Menu
Write a review
File a complaint
Texas Roadhouse

Texas Roadhouse review: Employee

I
Author of the review
9:44 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I am writing in regard to our waitress that we had this evening. We had good service till the very end when I paid and tipped her and was going to hand her cash prior to us exiting the table and thank her for the good service. But when she brought our receipt she said here is your receipt and maybe next time I can be of better service to you. I said oh no you did great and she said "Oh I did well you didn't show it by the amount you gave me and walked off. So we asked for a manager, but the manager never spoke to me directly. The waitress came back over and I said I am sorry but I asked to talk to a manager. The manager who should not be a manager came to the table and was scared to death to even speak to me. She had nothing to say and was sticking up for the waitress and I said it is all good I will contact Corp. cause you could care less about what just happened. This location is terrible, my potatoes was about the size of a golf ball maybe slightly bigger. I was in shock everyone else had very large potatoes, and the steak was over-seasoned as always. The remaining time we were there the waitress continued to walk by and look at us and roll her eyes. She was so rude and then when I asked for a manager when she did come back she said oh I'm so sorry that I can not help you she told me I needed to apologize and I said no not with your eye rolling and smart remarks to you make each time you walk by us. Our friends had never been to Texas Roadhouse and were shocked at her responses and remarks. I want a full refund and someone to contact me asap.

Desired outcome: Full Refund, plus a phone call in regards to the employee/and manager

0 comments
Add a comment

More Texas Roadhouse reviews & complaints

Texas Roadhouse - Racist vandalism
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Bad service, bad food 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Paid for another table's meal 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Everything! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Texas Roadhouse reviews and complaints
  1. Texas Roadhouse Contacts

  2. Texas Roadhouse phone numbers
    Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 22 22 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 7 7 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number
    52%
    Confidence score
    Customer Service
    Click up if you have successfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number 0 0 users reported that they have successfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number 0 0 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number
  3. Texas Roadhouse emails
  4. Texas Roadhouse address
    6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
  5. Texas Roadhouse social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Texas Roadhouse contacts
Texas Roadhouse Category
Texas Roadhouse is ranked 13 among 123 companies in the Restaurants and Dining category