TechSkills — Breach of Contract
I wanted to touch base with you due to the fact that I believe that I have been taken advantage of greatly by a local company called Tech Skills (TechSkills.com). Last August I enrolled in Tech Skills due to the fact that I had lost my job at that time and I was in search of some computer training. All I wanted was my Cisco certification. I spoke with a gentleman there name Steve Klein who had told that I should get at least 4 certifications so that I would have the all around training that I need. Well the Cisco certification only costs $2500 and the "membership" costs $8,000. He told me that I would make 65k a year at a minimum if I had all of these certifications. Well, I went ahead and took out the student loan based on this hoping to make this kind of money. I was leaving a career to start a new one. So the experience would be helpful. After attending the classes I found out that the rate of pay for a person just having the certifications would only have entry level pay (based on what the "teachers" told me.) Due to the fact that you still need experience in the field to earn the higher pay scale. Well, I decided to accept a job in my current field because I have a family to think about and I had to make at least 50k a year to make ends meet. At that point I asked if I could get a refund (which was 2 months later.) for the amount of the classes not taken because I needed to get a f/t job and I could not finish the classes in the 10 month period allotted for the "membership" that I had paid for. Well at that time Steve Klein told me to not worry about it that they would extend my membership indefinately until my classes were finished. Well, this happened for a while until my teacher Eric told me that it was up to Tech Skills to decide whether to extend me or not. Well, I was shocked by this because of the conversation I had with Steve 2 months prior. Well after that I had a conference call with Tony Hausmann (Director) and Steve Klein and Tony stated that he would extend my classes indefinately as long as I only took 4 certifications. I agreed to that and it was fine. Well on the second page of our updated agreement that I signed it stated that I had only 90 days to get a full refund which I understand was my fault because I did not read it carefully but I totally missed it. This was in Febuary. Well, since then my wife had surgery for cancer so my mind was not on school and it slipped my mind. Yesterday, I went into Tech Skill's website to start my classes again and it said I was locked out because my "Membership" had expired. Well, I would like a refund for the classes that I have not finished. I requested that in writing and Tony Hausmann basically told me that I cannot have one because I signed this document that stated I only had 90 days to cancel which he never told me about that part of the document. I feel I was completely misled from the start and I just want my refund for the classes not taken. I have requested this numerous times and the staff at Tech Skills talked me out of the refund. They would keep referring me to different people to speak with and eventually my time ran out for the partial refund. By having me sign a document that states that I only have 90 days for a partial refund is terrible. Why should I pay for “classes” that I never started??? According to my calculations they owe me $6500. That place is a total rip off and I feel everyone should know about it. Please help! Feel free to contact me. Thank you for your attention to this matter.
After further consideration I decided to contact you because I am tired of the run around that I have been getting from tech skills. I wish to cancel my student loan. I would like this portion refunded. Please seek the refund directly from Tech Skills. I am very surprised that a reputable company such as yourselves would do business with a company that is in business to take people’s money and provide “schooling” that is not nationally accredited. Most of the “instructors” are not even certified in the area that they are teaching. My first instructor was supposed to be teaching me A+ certification. Well he was not even A+ certified at the time he was supposed to be instructing me. He was taking his course at the same time I was. How can someone instruct me on a subject that they are not familiar with? What a joke. I am shocked that this Tech Skills has not been fined for this type of action. This is a class action lawsuit on the horizon. I have found that there were two better business bureau complaints this year alone for the exact same thing that I am referring to.
In closing, it is not the fact that I am trying to just not pay for classes I have taken. I will gladly pay for classes taken but I definitely feel I should not have to pay for classes that I have never started.