Texas Department of Transportation / TxTag.org review: Supervisors not capable of doing their job

The email below is not from a supervisor as a supervisor would take ownership of a situation and not ignore the complainer. I have not received a statement since October 2020, TxTag uses the standard robotic excuse of that they are aware of the situation and are working on it. How can they work on something for a year and not get it resolved? The statements are still not accessible on my account and they have only just reinstated the transactions tab within the last month after a complained, before that, I have had 1 year of being unable to view or access any toll transactions and they still expect me to pay blindly without any knowledge of anything.

At least TxTag can outsource to a company other than Faneuil Inc!

Fri 9/24/2021 3:34 PM
Good afternoon Mr. Ross Anderson,

I have submitted your request to escalate to someone higher up in management and they will be reaching out to you to further assist with your concerns. I have made sure to communicate your account history as well as the previous correspondence so that they have a full understanding of the situation when they contact you.

Thank you for your business with TxTag. Have a wonderful day!

Respectfully,

Courtney Elkins

Faneuil Inc. - Call Center Supervisor