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TGI Fridayswait

1
A Nov 03, 2019 Review updated:

Hi,

I arrive at your restaurant on the 31st October 2019 at approx 19:15 to be informed there was a half hour wait which seemed acceptable,

However we never got a table for 50 minutes, and then had to wait over an hour for our food.

We had ordered as soon as we got our table and asked for main and starters to arrive together due to time we had waited...

Our starters then arrive after 1:10 mins, in which we had to wait a further 15 minutes for our food

This is shocking customer service and ruined our night (our anniversary)

Responses

  • E
      Nov 03, 2019

    Wait times are only a guesstimate as the hostess cannot possibly know for sure how long guests who arrived before you and were pre-existing customers, will stay. No one is going to ask people to leave, just so you can be accommodated. The restaurant was obviously very busy and you weren't the only people who had the idea to eat out on Halloween night. The only thing shocking is your entitled attitude.

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