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Texas Roadhouse

Texas Roadhouse review: service

R
Author of the review
7:10 pm UTC

To begin with, as always the wait was horrible but we toughed it out the hour + that it took to patron your establishment. Then after calling ahead to make sure that they accepted the coupon cards we had and explaining we were coming in 2 families TOGETHER and would be doing separate checks . We were assured 100% that we could use 1 per each check, we were also told that the coupon card we had for a free kid's meal with adult purchase would apply to each adult meal purchased. We specifically asked so if we buy 3 adult meals we can get 3 kids meals free and we were told yes. Once we waited the hour + got in, we were informed later that no they would not honor the adult meal with free childs for anything over 1 and that we could not use the other one because they seated us all together so we are considered 1 table even though its 2 checks. We called and asked about all this b4 coming. I'm so upset I am actually still sitting in your establishment writing this .

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