com 34 reviews Aer Lingus Group 27 reviews Sheraton Addis 2 reviews