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1.2 408 Reviews

Texas Roadhouse Complaints Summary

17 Resolved
380 Unresolved
Our verdict: If considering services from Texas Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Texas Roadhouse reviews & complaints 408

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Newest Texas Roadhouse reviews & complaints

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10:42 pm EDT
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Texas Roadhouse everything!

I went in with my husband on a date. The waitress had apparently known my husband from high school and was more then thrilled to see him. She went on for a good ten minutes with him before asking "What can I get you to drink? We have such and such on special, I really like this drink with rum, it's called ... I bet you'd like it." She then turns to me and says "and did you want something?" blowing this off she continues to offer my husband this and that while continuing to blow me off. After we got our meals she really blew my mind by sitting next to my husband while we were having our meals. She continued to talk to him as if I wasn't there. He finally said "My wife and I have been married for a little over a year now and like to go out to eat for alone time." She still didn't get the hint. I ended up complaining on her. The manager more or less blew it off. I left in total shock of this woman... Now when we go I request a male server. At least the food is good!

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RarelyComplain
Warren, US
Sep 26, 2012 7:25 pm EDT
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That must be one heckova hunk you married. Dont be so darn selfish.

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J
9:06 pm EST

Texas Roadhouse too loud

I got a headache from the loud noise or people talking... their roofs are high and have no padding or sound absorption at all. I felt ill and could not escape the noise. On top of it I couldn't enjoy my food and I still had to pay for the bad experience.

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joey0923
, US
Dec 18, 2010 10:52 pm EST
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no i'm not a dishwasher. actually, i am a US Army soldier who has been to many texas roadhouses and have enjoyed them all. the two times i served in iraq the food i missed the most was that of texas roadhouse and white castle.

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joey0923
, US
Dec 18, 2010 3:10 pm EST
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dawniette and zachary are probably married to each other and are commenting from the same computer. ###s!

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joey0923
, US
Dec 16, 2010 12:11 am EST
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its noisy because there is so much good stuff going on. its a very vibrant place. great food, great service, and just a great environment. would you rather be at some dull place? its a roadhouse. its supposed to be loud. where the hell you from? freaking guy goes to a roadhouse and complains about noise. thats like some idiot that goes to a ballpark and compains about the hot dogs. your a ###. you obviously dont know much about roadhouses.

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pobarjenkins
Minneapolis, US
Dec 15, 2010 10:06 pm EST
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You could have left once you had arrived. Once you're served, it's too late.

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1:13 am EDT
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Texas Roadhouse horrible service and dishonest waitstaff

On October 8th, 2010 around 12:30 p.m., myself and two of my friends went out for lunch at Texas Roadhouse in Colorado Springs. Upon arrival the hostess was great and got us in a timely matter. Once we were seated our waiter came by to take our order. We proceeded to order an appetizer and some drinks along with our meal. The waiter's help i suppose brought us our appetizers and drinks. Shortly after our appetizers were finished our meal was brought out to us, our waiter seeing that we were finished did not take any of our previous plates off the table and just set the meal around them and walked off. My friends and myself just looked at each other seeing there was so room to hardly eat. We then started ourselves to try to make room by piling the plates on top of each other and setting them by the end of the table so that maybe the waiter would get the hint to take the plates away. We were given no refills through out the course of the meal and did not see the waiter until he brought us our check.
After receiving our check we decided to get out of there as soon as we could, and I forgot my phone on the table. About ten minutes later when i realized that I had left the phone, i proceeded to call the restaurant to tell them to please look to see if they found it. The hostess that answered the phone proceeded to tell me that indeed that busser had found a phone on the table we were sitting at and had given it to the waiter. I told her that I would be sending a friend down to go pick it up with a description of the phone because I personally was heading to work. My friend that had gone to eat with me went to the restaurant right away to pick up my phone. As she was driving to the restaurant someone called her phone twice and when she answered there was only a bunch of noise. Thinking nothing of it she just continued to go to the restaurant. When she arrived there the hostess then told her that the waiter had gone off shift and when she called him to see where he put the phone he informed her that once the bussers gave him the phone he just put the phone back on the table. She then tried calling the phone back and the phone was shut off, when indeed it had a full battery.

My concern of this is:

1. I have worked in the food industry for more than four years, and it is common sense that when you find a customers valuables you take it to the back or give it to the manager so that when they come in for it you will have it.

2. It is very hard for me to believe that the story of the waiter putting my phone back on the table is true. I was told that the phone would be there for me to pick up and then suddenly it is gone? This gives me a very good reason to believe that the waiter in fact stole my phone. If this assumption is true, then this hiring of dishonest staff is unacceptable. If a person can steal that easy from a customer, then what do you think they are doing with the company. I can assure you that my friends, family, and myself will no longer be doing business with this establishment and will be sure to tell others about this incident.

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Gulifare
, US
Dec 19, 2011 7:14 pm EST

On October 8th, 2010 around 12:30 p.m., myself and two of my friends went out for lunch at Texas Roadhouse in Colorado Springs. Upon arrival the hostess was great and got us in a timely matter. Once we were seated our waiter came by to take our order. We proceeded to order an appetizer and some drinks along with our meal. The waiter's help i suppose brought us our appetizers and drinks. Shortly after our appetizers were finished our meal was brought out to us, our waiter seeing that we were finished did not take any of our previous plates off the table and just set the meal around them and walked off. My friends and myself just looked at each other seeing there was so room to hardly eat. We then started ourselves to try to make room by piling the plates on top of each other and setting them by the end of the table so that maybe the waiter would get the hint to take the plates away. We were given no refills through out the course of the meal and did not see the waiter until he brought us our check.

After receiving our check we decided to get out of there as soon as we could, and I forgot my phone on the table. About ten minutes later when i realized that I had left the phone, i proceeded to call the restaurant to tell them to please look to see if they found it. The hostess that answered the phone proceeded to tell me that indeed that busser had found a phone on the table we were sitting at and had given it to the waiter. I told her that I would be sending a friend down to go pick it up with a description of the phone because I personally was heading to work. My friend that had gone to eat with me went to the restaurant right away to pick up my phone. As she was driving to the restaurant someone called her phone twice and when she answered there was only a bunch of noise. Thinking nothing of it she just continued to go to the restaurant. When she arrived there the hostess then told her that the waiter had gone off shift and when she called him to see where he put the phone he informed her that once the bussers gave him the phone he just put the phone back on the table. She then tried calling the phone back and the phone was shut off, when indeed it had a full battery.

My concern of this is:

1. I have worked in the food industry for more than four years, and it is common sense that when you find a customers valuables you take it to the back or give it to the manager so that when they come in for it you will have it.

2. It is very hard for me to believe that the story of the waiter putting my phone back on the table is true. I was told that the phone would be there for me to pick up and then suddenly it is gone? This gives me a very good reason to believe that the waiter in fact stole my phone. If this assumption is true, then this hiring of dishonest staff is unacceptable. If a person can steal that easy from a customer, then what do you think they are doing with the company. I can assure you that my friends, family, and myself will no longer be doing business with this establishment and will be sure to tell others about this incident.

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joey0923
, US
Dec 15, 2010 11:52 pm EST
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i love the food there and will continue to go there. its a shame you didn't get your phone back but also shame on you for forgetting it. i'm not gonna lose out on a great piece of steak because of some clumsy person forgetting their phone.

ComplaintsBoard
P
10:12 am EDT
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Texas Roadhouse paid for another table's meal

I visited the Texas Roadhouse in Brooklyn, Ohio with my mother to celebrate her birthday (go figure, it's one of her favorite restaurants). The server seemed a bit overwhelmed the entire evening and when it came time to pay the bill she came and collected the checks and credit cards from our party. She returned to the table to distribute the charge slips and cards and was holding mine back. I noticed that she had a slip with my name on it for $48; I questioned why because my bill was only $20. She said that she mistakenly swiped my card for another table's check and she was going to rectify it. She returned saying that she deleted the charge before it went through. I checked my bank account online from my phone and realized that the charge had indeed went through and requested to speak to a manager. The manager came to the table and said that the charge had been voided but their system did not produce void slips and that the charge should come off my account within 24 hours. The next day I went to the Texas Roadhouse website and entered an email complaint because I felt it was ridiculous that something like this occured and the server nor the manager seemed to care that $50 of my money was being held for a meal that somebody I didn't even know consumed! 24 hours later the charge had not come off my account so I called and was on hold for 10 minutes (which is a long time to hold a phone) before a manager came to the phone. He stated that he had all my information and inquired if I'd emailed. He said that he didn't know why the manager told me the charge would come off within 24 hours because it takes between 48 to 72 hours to come off the account and asked wasn't it a pending charge. I said no the funds had been deducted from my account to which he replied 'yea that sucks'. He also did not seem to understand that this could have been potentially devastating if I did not have those funds available. I was never offered an apology (unless you count 'yea that sucks') or any offer to ensure that I would return as a customer. FINALLY yesterday 3 DAYS later the charge came off my account.
I don't know what world the employees and managers of Texas Roadhouse live in but in my world it's never OK to hold any amount of someone's money and not offer anything in return. Because of this experience I will not return as a customer - I wasn't given a reason to return!

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me4
, US
Jan 24, 2012 4:21 am EST

If they would have given you something in return for the bank holding your money, would have given it back to Texas Roadhouse when the bank rectified the hold?

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miss_sumire
Pigeon Forge, US
Mar 16, 2011 9:10 am EDT

I work at TRH myself and I so tired to deal with such idioits, who can not make a diference between pending and posted charge. And also: you will not believe it, but there are ALIVE people working in TRH, which means they can (OMG!) make a mistake!

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joey0923
, US
Dec 15, 2010 11:58 pm EST
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this is why i pay with cash. and i love the service and the food at texas roadhouse.

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fuma1986
Dandridge, US
Jun 17, 2010 5:46 pm EDT

Tell us about your complaint at texasroadhousesucks.net

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TxAgent
, US
Jun 04, 2010 1:44 pm EDT
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Actually he/she said it wasn't pending, and it was completely drafted from his account. An honest mistake is one thing, but one manager saying one thing, and the other saying another with an added "yeah that sucks" is unprofessional and not reassuring.

But I wonder, did you end up getting charged for your own $20 meal?

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10:00 pm EDT
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Texas Roadhouse stole credit card number

I brought my family to texas road house and used my credit card and it was the only thing i used my credit card on in 3 weeks and after going there about maybe 1 or 2 days after my card started getting charges.I just wanted to warn you to be careful sadly i hadn't found this site at the time but just wanted to warn its the one in the new area in Rosenberg, texas but it could also be any place that serves food. ^_^ just be careful.

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Charla Kellar
, US
Jan 22, 2017 1:29 pm EST

Btw, Texas Roadhouse in Garland, Tx.

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Charla Kellar
, US
Jan 22, 2017 1:28 pm EST

This same exact thing just happened to my husband and I last night. After being the victims of identity theft in the past, we use cash, 90% of the time. Last night for dinner, we had less cash than we thought and used our Chase debit card. The ONLY place we have used it in over a week. And our first time at Texas Roadhouse. The waitress took our card, and came back with it and our receipt. Fast forward to this morning when I got an alert that my card was suspended. Called the bank and was told that a $500 withdrawal at a non Chase ATM was flagged, along with several online purchases. The ATM charge was from an ATM about 15 miles from where the restaurant was. Now we live over an hour away from this place, so the only thing that was in common with the theft location, was the restaurant. Thank goodness we have excellent account monitoring that denied all charges, but still. If you go to a restaurant where the waitress has to walk off with your card, don't make our mistake. Take cash!

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Reviewer71299
,
Sep 17, 2015 4:43 pm EDT

on the 15th of Sept I visited the roadhousein Idaho Falls Idaho when the bar tender who I found out was Sahra Smith>she was rude and was soliciting men at the bar.I left immediately if this is the kind of people you hire I will not be back

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12:14 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Texas Roadhouse - bad service, bad food

we visited one of your roadhouses tonight for supper. Our waitress acted like we were bothering here when we asked for something ...Our order came after several other tables that ordered after us. The orders were mixed up the steaks were not done correctly. They took our steaks back and re -cooked them, but it took so long to get them back we weren't hungry...

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11:23 pm EDT
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Texas Roadhouse - terrible employees

I have been in the food industry since I was 14. That doesn't mean I know all, but I know when there needs to be a major head to make a surprise visit to the east store. I think it is on KINSER or at east town . I have been going for several years and I have turned several friends and family on to the restaurant. There are boys running around with shirt...

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12:00 am EST
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Texas Roadhouse had to go away with an empty stomach!

I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.

Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time.

We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.

We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.

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Tnsquall
Morristown, US
Jul 22, 2023 8:14 pm EDT

The music is so loud you can’t have a conversation with the person your dining with [protected] food was great but couldn’t enjoy the meal and conversation.way to loud

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Liz reed
, US
Nov 25, 2019 10:26 am EST

I don't have a complaint.I have a positive review.BRITT was me & my husband ‘s server. She was amazing, smiling, friendly, cheerful, everything you could ask for a waitress The food was excellent. 11/ 18/19

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Sharon Troy
, US
Oct 27, 2019 12:22 am EDT

Placed a to go order earlier today. I ordered a medium rare prime rib. I received a well done rib eye (no aujus). I couldn't get past a prime rib that was tough and hard for me to chew
I called the restaurant and explained my situation 3 times. Each time I was disconnected. I felt disrespected being hung up on My prime rib is over cooked and tuff

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Love Me15
, US
Jul 30, 2019 11:53 pm EDT

My steak was brunt I told the manger it looked like he was having a bad day he told me he would remake the the steak I literally waited over 45 minutes so I left without it I asked for refund but they were taking all day it was crowd in

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Mneale
, US
Jul 02, 2019 9:27 pm EDT
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My wife and I had the same meal with a few exceptions different dressing & load BP When we got home both of us were violently ill, from both ends on our 15 year anniversary. Called and was offered nothing, they try to blame it on what I had for breakfast. We didn't eat the same thing for breakfast but we both got sick 20 minutes after eating TR

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Carm7306
, US
Jun 29, 2019 11:05 am EDT

Ordered curbside take out last night ask for my steak kabobs to be well done since I'm 7 months pregnant and what did I get red, sick isn't the word. Also got the filet steak for my boyfriend same thing very red

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Marshoun Hampton
, US
Jun 19, 2019 2:37 pm EDT

Orders well done steak is barley cooked them messed up my sampler order and said they nolonger had potato skins but someone a table away was eatin them

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Carolyn Robison
, US
Jun 18, 2019 10:12 am EDT

Started working trainer was so nasty and ignorant treated me terrible called me old. I'm 57 that's not old would never recommend for work. Was told its team work we are family my [censored].My son worked here they talked crap on him as well management needs replaced .They need to be managers not their best friends. Terrible place to work.

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Billergil
, US
Nov 04, 2018 1:31 pm EST

Service was bad ordered a onion did not get it did not get one last time I came the waitress was not very good had to wait 15 minutes to get something to drink this is been a ongoing thing

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Sandy VanDalsem-Hullette
, US
Oct 22, 2018 2:59 pm EDT

never had issues before. had a party of 7. was put in a small booth. had to ask severl times for rolls. my plate and anothers plate was wrong. had gotten sweet tea. came around to fill up all glasses. she gave us all unsweet.one plate had onions when didnt order. and my plate a steak meal was put on a child size plate. this is uncalled for.

Texas Roadhouse Customer Reviews Overview

Texas Roadhouse is a popular chain of restaurants that serves delicious American cuisine. Our reviews show that customers love the casual and fun atmosphere of the restaurant, as well as the friendly and attentive service provided by the staff. The food is consistently praised for its high quality and generous portions, with particular favorites including the hand-cut steaks, fall-off-the-bone ribs, and fresh-baked bread. Customers also appreciate the wide variety of menu options, including gluten-free and vegetarian choices. Additionally, Texas Roadhouse is known for its affordable prices and great value for money. Overall, our reviews indicate that Texas Roadhouse is a highly recommended dining destination for anyone looking for a satisfying and enjoyable meal.

Texas Roadhouse In-depth Review

Overall Rating: Texas Roadhouse is a highly recommended restaurant with a fantastic overall rating.

Ambiance and Atmosphere: The ambiance and atmosphere at Texas Roadhouse are lively and energetic, creating a fun and enjoyable dining experience.

Menu Variety and Quality: The menu at Texas Roadhouse offers a wide variety of options, from mouthwatering steaks to delicious seafood and flavorful sides. The quality of the food is exceptional, with each dish cooked to perfection.

Service Efficiency and Friendliness: The staff at Texas Roadhouse is known for their efficient and friendly service. They go above and beyond to ensure that every customer feels welcomed and taken care of.

Pricing and Value for Money: Texas Roadhouse offers great value for money, with reasonable prices for the high-quality food and generous portions. It is definitely worth every penny.

Food Presentation and Taste: The food at Texas Roadhouse is not only delicious but also beautifully presented. Each dish is a feast for the eyes and the taste buds.

Beverage Selection: Texas Roadhouse offers a wide selection of beverages, including a variety of alcoholic and non-alcoholic options. There is something for everyone to enjoy.

Cleanliness and Hygiene: Texas Roadhouse maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, ensuring a pleasant dining experience.

Accessibility and Parking: Texas Roadhouse is easily accessible and provides ample parking for its customers. It is conveniently located and offers a hassle-free dining experience.

Customer Reviews and Feedback: Texas Roadhouse has received numerous positive reviews and feedback from satisfied customers. It is highly regarded for its excellent food and service.

Special Offers and Promotions: Texas Roadhouse frequently offers special promotions and deals, allowing customers to enjoy their delicious food at a discounted price.

Online Ordering and Delivery Options: Texas Roadhouse provides convenient online ordering and delivery options, making it easy for customers to enjoy their favorite meals from the comfort of their own homes.

Dietary Restrictions and Accommodations: Texas Roadhouse is known for its accommodating approach to dietary restrictions. They offer a variety of options for those with specific dietary needs.

Staff Knowledge and Expertise: The staff at Texas Roadhouse is highly knowledgeable and experienced. They are able to provide recommendations and answer any questions customers may have.

Waiting Time and Reservations: Texas Roadhouse can get busy, especially during peak hours. It is recommended to make a reservation to avoid long waiting times.

Entertainment and Live Music: Texas Roadhouse often features live music and entertainment, adding to the lively atmosphere and creating a memorable dining experience.

Loyalty Program and Rewards: Texas Roadhouse offers a loyalty program that rewards customers for their continued patronage. Members can enjoy exclusive benefits and discounts.

Social Media Presence and Engagement: Texas Roadhouse has a strong social media presence and actively engages with its customers. They regularly post updates and respond to customer inquiries and feedback.

Community Involvement and Sponsorships: Texas Roadhouse is actively involved in the community and sponsors various local events and organizations. They are committed to giving back.

Overall Recommendation and Conclusion: Overall, Texas Roadhouse is a top-notch restaurant that offers delicious food, friendly service, and a lively atmosphere. It is highly recommended for a memorable dining experience.

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Contact Texas Roadhouse customer service

Phone number

+1 (800) 839-7623

Website

www.texasroadhouse.com

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