TD Bank review: Lost money in atm machine, account not credited after funds were retrieved

To whom it concerns:
On February 28, 2019, at the TD Bank, located at 4319 Collington Rd. Bowie, MD. 20716, I attempted to deposit $400.00 dollars, in the ATM, to my disappointment, the funds didn't regester the deposit, and I never received a reciepts, then it was over 15 minuted before my ATM card was finally retrieved from the machine.

This issue was bought to the attention of the Head Teller, Ms. Christine Jones, she explained to me that the ATM people are responsible for fixing any problems that may occur, an audit will be performed. When I called back the next day, I was told by an associate that the $400.00 was found in the machine, but again, an audit will have to be performed before my account is credited.

So, I talked to Ms.Jones, the Head Teller, I asked for an explanation as to why after several days, my account is still not credited? It's been over 48hrs. my wife, and I are frustrated, experiencing anxiety, and no one seems to have answers. My concern is if the ATM personnel retreived the money, and performed this audit, why isnt the bank crediting my account? I understand theirs a process to be performed, However, I don't think the customer should have to pay the price! I followed up with Ms. Jones, March 4th, to check on the status of my account, she said she would get back with me, It's now March 6th, still no one has called me back!

I would think that TD Bank, would put the customers interest first, to accommodate their customers, if Professionalism, courtesy, is indeed the hallmark of the banks customer service priority!

I would appreciate, if someone could explain to me why my wife, and I have to be inconvenienced!

I can be reached at [protected], or E-mail me at [protected]@hotmail.com

Thank you,
Raheem H. Israel