Aritzia Customer Care Service


Aritzia LP

№ 118 - 611 Alexander Street
British Columbia
Canada - V6A1E1

Customer Support Phone Numbers

Mon5:00 AM - 10:00 PM
Tue5:00 AM - 10:00 PM
Wed5:00 AM - 10:00 PM
Thu5:00 AM - 10:00 PM
Fri5:00 AM - 10:00 PM
Sat6:00 AM - 10:00 PM
Sun7:00 AM - 10:00 PM

Aritzia Complaints & Reviews

Aritzia / aritzia

Oct 02, 2019

Ordered 500 dollar gift certificate on september 27, 2019 for my daughters birthday. Customer service reps stated gift certificates can only be mailed. Stated they would ship priority — assured me that my daughter would receive by tuesday october 1, 2019. Called company today — gift...

Aritzia / manufacture error

Oct 12, 2018

AritziaHello, I purchased your Tna "teddy zip up" last month at your "2899 Granville St, Vancouver location. Although I am in love with the sweater I am unimpressed with how quickly it has fallen apart. I have followed all the care and washing instructions and both the seam on the bottom hem and...

Aritzia / wrong size tag/staff attitude

Oct 06, 2018

AritziaI purchased 3 sweaters on line from Aritzia, there were something wrong with 2 of them. The first one has a hole on the sleeves and the second one with a wrong size tag, XXS was ordered and the tag said XXS and actually was more like a small. No big deal I went to your Market Mall location...

Aritzia / azure skies aiken blouse

Sep 16, 2018

I bought this product online and was extremely disappointed when it arrived that it looked and was nothing like the description in the online website. The fabric is nothing like it showed online and the size does not fit as advertised. I expected much better and higher quality from...

Aritzia / in store sales associates and customer care

Jul 24, 2018

I wanted a jacket I saw in store but it was missing the belt so the sales associate offered to order me one into the store and that it would take about 5-7days. I got the e-mail that the jacket had arrived, just in time for the wedding I was hoping to wear it at! BUT it was the wrong...

Aritzia / parka

Apr 20, 2018

I had bought a $200 parka around 2 or 3 years back and its zipper broke and when I contacted them, they said it may have broken due to wear and tear !! If there's one thing that shouldn't go bad in a coat, its the zipper. I told them that the parka is in perfect condition but obviously the...

Aritzia / customer service

Jan 06, 2018

I have been calling multiple locations that aren't even close to me, to ensure they have items I am looking for instead of driving around to each location. None of the FOUR locations ANSWER THEIR PHONE. Yet, when you go into their stores there are MANY of them just wandering and chatting...

Aritzia / bad customer service

Aug 03, 2017

Dear Sir/Madam I am writing to today due to a very bad experience in your store. Location: CF Sherway Gardens in Toronto. I usually go to aritzia because I love your clothes and usually most stores the employees greet you and ask if you need help. For me that wasn't he case, I walked in and no...

Aritzia / Damaged item, want my money back

Feb 16, 2016

There was a sale on Aritzia and I was amazed with their really good looking items. So I decided to give it a try and ordered a skirt which was on sale. The skirt arrived in within about a week and it was horribly damaged! There was a huge hole on the back! I paid over $60 for it but...

Aritzia / Snobby sales associate


I am a loyal fan of your clothing line and repeat customer of Aritzia. For this reason, I felt compelled to write this letter to your company regarding the extremely negative experience I was subjected to at the Aritzia store located in the Shops of Don Mills, - a mall I rarely...