October 2018 I received a toll charge bill for a car I sold in 2016. I called TxTag Customer Service Center and told them it wasn't my car. They told me I'd have to fax them proof I sold it. So I got their fax number and sent them a cover letter explaining how I sold the car, who I sold it do and the date, and a photo copy of the title transfer and receipt proving I'd sold it. I called back a few days later and was told they didn't receive it. So I went back to the fax machine and sent it all over again. About a month later, I received another bill so I called them again and was told they never received it and that they would need an official document from the state of Oregon DMV of my title transfer (something no one I'd talked to previously had mentioned). Cool, so I had to ask my work for permission to leave, UNPAID, to go to my DMV, wait 30 minutes in line to pay $4 fee to request them to fax the paperwork. All was fine and dandy, paper was faxed. 2 days later I call TxTax to confirm and she says the document wasn't received. I ask why they have failed to receive a fax for the 3 time. She's semi-snotty to me and tells me it takes a week to sort through faxes and get them submitted. Cool. I follow up a month later on 3/21 when I receive yet another bill in the mail with all sorts of late fees tacked on. I'm done talking to customer service reps that can't do anything, so I ask the gentleman for a supervisor. I then end up waiting 15 minutes of my lunch break with no answer, to which I'm then told by the customer service rep they'll put me on a call back list since all supervisors are unavailable, and I will get a call back in 24-48 business hours. It's a Friday, so I know I have to wait until next week to get a call. Jump forward to the following Friday (today) 3/29 and still no call, so I take yet another lunch break to call this company instead of taking a break during my 50 hour work week. Marcus answers the phone, and he's a straight up sarcastic a hole to me. I'm already super frustrated with this 6 month long ordeal, and I'm talking loud and quick and instantly asking for a supervisor. He cuts me off to tell me per their notes that someone did call me back on 3/26 which is completely. No one called me back, I didn't talk to anyone, I don't have any voicemails or even a missed call. He says their notes say someone called and actually spoke to me to tell me I have to have my DMV fax the paperwork again and that I said I would. I tell him that that is completely false and that their company is falsifying phone calls and making them up and that no one called, to which he responds in a completely rude and sarcastically fake nice and mocking tone that "he's just telling me what his system says" to which I mimic his tone and say "and I'm telling you it's completely false and untrue." After a very aggressively fake tone back and forth with him where I request a supervisor and he tells me he'll try but that doesn't mean one will be there to talk to me, I eventually get transferred to a supervisor, Casey (pronounced Cassie). She's just as rude telling me there's absolutely nothing she can do. She constantly puts the blame on my DMV saying they never sent the fax since she doesn't have it, and I keep telling her they did send it and that I've sent faxes to and they're not getting it on their end so it's something wrong on their end, and she's still refusing to do anything or offer any other solution to this very clear problem of the fax not working on their end. I ask to be transferred to her supervisor. She denies my request. I ask for her last name or her email address. Denied again. I ask for her phone number to contact her in the future. Denied. I ask for her supervisor's name. Denied. I ask for "literally anyone above her or any other form of contact" and I'm denied again and told I can only call the toll-free number and ask for her. I ask for their business license number. Denied again. I'm crying through this whole conversation by the way, and by now I'm telling her I know none of it is her fault personally and I'm sorry for yelling but that I'm super frustrated with everything on their end and that I'm contacting a lawyer. She says to call back if I need any further assistance. We end the phone call. This company is ridiculous!! Worst customer service I've ever received or even heard of, and I've worked in customer service since I was 15. I don't care how rude people were to me or if I couldn't help them or whatever the situation could be, I would never ever ever ever be so rude or snarky to someone like they just were to me. And this company needs to get organized because something is clearly wrong on their end if they've received multiple faxes from different fax machines on different days and they're not receiving them. I just want them to take my name off of this car record! I've exhausted my efforts and don't know what else to do as I've done the only things they told me I can do for this issue. SO frustrating!!!