Texas Roadhouse — I am complaining about my whole dining experience at texas roadhouse in cranston, ri on 4/13/2019.
My family & I arrived there at 5:15 pm and was told by one of the young ladies at the desk that it would be 20 minutes before we were seated. It was 5:40 pm and we were directed to the back of the restaurant to a half table, half booth. There were some tables behind my chair and booths on both sides of our table along the walls. Sitting in one of the booths to my left was a young couple with 2 small children. One of the children was sitting in her stroller which was between our table and the booth. Because of the stroller being there, we had no way to get out if there was ever a fire. Our server took our order after 15 minutes of waiting. We waited over a half hour before we got our food which was cold.in the meantime before we got our food, there was a large group of people, so the server push the table that was behind my chair up against the booth next to it. Now I was really worried because between the stroller blocking the aisle next to our table, now the aisle behind my chair was also being blocked. I asked our server to speak to the manager, but he never came over, instead he sent someone else and so I told her they need to move that table so there is an aisle to pass through in case we had to leave. Her answer was "we can move you to another table". I was like you have to be kidding me since we just got our food and we had been sitting there already. She should have moved those people to a bigger table somewhere else, but she just ignored us and walked away. When the young couple with the children and stroller were leaving, both me and my husband had to get up from our chairs, move our chairs out of the way and we had to move out of the way. Also, when the person who cleared off the tables, sprayed the tables before he wiped them down. The bottle of cleaner sprayed all over. They need to use a damp cloth and not a spray bottle with chemicals in it because when you spray the bottle, it gets all over everything, not only the table. I am allergic to these spray cleaners and I don't want it all over my food or in my nose and eyes. I also placed an order to go of a whole rack of baby back ribs with 2 sides. I asked for some extra bbq sauce on the side. When I got the ribs home, there was no extra bbq sauce on the side like I asked. The bill was over $70.00 and they were the worse meals we had ever had and the worse service. I want to know why the manager didn't come to our table when I asked to speak to him instead of him sending over a server who was useless and rude. Another thing, when I called corporate, I asked to speak to the regional manager for the rhode island restaurants, instead I was given to a guest relations person. What is it with this place, you ask to speak to management and they give you a server or guest relations person. This is not acceptable. I don't like to keep repeating myself over and over again!!! I was told by the guest relations person that the manager for the restaurant I am complaining about will contact me in 24 to 48 hours. I won't hold my breathe, since the manager didn't come to our table when I asked for him in the first place. I want a full refund of $70.10!!
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