TDS Telecommunications review: Internet service need with a slow response time. Work done on the utility box on the lot line was shoddy

A TDS tech was working on the utility box where wires are that connect customer internet to the home. I lost the connection because the tech cut our connection wire. I called for service and the response was they would send a tech but the time frame for arriving would be 4 days later. this means no TV or computer. This is a poor response. A temporary line from another nearby box from 150-180 ft away was connected with the line above ground. Now I have to wait two weeks to get a new line underground to my house. In the mix two of my neighbors lost connections as well. Apparently one wire in the box was crushed and did not hear about the other. TDS is expanding quickly in my town and suspect speedy work, shortage of techs, sloppy or bad techs trying to keep up. More issues will arise with lag because bad work needing fix will make service even slower. Recommend the tech that created my and neighbor issues be retrained or fired.