Tasca Parts Center

I placed an order for multiple items totaling $352.15 with Tasca Parts on 12/07. Before placing the order I searched their website for any messages relating to the shipping delay of orders. No information was found in regards to shipping delays so I placed the order. I received an email stating to keep an eye out for the tracking number in the next 2 to 4 business days which was perfectly acceptable. A few minutes after receiving that email I received another saying to keep an eye out for an order update, including shipping information. This was still completely acceptable. At this point I am expecting to receive tracking by ***-21 which was the maximum of 5 business days as stated in their email. On 12/09 I recevied an email saying 1 of the parts I ordered was not available and they were asking if I wanted to remove this parts from the order or cancel the entire order. I responsed immediately saying the keep the order but remove this part only. I didn't received a response to this email. The following day I received an automated email saying my order was on hold because they were waiting on information from me. I followed up with an email asking what they needed and never received a response. On 12/13 I emailed them again, again never received a response. On ***-21 which was the latest the order should have shipped, they sent a credit for the 1 part that was not available so I assumed they received my follow up email. From *** to *** I never received a single email from them. We are now going on the 15th business day (3 full weeks later). I finally received an email on *** saying the order was shipping out. I still do not have my order. This type of behavior is unacceptable. The least you can do is to contact your customer and inform them there will be a substantial delay. My shop space is valuable and this vehicle has been taking up space for too long due to their incompetence. I am seeking a partial order credit from Tasca.

I originally ordered a few parts for my 2019 Dodge Charger on June 30th 2022 where originally the ordered parts were displayed as "In Stock" on the receipt where later I received an email on July 1st 2022 from Tasca stating "One or more items from your recent order *** have required special ordering but should be ready to ship to you soon. Your complete order will be shipped as soon as the specially ordered items arrive at our warehouse (in about three to five business days)." With that being said I did not receive a single update from Tasca so I emailed them once again on July 15th 2022 asking if they had any updates on the order where they responded three days later July 18th 2022, "It looks like we are still waiting for the part(s) to arrive at the warehouse. I apologize for any inconveniences this may cause." I never responded to this email out of frustration but decided i would give them some additional time to receive the part. On July 29th 2022, I emailed them saying, "Do we have an expected time frame for when the parts will arrive? It's been almost a month now, and If I would have been told It was going to take this long I would have purchased the parts elsewhere. Please advise. Otherwise if this doesn't arrive within the next 5 business days, I will unfortunately have to cancel my order, as I have found another vendor who has the parts on hand." where they responded, "It looks like we are still waiting for the part(68417505AB) to arrive at the warehouse. I just reordered this part for you. I apologize for any inconveniences this may cause." So I responded, "Is there any way you can just issue me a refund for that part and just ship the other 2 parts? I don't want to do bad business and I'd at least want to take those parts off your hands." I was later told that they would issue me a refund for the part and the other parts on hand would be shipped out to me. It is now a week later and I have not received my refund or received tracking confirmation.

I got on Tascaparts webpage and entered my car's make, model, and year. I looked around and found drive axles ,which was what I needed. I ordered both axles off of a parts drawing that illustrated complete axles that were listed to fit my car. When I received the axles on March 31st, I got one of them out of the box and found it to be incomplete. It was missing the shaft that goes in the transmission. Most people call this part the tripod. The parts drawing on their webpage shows the axles complete with the tripod. I called Tascaparts and told a guy there that the tripod was missing and per their drawing ,it should be on the axles. He said that was the way they got them in from ***. He said if I had copied and pasted the part number into their search bar that I would have found a page with the part number that once clicked on had a picture of the axle without the tripod. How is any customer supposed to know to do this ? I told him I was going to ship them back because running new parts against worn parts ( I would be forced to use my old tripods) is not a good practice and usually increases wear. He emailed me a return number. I called them later because I couldn't find the picture the guy said was on their web site. A lady answered the phone this time and she was really trying to help. She wanted the part numbers off the new axles to be sure I got the correct parts. I told her I would take pictures of the number labels on the axles and send her a picture of my old complete axles beside the axles they sent me so she could see what was missing. She said great and I took the pictures and emailed them to her. After about three hours without a call back from her, I called Tascaparts again and a different guy answered the phone. I told him the story and he had an attitude that wasn't helping any. I told him I was very unhappy about getting the incomplete axles and that their webpage was deceiving because the parts didn't match the parts drawings. He defended their webpage and said my popup blocker was why I couldn't find the picture the first guy told me about. I asked him how to find the picture and he said he didn't use their webpage that he ordered parts out of a catalog. I wasn't getting anywhere and ended the conversation. I got back on their webpage and searched almost every parts list for parts that were for my car. I found three different parts drawings for axles for ***s and every one showed the axles complete with the tripod. I think their webpage is very deceiving because you order off the drawing and parts listing thinking you are getting complete parts and you don't. I would have never ordered these axles if I had known that they were not complete. I was charged $57.75 shipping to get the axles and I paid $62.65 to return them.