Telkom SA SOC
reviews and complaints

I have been paying my contract for the past 4years including insurance. Early August I lost my phone, sent documents for the claim ridiculous delay on the claim until I Paid access fee on the 30 September, sent emails no response until I called which is a problem as they don't pick up. One day I was told they found my phone and it on the way but I must track the parcel🙄No response till today the 3rd November 2020. Sad part is the sim card has not been working but the nerve that TELKOM has by calling me on my Vodacom and asking me to upgrade and yes Both have been deducting money for contract and insurance 😤. I am tired of chasing Finrite to give me my phone.
Regards

August 2020 Invoice was incorrect and included billing for two services I did not receive the month prior.

I called Telkom call center and lodged a complaint - case no 3584871.

I was advised that I should just pay the invoice and I will receive a credit on my next months invoice. I advised telkom that I was not prepared to pay for a service I did not receive. The call center agent advised she would escalate the matter.

Telkom emailed indicating that case no 3584871 was resolved. I immediately called them to advise the matter was not resolved. I had not received a revised invoice in order to pay. Call center agent advise they would escalate the matter. I have sent numerous emails to the telkom billing department with no reply or resolve.

September invoice also reflected an incorrect amount with no credit from august invoice as was promised. I followed the same procedure as above. Contacted the call center twice a week and emailed the billing department the same. No resolve.

Today TELKOM cut my service. I cannot make or receive calls.

CASE NO 3584871 remains unresolved after numerous attempts.

Disgusting service.

Why does telkom wanna bill twice in one month they already bill me for september r159, 00 and again in october r159, 00 now they send me a message they take another r270, 00 out of my account
My contract is only one an half month old

See attached photo letter written by my mother as she has no other way of communicating.
Feedback can be sent to me, her daughter.
Regards
Glynda Du Plessis

Details of complainant Mrs M Wilson (landline number [protected])
31 Belvedere Close
Sunningdale
7441
She is a 84 year old, father is 85 yrs old and needs medical attention and both are digitally challenged. Hence the complaint of their landline being taken away to be replaced by something they cannot use and have returned to Telkom.

Look forward to your response.

I have been paying Telkom for years via EFT and that is not going to change. Telkom better get their useless systems and facts straight before they
harass paying clients.

I am tired of their poor systems that obviously don't work and pathetic customer service. I spoke to so many useless consultants and have several case numbers that mean nothing and to date i'm waiting for a manager or director to call me, so I can tell them what I think of their service! Pathetic

On 31 August 2020 I went to Telkom Direct Shop at Greenstone Mall to down grade my smart broadband 120GB wireless tv sevice, as given above.
The Telkom agent Amanda Juliet Mthimunye seems that she was not sure of what to do. I suggested that she call the supervisor Mrs Dimcho. I explained to Mrs Dimcho that I want to down grade from 120gb to 80gb, due to the covid 19 lockdown. She looked at the contract and advices that I will have to pay for the remaing 28 months of the contract, R450 on the hardware and R499 for the 80gb data. The total will be R949.00. I accepted the decreaced amount. She and the agent had a convisation in their home langauge which I did not understood. I asked what are they discussing now and Mrs Dimcho said that she explained to the agent how to process the downgrade application. On the other side of the glass behind the agents computer I was asked to sign on the electronic pad three times which I did. The agent came arround and also signed once. She told me that the new amount R949.00 will be active at the end of September 2020. I requested a reference no. The agent told me the new contract will be my reference, which she emailed to me on my request. I checked my email and saw the Telkom consumers renewal contract on my emails and left the shop.
On 15 September 2020 I noticed a R13099.00 Telkom debit order and reversed the money. Telkom re-submitted the debid order, again I reversed the payment. On 5th October 2020 I received a Telkom statement and invoice, R13800.70, dated 01 October 2020. I immediatly contacted Telkom billing who told me it is a sales problem. I then contact Telkom sales who told me this is a billing problem, or go back to the telkom shop. I looked at the contract renewal email from the Greenstone mall and found both telephone number and email address. I was unsuccessfull with the telephone number because you dont get through to the Telkom Direct shop but to a sevice line with other obtion and no one could help me. I then send an email to the agent, Telkom SMBS R... and Telkom Nox Tom (NN). Since then I have not received an awnser as yet. I receive Telkom sms's that Telkom is going to suspend the service. I answered the sms's explaining that the Greenstone Telkom Direct Shop made an error and I had send a email to them. So why must I go back to Greenstone, why cant they rectify their error by telephone call or email. I am dealing with Telkom since 1983 privately and since 20193 with my bussines. With many accounts and had pay all accounts monthly. An acceptional track record. We had and still has many Telkom problems, but still paid our accounts. Telkom see a problem but does not phone and ask, we notice you did not pay, can you please explain. No, Telkom is like a robot, only see either black or white, no customer empathy/relations. So I request, please rectify the error made by Telkom. All my detail never changed since 1983. Do not suspend this service I am willing to pay the vebal agreed amount R949.00. There are a debit order for that amount, which I will let go, but not other amounts. This account was kept up to date thus far. I can accept the error, again, please rectify it. I am not unwilling to pay, but only the agreed amount.
Please send me a email address, so that I can send supporting documents. I dont have photos. You will see how limited the information on the Telkom consumer contract renewal form is? There are to many blank sections not giving the actual information of the change in the contract. Very un-professional I would say. It does not coply to standard contractural legal procedures.

Mrs SF Nel, Cell no +[protected]
Telkom Account [protected]
Query Date: 25/07/2020 & 30/07/2020
We relocate from Gauteng to Kwazulu Natal in August 2019.
In January 2020 we apply for a telephone service to our new home at the Telkom Agent in Shelly Mall. They explain that because their is no copper cable's available we have to apply for a Mobile Telkom service, we except.
On completion of the contract they insist to sign a Bank Debit Order (BDO) and after 3 months we may cancelled the BDO and change to Bank EFT payments. With the "LOCK DOWN" in March the state pension department (SASSA) change the pay out date's from 1st of Months to 3 or 5th of a month, we visit Telkom branch immediately and requested to change our payment date from 1st to 5th of month from end of April the BDO has been send to our Bank any time and date from 25th to 4th of a month and every time the Bank debit our account R65.00 (RD) and Telkom debit us also R202.00 handling fee for late payment.
On visiting the Telkom Branch in Shelly Mall almost every month they just informed us we must phone the Telkom Customer service (CS) (10201) to attend to the problem. On every occasion that we phone CS they will rectify the problem because they work from home it will take 48 hours.
During September 2020 Telkom Financial send the BDO on the 21st of July to Standard Bank for payment?
On phoning the CS they request a Month payment in advance that show a CR to the account then only they will cancelled the BDO. We are Pensioners and can't afford to pay in advance.
Please HELP, HELP us to solve this problem and a refund on every R202.00 and Bank cost of R65.00.

Hi
My name is Dikeledi Abigail Khula
I lost my phone some time before lock down, I reported the matter to finrite and send all the information, and excess of R650 wich I paid to get replacement phone. It's now 3weeks since I paid excess. They offer me a Sumsum or huwaii. I told them all the phone that they offered me, some of them they worth less than 3000, my phone worth R6000+ then. I asked them to look for me the Sony experia, instead, is the phone I was using before I lost it. Can you please help

I have visited the Phoenix Plaza branch on the 30august 2020 for an early upgrade. The lady had made an error on my billing and now my bill is more then double.
I have logged a case on the 7 Sep and no response till now and I call almost everyday to get repsonse. Every consultant told me a complete different story. I'm fed up. The branch can't receive calls, and I managed to get the managers number and now I'm told a case will be logged again. I finish log a case on the 7 Sep what the hell another case needs to be lodged for. This is nonsense. It's been 2 weeks and if my bill is not sorted and my debit will be unpaid and I'm not responsible for the unpaid fees and bank charges.
This utter [censored]. Telkom needs to catch a wake up.

Early this morning I went to the Telkom shop in Parow Centre to chat to a consultant regarding my LTE contract. I followed all protocols, but because my hearing is not that good I tend to come closer to hear better. The next minute a consultant tells me in the most unfriendly tone that I can't stand that close, I have to stand on the sticker. While I'm trying to tell her that my hearing is not that great and that's why I move forward to hear better, she walks away and turns her back. I then ask her for her name, but she outright ignores me. I then later find out she is Kristen Kawalis (not sure of the spelling), the manager of the shop. I usaully go to the Canal Walk or N1 City branches, but I was in the Parow area so I went there. Is this the way our Coloured people are treated, because this treatment would have never happened at the other two malls. Telkom you should really invest in training your staff, especially your managers.

I cancelled my services when I was on Fibre via your app as I was relocating from 501 Dawn Road Lynnwood to 2013 Motlatse Drive Waterfall - where you had no fibre services in place..

My landline number was [protected].

My termination request number done on 30 August was as follows
[protected]
[protected]
[protected]

I received a call on the 5 September 2019 from Thamsang from your retention's department informing me that if I cancelled I would still be liable for the balance of the 24 month fibre contract which was to end in June 2020.

He said I should rather downgrade to LTE and my rate would now be R799 per month including free telkom calls.

I agreed to this option. He promised that he would deliver the LTE unit and I should have it in less than 7 days.

No LTE unit arrived as promised .

I noted that my line was reinstated and again I cancelled on 18 September 2019

My reference was
TIN3338569 : [protected]
B310030929 : [protected]
[protected] : [protected]

I received a call from Sakhile again from retention's department who informed me that as I had not not received my LTE it would be best to go into the store and explain to them what had happened and they would give me a router and the price would be R 799.

I was in a fix as I run my business from home and internet access is crucial for me. I went to the store at the Mall of Africa

The store was unable to process a contract for the balance of my contract and they suggested that I take it up with Sakhile as they could only process a 24 month contract,

I contacted Sakhile again ([protected]@telkom.co.za) via email and on the 23 September his manager eventually called me . Her name if I recall was Emily and she said to me that yes my contract would end June 2020 and the rate would be R799 including free calls.

However after numerous disputes and calls (I have all correspondence if required) my services for fibre at 501 Dawn road was only cancelled in March.

Hence I am seeking the following

1. Refund for only cancelling [protected] in March in spite of the request been logged in August.

2. Difference in what I charged for LTE versus what I quoted (R799). The number in question is [protected]. Note again I cancelled these services on the app and teh reference given was 684483673A.

2. The latest invoice I am not liable for the LTE device as this was your suggestion and why must I be penalized for same.

Telkom ran a special for the Samsung note 20 with a R4000 samsung voucher but most people I know ordered it and was either given the phone and no voucher or not even given the phone. Read Hellopeter. The special was order before 23rd of August and receive the voucher which I did and conviently they did not call back until after the 24th and told me the special is over. My reference number for the order 14th of August is Ref:[protected]. I want to know why is Telkom misleading customers and behaving like thieves. This is pathetic service and I refuse to deal with a pathetic company like this.

From: Zondi, Bonginkosi B
Sent: Monday, 07 September 2020 05:46
To: [protected]@telkom.co.za; '[protected]@telkom.co.za'
Cc: 'saint.[protected]@gmail.com'
Subject: RE: Insurance

Hi team

Firstly I would like to inform yal that I am very disappointed that I got no no responses from yal after being at the store and after numerous emails

Secondly - I have no choice but to escalate this matter to the head office so that they can liaise with the store gateway Telkom manager

Thank u

Regards
Zondi
[protected]

From: Zondi, Bonginkosi B
Sent: Tuesday, 25 August 2020 10:33
To: '[protected]@telkom.co.za'
Cc: saint.[protected]@gmail.com
Subject: RE: Insurance

Hi

Please advise or please contact me

This has been going on for weeks and weeks

From: Zondi, Bonginkosi B
Sent: Monday, 24 August 2020 14:36
To: '[protected]@telkom.co.za'
Cc: '[protected]@telkom.co.za'
Subject: Insurance

Hi Team

Please urgently assist

Its been 3 weeks and this issue is not sorted

When I took contract for cellphone in Feb 2020 I opted for insurance - upon dropping off fone for screen repairs I was advised that insurance is not in place

I was at gateway Telkom 3 weeks ago and was advised issue is being sorted - I haven't received update(s) regarding progress of this matter being sorted out and this has now become urgent

Kindly advise or contact me with an update

Regards
Bonginkosi Zondi
[protected]
[protected] / [protected]

I just want to share my bad experience with Telkom. I'm currently paying for the contract I didn't sign up for. I've complained several times with no assistance instead they just keep on taking me from pillar to post. Their service really sucks and I wouldn't recommend it to anyone. They don't care about their customers. I spoke to so many people and the last response I got about was three weeks a was that they will get the recording of the contract and resolve my problem but up to date no one bothers to give me feedback.

Telkom billed me extra & charged me fees for non payment?. Never gave my money back. They instead credit my account. Not even the full amount. They have no clue what they are doing. Now, my service is not working. Send them emails, & all they ask is for my contract or invoice number. It feels great when I see telkom in the news losing clients & money. Keep up the pathetic work, until you close your doors

I was cheated and mislead into signing a contract.
I am not happy with this contract and when I signed up for it the incorrect information was given to me.

I wish to cancel my contract as I cannot afford an additional fee for minutes, I signed up for this contract based on the fact that minutes were available on this deal.
Over the last 5 months I had minutes available, in july suddenly there are no minutes available.

Please can you assist to clear this matter as now I have a bill of r700, which is not in my budget.

I purchased a router (21/06/2020) from telkom branch at umlazi.
(sn: [protected]). Today (25/08/2020), the rooter stopped working. My daughter went to the branch on the bluff to enquire. She was assisted by jarred, who advised her that he cannot assist because the rooter has to be sent to a technician for repairs which might take a month to repair and will cost us about r700. I was confused because the rooter is not even 2 months old, and she has to use it for school. My contact number ([protected])

Cancelled Telkom services over a year ago (June 2019) and till date cancellation is still pending. Our Company was not satisfied with the services hence the cancellation. After several unlimited calls and emails this problem remains unresolved and our bill is escalating. We are also being billed for services not used by us and that we have no knowledge of. Our business cancelation was sent and done with Telkom SA SOC Ltd. I would like to know when is this problem going to get resolved, and also do want NOT want be held accountable for service fees etc for the past year.
Account in question is Serv Ref No: [protected]. There are several bundles attached to this fref No: [protected], [protected], [protected]. The last two is is not even ours. Our current bill is now @ R4, 422.25 and every month he service subscription is escalating.

Good day
I was by eastrand mall on the 29 feb 2020 and they call the account dep for me, I talk to mr nyathi and I put a despute in and told him that I wont pay it, he say that I must bring the router back because that why the amount is so much, so I did take it to eastrand mall on the same day case nr [protected].
Every time they sent me sms that my account is outstanding. On the 28 may they sent me a email with the same amount the router is still not off.
I won't pay it, it not my fault that eastgate did not sent the cancelled true to telkom on blackfriday. I sent account on time emails for my bill, no feedback at all.
On the 31/07/2022 a lady nomonde from telkom phone me and I told the whole case to here, she said to me that she wil contact accounts and came back to me, stil waiting.
S.Vermeulen
account nr [protected]
email adress [protected]@gmail.com
cell [protected]
thank you

We have been trying since 3 February to get three Telkom Lines and Internet for the business cancelled, however only on the 26 June 2020 did the cancellations take place. The owner stopped paying for the services as he needed to get Telkom to react to the problem. There seems to be very little happening, now that we have with held payment services have been disconnected. There has been unaccountable amount of calls made, and emails sent to no avail. There has been a number of disputes loaded on to the account, still nothing happening, an email has also been sent three consecutive days to a supervisor, we can see it was read yesterday, no replay received. There are re connection fees added to the account every time they cut services. Account is an astronomical amount already due to non communication from Telkom.
All the owner is needing is in writing what credits are being passed and what is the outstanding amount for services that are being used and which he must pay for.
It just seems that Telkom gets no where with ones complaints, cannot get further than the call centre.
Need extremely urgent help with this complaint
Mrs Linda Venter [protected]