Menu
Write a review
File a complaint
Texas Roadhouse

Texas Roadhouse review: service

B
Author of the review
6:31 pm UTC

I love Texas Roadhouse. It's where me and my husband have a date night once a month.
I received a gift card for Christmas and so we went and used it for new years eve
The wait was long but we didn't care about that
We got our table and had the bartender get our drinks cause our waitress was busy
It was half off margaritas so I ordered one and asked the bartender to make sure.
Get the drinks then order. I got steak shrimp baked potato and salad
Husband got roadkill chilli fries
I got my salad he didn't get his chilli
Waited more than 45 minutes for our food
Steak was pink potatoes cold and my husband didn't get his chilli
We asked for our waitress who came around just one time while the table next to us had their waitress just about every 5 mims coming around
Our bill came and my margarita was full priced so I asked why. Waitress told me they don't do half off on holidays. Why not be told that first time when I asked?
Our waitress was terrible and rude and honestly not sure we want to go back
So sad because it's our favorite
My husband spoke to the manager on the clock and she could have cared less about us telling her

0 comments
Add a comment

More Texas Roadhouse reviews & complaints

Texas Roadhouse - Racist vandalism
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Bad service, bad food 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Paid for another table's meal 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Texas Roadhouse - Everything! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Texas Roadhouse reviews and complaints
  1. Texas Roadhouse Contacts

  2. Texas Roadhouse phone numbers
    Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 22 22 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 7 7 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number
    52%
    Confidence score
    Customer Service
    Click up if you have successfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number 0 0 users reported that they have successfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number 0 0 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (502) 426-9984 phone number
  3. Texas Roadhouse emails
  4. Texas Roadhouse address
    6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
  5. Texas Roadhouse social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 29, 2026
  7. View all Texas Roadhouse contacts
Texas Roadhouse Category
Texas Roadhouse is ranked 13 among 123 companies in the Restaurants and Dining category