Gem Grace
reviews and complaints

I recently purchased a dress from GemGrace and I must say, I was quite hesitant at first. The website had so many gorgeous dresses at such affordable prices that I couldn't believe it was true. But, I decided to take a chance and boy, am I glad I did! The dress I received was exactly as described and it was absolutely stunning. The quality of the dress was top-notch and it was evident that a lot of care and attention had gone into making it.

To my surprise, the dress arrived earlier than expected, which was a pleasant surprise. I was beyond pleased with my purchase and I couldn't wait to wear it to my event. I received so many compliments on the dress and I felt like a million bucks.

However, I do have one small criticism. On the website, the listing price on the item page was higher than the price listed on the listing page. When I clicked on the item, I was charged the higher price (about ?25 more than the listed price). This was a bit confusing and I think it's something that needs to be addressed on the website.

Overall, I would highly recommend GemGrace to anyone looking for a beautiful dress at an affordable price. The quality of their dresses is exceptional and their customer service is top-notch. I will definitely be a returning customer!

I recently had the pleasure of purchasing a dress from gemgrace.com and I must say, I was thoroughly impressed with their customer service. From my very first email inquiry about a dress I had seen on their website, I was met with a level of confidence that put me at ease. The customer service representative answered all of my questions and even provided advice on changes I wanted to make to the dress.

What really stood out to me was the level of communication during the time of Covid 19. Despite the challenges that the pandemic has brought, gemgrace.com was still able to provide excellent customer service and ensure that my dress arrived on time.

When my dress finally arrived, I was blown away by the attention to detail. Every detail that I had requested was included on the dress, and at no extra charge. I could have easily spent a lot more money on an off-the-rack dress for my special day, but instead, I have a bespoke wedding gown of fantastic quality for less than ?200.

Overall, I cannot recommend gemgrace.com highly enough. If you're a bride-to-be, I highly recommend checking out their website. You won't be disappointed. Thank you, gemgrace.com, for providing such a wonderful experience.

I am beyond thrilled with my experience with Gem Grace. Let me tell you, the dress I received is absolutely stunning. The color is so beautiful, it's like a dream come true. And the fit? Perfect. I couldn't have asked for a better fit. I did ask the company to make some changes to the design of the dress, and they were more than happy to accommodate my request. The best part? I only had to make minor alterations to the dress, which I think is a testament to the quality of their work.

I had previously ordered a dress for my daughter from another company, and let me tell you, it was a disaster. It cost more than my dress from Gem Grace, and the fit was just terrible. The material was itchy and uncomfortable, and it was supposed to be a custom dress like mine. I ended up having to spend almost another $100 to have it taken in so she could wear it. What a nightmare!

But with Gem Grace, there was no comparison. Their work was far superior to the other dressmaker. I am so grateful to have found them. They made me feel beautiful and confident on my special day, and for that, I am forever thankful.

Thank you, Gem Grace, for making a woman of 52 getting married feel pretty. You truly are the best in the business.

Pam

I recently bought a dress from Gem Grace and I must say, it was a stunning piece of clothing. The dress looked exactly like the picture on the website, and the quality was even better than I expected. I was pleasantly surprised by the attention to detail and the craftsmanship that went into making the dress.

However, I did have a bit of trouble with the sizing. I ordered a size 6, but it turned out to be a bit smaller than I anticipated. Luckily, the bride I was buying the dress for had lost some weight, so it wasn't a big issue.

But what really stood out to me was the exceptional customer service I received from Elia, the representative I dealt with. She was incredibly professional, helpful, and accommodating. She went above and beyond to make sure that my order was correct and that it was shipped in a timely fashion. I have never experienced such outstanding customer service before, and I was truly impressed.

Overall, I would highly recommend Gem Grace to anyone looking for high-quality dresses and exceptional customer service. I will definitely be using their services again in the future. Thank you, Gem Grace, for your professionalism and exceptional quality!

I was super duper nervous about ordering my wedding dress online, but let me tell you, Gem Grace really came through for me! I ordered a combo of two dresses which made me extra nervous, but it looks almost exactly as promised and the materials are good quality. The measurements were pretty spot-on, though maybe just a little awkward around the shoulders (which could be my fault for measuring wrong tbh).

I gotta say, more people ought to know about Gem Grace. They really know how to make a gal feel special on her big day. But one thing that's been on my mind is whether they source their materials ethically and whether their workers get paid enough. I can't confirm this, so if anyone knows, please let me know.

Anyway, don't be afraid to trust Gem Grace with your special occasion. I'm so excited to get married wearing my Gem Grace dress! It's gonna be the best day ever!

I gotta say, I'm blown away by Gem Grace! Their customer service is top-notch - quick, reliable, and super helpful. I was a little nervous about ordering a dress online, especially since I wanted the smallest size and was worried about it being too big. But the customer support agent assured me that they tailor each dress to fit each client perfectly, so I gave them my measurements and crossed my fingers.

And let me tell you, they did not disappoint! The dress arrived in plenty of time for my wedding, and it fit like a dream. My family, friends, and even my fiancé were all amazed at how well it suited me. And the quality is just fantastic - I know I'll be able to wear it again and again.

All in all, I'm absolutely thrilled with my experience shopping at Gem Grace. If you're looking for a beautiful dress and top-notch customer service, I can't recommend them enough!

I recently purchased a dress from Gem Grace, and unfortunately, my experience was not a positive one. I decided to splurge on one of the more expensive dresses on their website and provided them with my custom measurements. However, when the dress arrived, it was much too big for me to wear. I reached out to their customer service team to inquire about the issue, and they responded by showing me a picture of the dress on a size 8 mannequin. I explained to them that I am not a size 8 and that my chest measurements are two inches smaller than a size 8.

I was disappointed that they did not take my custom measurements into account when creating the dress. I even took pictures to show them that their measurements were larger than the ones I had provided. They did offer to fix the dress if I shipped it back to them, but they are located in China, and the shipping costs would be too high for me to afford.

I was left feeling sad and frustrated with the situation. I did not feel like they apologized or took responsibility for their mistake. Now, I am stuck with a dress that I cannot wear and cannot afford to fix. I regret not being more cautious when purchasing a dress online.

Overall, I would only recommend Gem Grace if you are a perfect size and do not need any alterations. If you do decide to purchase from them, make sure to double-check your measurements and be prepared for the possibility of having to ship the dress back to China for alterations.

I gotta say, I'm a big fan of Gem Grace. This ain't my first rodeo with them - I've shopped with them before and I gotta say, I'm impressed. The dresses are just so dang pretty, y'all. I got 'em for my nieces who are gonna be my flower girls in my upcoming wedding. And let me tell you, those little girls felt like royalty in those dresses. That's all I wanted for 'em, you know? To feel special and beautiful on my big day.

But it ain't just the dresses that are great - the customer service is top-notch too. Elia was quick to answer all my questions and help me out with sizing. And let me tell you, if you follow their size chart and match it to your measurements, you're golden. But even if it don't match up, they'll make you a custom dress that fits like a glove. Of course, you gotta pay extra for that, but it's worth it, trust me. I did it for one of the dresses and it was worth every penny.

Now, I ain't bought any adult clothes from 'em yet, but I'm seriously considering it. If their kids' clothes are this good, I can only imagine how great their adult clothes are. And let me tell you, the delivery is fast too. I'm just so excited to see my little flower girls walk down the aisle with me in their princess dresses. It's gonna be a magical day, thanks to Gem Grace.

I was on the hunt for the perfect prom dress and stumbled upon Gem Grace's website. After scrolling through Pinterest, I found a stunning green dress that caught my eye. I was hesitant to order online, but after researching the company, I felt more at ease. Gem Grace is a locally owned business in China that hand-makes all of their dresses. They even offer a satisfaction guarantee and money-back policy, which made me feel more confident in my purchase.

I decided to take the risk and order the dress. Shortly after, I received an email from a lovely lady named Elia, who ensured that I provided them with my occasion date and kept me updated on my order. The customer service was excellent, and it made me feel safe about getting my dress. I was able to track my package, but since I ordered through a guest account, I wasn't able to figure out exactly where it was overseas. However, I was able to see when the dress was shipped out.

The dress arrived right on time, and I was thrilled with how gorgeous it was. I ordered a size small since my measurements were only a few centimeters off, and it fit perfectly. I cannot wait to wear this dress to prom. I feel like a Disney princess in it! The quality of the dress is outstanding, and I couldn't be happier with my purchase.

Overall, I highly recommend Gem Grace for anyone looking for a beautiful and unique dress. The customer service is excellent, and the quality of their dresses is outstanding. Don't be afraid to take the risk and order online; you won't be disappointed!

I recently had an experience with Gem Grace that left me feeling pretty upset. I ordered a dress from their website for my prom, and I was really excited about it. The dress cost $135, not including shipping, and I was telling everyone about this website. I had fallen in love with the picture of the dress online, and I couldn't wait to see it in person.

When the dress finally arrived, I was surrounded by my family, all of us eagerly anticipating the big reveal. I opened the package, which had three layers of packaging, and finally saw the dress. To my horror, it was nothing like the picture. The dress had been advertised as made with a tulle material, but what I saw was an awful mesh material. I was so disappointed that I felt like crying.

I tried the dress on, and it was even worse than I had imagined. The dress made me look like a pool toy, and it didn't fit properly. I had ordered a custom fit, but the dress was too big around my waist by a couple of inches. I was so upset that I had to leave the room to avoid my family seeing how disappointed I was.

I checked the website and saw that because the dress was "custom fit," I wasn't able to return it. I felt like I had been ripped off, and I was out $135, not including shipping. I was so upset that I drove home and cried on my bed for a while.

With prom less than a month away, I'm not even sure if I can go at this point. I don't have much money left to spend on a dress, and it's all thanks to this website. I just want to warn people that Gem Grace is not a trustworthy website. They will take your money and not give you what you ordered. Please save yourself the money and heartache, and don't order from them.

Sincerely, J.

Here's the link to the dress I ordered: https://www.gemgrace.com/4634-lavender-high-low-off-the-shoulder-tulle-wedding-dress-with-flowers.html?search_query=lavender+tulle&results=32

And here's a picture of the material that the dress was actually made of: https://smedia.webcollage.net/rwvfp/wc/cp/25953990/module/hon//_cp/products/***973/tab-56428ab7-0fb3-4f47-ac2b-235d85429856/d2c5c4e4-199d-4b9c-852f-7d86f4e59561.tif.w960.jpg

I gotta say, I'm really diggin' this dress from Gem Grace. It's like they put a lot of love and care into making it, with all these little details that make it stand out. And let me tell ya, I can't wait to see my little girl wear this on her big day. It's gonna be a real showstopper, I just know it.

The thing that really impressed me about Gem Grace is how easy it was to order from them. I mean, I'm not the most tech-savvy person out there, but even I was able to navigate their website without any trouble. And when I had a question about sizing, their customer service team was super helpful and friendly. It's nice to know that there are still companies out there that care about their customers.

Now, I will say that the shipping took a little longer than I expected. But hey, that's just the way things go sometimes, right? And honestly, it was worth the wait. When the dress finally arrived, I was blown away by how gorgeous it was. My daughter is gonna look like a princess in this thing.

All in all, I would definitely recommend Gem Grace to anyone looking for a beautiful dress for a special occasion. They really know what they're doing, and they care about their customers. So if you're in the market for a dress, give 'em a try. You won't be disappointed!

So, I recently ordered a dress from Gem Grace and I gotta say, I was pretty disappointed with what I received. The dress that came in the mail looked nothing like the one I saw on their website. I was so upset that I decided to send them a message to let them know how unhappy I was with my purchase. But all I got in response was a simple apology and an explanation that photos don't always match the actual product.

After that experience, I decided to do a little research on Gem Grace and found out that they only have a 66% rating with the Better Business Bureau. That was definitely a lesson learned for me.

Overall, I wouldn't recommend Gem Grace to anyone looking for a reliable online dress shop. It's just not worth the risk of getting something that doesn't match the pictures.

I had a really bad experience with Gem Grace. They didn't send me the right measurements for my dress, and when I contacted them about it, they just told me to get it hemmed here in America. It was really frustrating because I had already paid for the dress and was looking forward to wearing it. It seems like they only care about getting your money and shipping out the product, without any regard for the quality or accuracy of what they're sending you.

I would definitely recommend that you shop locally or domestically instead of buying from Gem Grace. The other negative reviews about this place are definitely true. You'll probably end up paying more than you should for a dress that's not even half as good as what you could get elsewhere. It's just not worth the risk.

Overall, I was really disappointed with my experience with Gem Grace. I wish I had done more research before buying from them, but now I know better. Don't make the same mistake I did!