The complaint has been investigated and
resolved to the customer's satisfactionResolved TELUS — poor service
resolved to the customer's satisfaction
Today is September 10, 2009. I last had access to my email on August 15, 2009. While I was out of the country for 3 weeks I was unable to access my email. Upon returning they had difficulty determining the problem. After about 45 minutes talking with their technical support department I was told that it would take 24 to 48 hours to resolve the problem. I asked to speak with a supervisor and was told that one would call me back. That was more than 30 hours ago. I still have no email and I have heard from no one.
I now understand all of the complaints I have been hearing about the company. I'm wondering what I have been paying for during this past month. My clients wouldn't let me get away with this but Telus doesn't seem to have any difficulty taking an inordinate amount of time to assist clients.