Texas Roadhouse review: Food from kitchen, there shouldn't be an hour wait for a basic steak baked potato and a salad.
It took 45 minutes to an hour to get our food we got there around 4:30 set out at the bar about 4:45 our food got there to us around 5:30 to 5:45, when our food came salad came first and there were things missing on my salad and my husband's salad and the dressing was wrong on mine. As the woman came back with the things that go on our salad plus my dressing here comes our steak and baked potato. My husband and I ended up taking majority of our food home my potato was not all the way done.(when I question the waitress what the kitchen cook said she said the kitchen cook said he was so backed up and that was it and left it at that and that was after only being there 20 minutes waiting on our food.
Claimed loss: Only thing lost was an hour and a half we only spent about $40 and that's two steak meals small steak meals a 6-oz, and an 8 oz. Just to eat a 20 minute meal.
Desired outcome: Maybe a coupon I don't know I don't think I'll ever go back to battleground this happened again in July of this year also I also have proof and pictures of that too.
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I feel like some of the employees should have some kind of training.I I think the cook you have that was working December the 9th should have help. If he is so swamped he can't keep up with the orders, maybe he needs better training, just my opinion. Otherwise the food is pretty good my potato was not completely done it was still hard .If you watch the video you will see I was unable to eat it.!
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